Katie Vernon

  • Irving TX
Katie Vernon

Customer Service Rep - Clerical Administration

Summary

I have over 6 years of receptionist/ customer service experience; I believe I have many strengths that would make me a great asset to your company; a few of my strengths include: excellent interpersonal skills, initiative, attention to detail, and follow-through skills. I will always present myself with a professional attitude, as well as appearance and provide quality customer service. I am able to prioritize effectively to accomplish multiple tasks and complete projects under pressure to meet deadlines; I'm highly organized and enthusiastic; I have outstanding communication skills, as well as computer skills; my computer skills consist of 75+ w.p.m. without error, 8+ years of classes learning all Microsoft Office applications (i.e. Word, Excel, Power Point, and Outlook) and I am very familiar with Mac software as well. I'm skilled in cultivating excellent relationships with both clients and colleagues; I am a dedicated, responsible, hard worker; I have no problem working weekends or overtime; I work until my job is completely and correctly finished; And I am ready for any challenge and eager to learn new skills.

Work History

Work History
Jan 2009 - Aug 2009

CSR (customer service rep.)

VCA Metroplex Animal Hospital

Salary- $10.00/hr

Job Duties-

  • Maintained a professional appearance
  • Answer phones
  • Greet and assist customers
  • Make appointments
  • Take payments and check customers out
  • Clean lobby area after shift
  • Restock inventory on shelves
  • Assist customers with any and all needs
  • Confirm appointments daily
  • Make charts for new clients
  • Pull and prep charts daily
  • File all charts and documents daily or as needed
  • Open and close register at beginning and end of shift
  • Be available to assist any doctor or vet. assistant/tech when needed
Dec 2007 - Dec 2008

Receptionist

Bellissima Day Spa

Salary- $9.00/hr

Job Duties-

  • Developed ability to work in a fast-paced atmosphere 
  • Maintained excellent customer relations and developed customer support 
  • Diplomatically resolved customers complaints on as-needed basis 
  • Accurately calculated and made daily deposits of up to $20,000 
  • Ability to follow instructions well and make decisions with no supervision 
  • Motivated and supervised 15+ employees on a daily basis 
  • Maintained all record-keeping procedures without error 
  • Delegated responsibilities to employees to meet company's expectations 
  • Effectively developed telephone communication skills and consistently met quotas
  • Kept track of all retail and supplies and ordered as necessary
  • Professionally greeted customers entering establishment ,determined purpose of visit, and directed visitor to specific destination, or answered questions and provided information.
  • Answered all phone calls and made appointments or provided information and called clients to confirm future appointments.
May 2004 - Sep 2007

Receptionist

Heaven & Serenity Beaute Spa

Salary- $8.00/hr

Job Duties-

  • Developed ability to work in a fast-paced atmosphere 
  • Maintained excellent customer relations and developed customer support 
  • Diplomatically resolved customers complaints on as-needed basis 
  • Accurately calculated and made daily deposits of up to $20,000 
  • Ability to follow instructions well and make decisions with no supervision 
  • Motivated and supervised 15+ employees on a daily basis 
  • Maintained all record-keeping procedures without error 
  • Delegated responsibilities to employees to meet company's expectations 
  • Effectively developed telephone communication skills and consistently met quotas
  • Kept track of all retail and supplies and ordered as necessary
  • Professionally greeted customers entering establishment ,determined purpose of visit, and directed visitor to specific destination, or answered questions and provided information.
  • Answered all phone calls and made appointments or provided information and called clients to confirm future appointments.
Jun 2006 - Oct 2006

Scheduling Coordinator

Texas Oral & Maxillofacial Surgery
Salary- $10.00/hr Job Duties-
  • Assist patients over the telephone and in the office with appointments and related activities 
  • Professionalism and excellent customer service skills
  • Administrative and clerical work including but not limiting to: keeping records, answering phones, ordering supplies, handling correspondence, completing insurance and requisition forms
  • Schedule appointments and maintain schedule book 
  • Take payments and co-payments from patients 
  • Conducted daily morning meeting to review appointments and necessary procedures for that days scheduled clients, and brought up any issues that needed to be discussed and resolved

Education

Education
Sep 2009 - Present

Associate of Science

North Lake College
Jan 2002 - Jan 2006

Diploma

Nimitz High School

High School Diploma

References

References

Nancy Jordan

Dr. Pepper Snapple Group 972-743-9359 Nancy_Jordan@verizon.net Ms. Jordan has known me for 8+ years.

Staci Jones- Accounts Payable and Purchasing

PC Specialties, Inc. 214-533-2391 SJones@pcsitexas.com Ms. Jones has known me for 5+ years.