Hilton-Tulsa Southern Hills
Responsibilities included but where not limited too, managing a staff of 20+ individuals such as housemen, servers, and banquet bartenders . Overseeing the set up and break down of banquet events. Acting as the Banquet Manager in their absence. Maintaining an open line of communication with the banquet events primary contact to ensure professional and quality service. Preparing banquet bills (banquet check) to be reviewed by banquet event cordinator and sales team, and making sure all banquet checks are properly closed. Handling any banquet money transactions, making sure all money is accounted for and properly deposited into its designated location as stated in the proper cash handling procedures. Assisting guest with any concerns, and reporting to Food & Beverage Director and Executive Chef any complaints, or positive feedback. Doing quarterly inventory of banquet essentials such as linen, dishware, and alcohol. Conducting individual reviews of my subordinates, and handling disciplinary actions such as verbal or written warnings.