Human Resources, Total Rewards, Supervisor of Business Analysis & Employee Help Line
Sprint Nextel Corp.
- Manage Sprint's Employee Help Line Operations Support Team and HR Analytics team
- Lead a team of 10 employees, consisting of two Contact Center Leads, three Tier 2 Specialists, two Program Managers, two Reporting Analysts and one Knowledge & Workforce Management Specialist
- Currently participating and providing staff to support Sprint's project to upgrade to PeopleSoft 9.1
- Support a number of HR Total Rewards processes in addition to Employee Help Line activities, including Peoplesoft transactions, Dependent Audit, PTO & time corrections and etc...
- Developed a team that other HR Business Partners look to for advice on process design and improvements
- In 2010 designed an end to end process to audit all new dependents added to employee's benefit coverage, automated to the point where no new staff was required to run the process
- Develop and manage processes that save the company real dollars. Saved Sprint over $100,000 in potentially lost benefit premiums in 2010