Helmut Pienaar

Helmut Pienaar

Business Analyst

Summary

My current position at DStv Digital Media is that of a juggler. Juggling between several different projects at the same time, as well as juggling between several different teams. 
This not only keeps me on my toes, but helps me grow and broaden my understanding and appreciation for all things IT.

I am a study junky, currently completing BSc through Unisa, as well as being part of the first ever NCBA class at FTI. I love learning new things and broadening my own understanding of the world we live in.

Work History

Work History
Feb 2014 - Present

Business Analyst

DStv Digital media

Business analysis

  • Documenting product specifications
  • Documenting process flows
  • Compiling business case documents
  • Feature spec documents
  • Change requests
  • Facilitation
  • Advising on alternatives

Project Management

  • Using PMBOK to manage deployments of new software iterations
  • Managing timelines of project roll outs
  • Utilising Agile/Scrum methodology to assist development team
  • Roll-out of BoxOffice to African countries

Customer relationships

  • Building relationships between various departments to maintain clear vision of specs and requirements
  • Maintaining existing relationships

Scrum

  • Running Scrum with development team for IrDeto publish
  • Daily stand-ups
  • Planning
  • Grooming
  • Prioritising back log stories
  • Writing back-log stories

Software

  • Atlassian Jira
  • Balsamiq
  • Irdeto Publish
  • MS Office suite
  • MS Visio
Jan 2014 - Dec 2014

Product Owner CMS + Business Analyst

DStv Digital Media

Scrum

  • Running Scrum with development team for IrDeto publish
  • Daily stand-ups
  • Planning
  • Grooming
  • Prioritising back log stories
  • Writing back-log stories

Product management

  • Maintaining backlog of requirements
  • Balancing the requirements of various internal customers and the available time with available resources
  • Find out new requirements and speccing them in to the development team
  • Roadmaps for product

Software

  • Atlassian Jira
  • Balsamiq
  • Irdeto Publish
  • MS Office suite
Jul 2013 - Dec 2013

Junior Product Owner - BoxOffice

DStv Online

Product Management

  • Running Scrum with development team for IrDeto publish
  • Daily stand-ups
  • Planning
  • Grooming
  • Prioritising back log stories
  • Writing back-log stories
  • Maintaining backlog of requirements
  • Marketing management
  • User analysis
  • Feedback to product Owner

Software

  • Atlassian Jira
  • Omniture
  • Google Analysis
  • Balsamiq
  • MS Office suite
Jul 2012 - Jun 2013

HP IPG Consumer product manager

Tarsus Technologies

Product responsibilities include:

  • New product introductions
  • Product training
  • Stock level management
  • Sales training for new products
  • Profit/Loss analysis
  • Deal profitability analysis
  • GP and Target management
  • Stock forecasting and procurement
  • Stock aging and risk management

Project responsibilities include:

  • Ensuring promo deals are done in time
  • Manage timing of stock and communication with customer
  • Risk management of projects

Account management responsibilities include:

  • Dealing with customer queries
  • Ensuring customer satisfaction
  • Ensuring communication lines are open
  • Informing of any potential problems
Jan 2011 - Jul 2012

Sales support management analyst

Hewlett-Packard (HP)

Key job functions and responsibilities:

Category role

  • Creating and managing monthly pricing guides on full range of HP commercial products
  • Doing special configurations for all distributors on full range of HP commercial products
  • Advising on special builds and possible errors in configurations
  • Assisting with the management of stock at distributor level, special pricing requests
  • Understudy to consumer category manager
  • Pricing and assisting with big deals

Corporate and Enterprise team:

  • Pricing big deals
  • Doing special builds on HP products
  • Advising on technical specifications
  • Maintaining pricing guides
  • Assisted technical adviser when he was out of office.
  • Resolving stocking issues - south business admin queries

Pricing Analyst role

  • Doing pricing analysis on products
  • Positioning various products within the portfolio
  • Maintaining monthly pricing guides
  • Liasing with pricing team to manage turn-around-time with pricing guides

Volume Direct Prime Service project manager role

  • Creating and maintaining a list of third party products to sell
  • Checking availability of third party options
  • Responsible for getting project of the ground
Aug 2009 - Dec 2010

Technical support specialist

North-West University

I was appointed as a technical support specialist for the University, I had taken on responsibility for the audio visual components as well. Furthermore I was chosen as the administrator as well as support person for SwiftPOS a point-of-sales system being implemented on campus.

Key responsibilities

  • Managing small projects such as computer labs being upgraded.
  • Critical part of implementation team of SwiftPOS installation on campus.
  • Hardware support.
  • Administering business system, adding users, maintaining up-time on system.
  • Network support.
  • Trouble shooting.
Feb 2009 - Aug 2009

Computer lab assistant

North-West University

Assisting students with basic computer literacy, supervising tests, and capturing test and exam results.

Dec 2005 - Aug 2008

Salesman

Various

Matching client needs to available products at various outlets, Hi-Fi corporation, cellular bar, cape union mart, on a part-time basis.

Education

Education
Aug 2015 - Jun 2016

National Certificate in Business Analysis

Faculty Training Institute
Currently part ofthe first class to complete the NCBA from FTI after they changed over from the DipBA to the NCBA.
Jun 2014 - Present

Bsc Computing

Unisa

I have enrolled for a BSc in Computing with Unisa and have completed my first semester, mostly fundamentals but also including C++, Delphi. I have an eye on finishing in 2018.

Jun 2010 - Jun 2011

Bcom Hons

North-West University

Completed my honours degree in Business management while working full time for HP South Africa.

Oct 2015 - Oct 2015

Certified Scrum Master

Scrum Sense
I have completed the certified Scrum Master course, outstanding on writing the exam - watch this space.
Aug 2013 - Aug 2014

Certified Product Owner

Scrum Sense

The Scrum Product Owner must lead the project strategically, collaborate with customers and team on a daily basis, and manage the business value.The Scrum Product Owner takes back the accountability from the traditional project manager for delivering the right solution to the customer and end-user.

Oct 2013 - Oct 2013

Business/Systems Analysis

Astrotech
2 day short course as in introduction into what BA's do - a lot as it turns out
Jan 2010 - Jan 2010

A+ Hardware technican

CompTIA
May 2010 - May 2010

Certified novell administrator

Torque IT

Skills

Skills

Delphi

Coding with Delphi

C++

Coding in C++

Problem solving

Looking for alternative ways to solve a problem is a skill that I cherish.

Public speaking

Whether presenting projects at university or giving feedback on results as part of SRC duties, I am experienced in talking on a public level.

Computer literacy

Computer usage and internet capability.