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Consultant with over 13 years of experience providing outstanding client satisfaction and exceeding client expectations with excellent interpersonal and communication skills with a background in the following broad-based competencies:



  • Proven ability to cultivate productive relationships with key decision makers and manage projects to achieve client goals.
  • Demonstrated ability to streamline processes and implement procedures to maximize client revenue.
  • Experienced in working with providers, understanding the insurance payer market, with comprehensive knowledge ofbilling, coding, and denial management.

Work experience

Sep 2003Sep 2008

Practice Consultant

Chicago Practice Management

Chicago Practice Management- Glenview, Illinois2003-2008

Practice Consultant - Provided business consulting services for multi-disciplinary clinics throughout the greater Chicago metropolitan area. Focus on issues to improve revenue and growth. Assisted in developing and maintaining new policies, procedures and training programs for clients.

  • Using root cause analysis methodology to pinpoint cause of problematic issues that hamper revenue.
  • Evaluate and recommend billing software based on cost, efficiency and scalability by performing comparative analysis.
  • Delivered recommendations to clients on the feasibility of implementing an e-health plan as an alternative future healthcare strategy.
  • Successfully appealed denied insurance claims for clients. 
Nov 1996Sep 2001

Network Systems Consultant

Lucent Techologies/International Network Services

Performed network consulting and management services to various companies throughout the continental United States.Each consulting position required different roles.

State Farm Insurance CompanyBloomington, Illinois

Network Operations Manager

Led a team of network management engineers to monitor and troubleshoot issues on the State Farm network.

  • Provided operations and maintenance of a network management platform (HP Openview) for managing a highly redundant 18,000 + Cisco router network.
  • Provided cost benefit analysis of various hardware and software requirements to meet client needs.
  • Trained personnel on operations in a call center setting from entering initial problem information into trouble ticketing program to escalation to second and third level resolution team.
  • Performed 24 x 7 on call service for network management issues.

Triton PCSRichmond, Virginia

Project Manager/Network management consultant

Managed the installation and implementation of Cisco 7200s and Cisco 1600s in multiple Triton PCS offices throughout southern Virginia and North Carolina.

  • Recommended software and hardware based on client's requirements. Managed key relationships with vendors to get hardware and software specifics that meet future client expansion needs.
  • Trained Triton PCS staff on hardware and network management software.
  • Won Outstanding Client Satisfaction Award for successful deliverables to client.

Primus Telecommunications McLean, Virginia

Senior network management engineer

Led a team to build a Network Operations Center for enterprise management. Installed and implemented Solaris, NavisCore, Provisioning Server, Fault Server, Statistics Server (NavisXtend Suite) and CiscoWorks 2000. These products allow enterprise management of GX550 switches, PSAX Access concentrators and Cisco routers and key statistics gathering of vital data output.

·Provided knowledge transfer to key employees.

·Won Outstanding Client Engagement Book award for documentation presentedto client

Sprint PCS

Manager, Network ImplementationReston, Virginia

Managed the migration of Sprint’s customers from HP Openview to the Cabletron Spectrum network management system successfully within the specified time frame.

  • Responsibilities include scheduling a timeline for database migration without customer disruption, upgrading the operating systems and network management systems of Sprint's servers.


Bachelor of Science