Kushal Jirafe

Product Learning Specialist


Overall 11 years of International Management Experience in the domains of Telecom Business Support Systems, Health Insurance and Investment Banking.

Experience in Build and Configuration Management and Learning and Talent Development Program Management.

Work History

Work History
Feb 2010 - Present

Product Learning Specialist


Program Manager for Amdocs India Elite Experts Program which includes identifying experts from Business and Grooming them as potential trainers for their areas in Tools and Technology and Amdocs Products. Internalizing Tools and Technology training have resulted in savings of $130000 in ONE year.

Program Manager for Amdocs GrowPro Program to identify experts from the organization worldwide and internalize Soft Skills Training thus resulting in huge savings for the company.

Redesigning the Amdocs Induction Program and creating it's e-Learning offering to reduce the Induction Time from 3 Days to 2 Days and making employees productive sooner.

Co-Lead the MOOC Design and Development of Amdocs BSS Products thus making the Learning offerings available to employees at their own place to be consumed at their own pace.

BSS and OSS Functionality course design, development and training.

Conducting and Managing Trainings for Design Thinking and Systematic Innovation Process.

Hands on experience on Adobe Captivate, Articulate Storyline, and SnagIT to record Tutorials

Evaluate, design and develop a training road-map for business processes including documentation, execution and metrics assessment.

Own the learning and development framework through creation, documentation, content development, execution and metrics assessment.

Work with operations teams, subject matter experts and business partners to identify training needs and learning paths for both online and classroom settings. 

Plan, develop, and provide training and staff development programs, using multiple learning methods appropriate to subject matter and audience, such as online learning modules, demonstrations, on-the-job training, meetings, conferences and workshops.

Drive innovation on learning curve optimization by partnering with the Operations Team and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

Identify cross-training opportunities along with the operations team and own and drive a structure to execute and implement them.

Publish and drive a training calendar for the business.

Feb 2007 - Feb 2010

Development Group Leader


Leading Amdocs Products Infrastructure Team including DBA, CC and Integration Teams for end to end release for major Amdocs Customers like ATNT, Sprint, Telkomsel, and T-Mobile UK.

Sep 2006 - Feb 2007

Software Engineer

Mphasis, An EDS Company

Core software development of EDS-USGS project for Health Insurance domain for the US states of Alabama and Massachusetts

Feb 2005 - Sep 2006

Engineer - Technology Solutions

3i Infotech Pvt. Ltd.

Core Software Development for Investment banking website from ICICI and handled major CRs like Password Maintenance and Gati, a NSC Simulator.


Jul 2007 - May 2009

Executive M.S in Advanced Computer Technology

BITS Pilani

Honors in Part Time M.S. in Amdocs and BITS Pilani Company Collaboration. Topped in 3 subjects.

Aug 2004 - Feb 2005

Full Time Post Graduate Diploma in Software Technology

NCST Kharghar

6 modules of FPGDST Course in NCST Kharghar, Mumbai.

Jul 2000 - May 2004

B.E. Computer Technology

MIET Gondia, Nagpur University

Passed B.E. Computer Technology in First Class from Nagpur University in May 2004.


Jul 2015 - Jul 2018

Certified Scrum Product Owner

Scrum Alliance
Mar 2015 - May 2018

PRINCE2 Foundation

Axelos, UK

Passed the PRINCE2 Project Management Certification with 97%, valid for Lifetime.

Jun 2015 - Present

Certified Scrum Master

Scrum Alliance

Awards and Achievements

  • “Special Recognition/Bonus” worth 500 USD for leading Redhat Linux Migration.
  • “Best Mentor Award” from Shai Levy, Management, Amdocs.
  • Awarded “Special Award for Quality Improvement” by 200% in Sprint.
  • “Best Individual Performance Awards” in Resonance 2010, a cultural event.
  • “Delivery Infra Management Recognition” for Collaboration, Efficiency and Effectiveness and Care at Competency Center level.
  • “Amdocs Corporate Award” for leading MOOC Design and Development for Amdocs Proactive Care.

Site Experience

Amdocs Israel, 2007, as Technical Expert in Operational Automation and Ensight Planning.

T-Mobile, UK, 2007, as Technical Expert for Disaster Recovery Process.

Telkomsel, Indonesia, 2010, as Technical Expert for First Amdocs Online Charging Production.

Amdocs Israel, 2012, as Technical Group Lead for Linux Migration Planning and Project Initiation.


Amdocs Products: 

Amdocs Ensemble including CSM, FDT, SNAP, API, WM

Amdocs Billing Products like Invoicing, Rater, Turbo Charging, Amdocs Charging, and Document Designer.

Amdocs Customer Relationship Manager (CRM) and Proactive Care Insight.

Amdocs Order Management Systems.

Amdocs Omni Channel Experience, Multi Channel Self Service, and UXF framework. Amdocs Big Data Analytics.

Amdocs Tools:

Amdocs Monitoring and Control, Amdocs Integration Manager, Database Development Manager(Tiger), XTraC, Amdocs Testing Studio, HP Quality Centre, Creativity, Concerto, Talent Management, MS Project, Maestro etc.


C, Pro*C, SQL, PL-SQL, Unix, Shell Scripting, Redhat Linux, Oracle DB 10g, 11g, Cloudera and Hortonworks Hadoop, Big Data, HDFS, Oozie, Pig, Hive, HBase, GigaSpaces XAP, Oracle WebLogic, Oracle Tuxedo, Oracle Java Basics, IBM Bigsheets, AWS Cloud, etc.

Volunteering Activities

Rainwater Harvesting and Cross Well Drilling Project in Housing Society which saves 1.5 lakh litre of water every monsoon.

Part of Swarambh, An Organization initiative for welfare of under privileged children.

Part of Digital Literacy Program of Government of India.