Product Learning Specialist
Program Manager for Amdocs India Elite Experts Program which includes identifying experts from Business and Grooming them as potential trainers for their areas in Tools and Technology and Amdocs Products. Internalizing Tools and Technology training have resulted in savings of $130000 in ONE year.
Program Manager for Amdocs GrowPro Program to identify experts from the organization worldwide and internalize Soft Skills Training thus resulting in huge savings for the company.
Redesigning the Amdocs Induction Program and creating it's e-Learning offering to reduce the Induction Time from 3 Days to 2 Days and making employees productive sooner.
Co-Lead the MOOC Design and Development of Amdocs BSS Products thus making the Learning offerings available to employees at their own place to be consumed at their own pace.
BSS and OSS Functionality course design, development and training.
Conducting and Managing Trainings for Design Thinking and Systematic Innovation Process.
Hands on experience on Adobe Captivate, Articulate Storyline, and SnagIT to record Tutorials
Evaluate, design and develop a training road-map for business processes including documentation, execution and metrics assessment.
Own the learning and development framework through creation, documentation, content development, execution and metrics assessment.
Work with operations teams, subject matter experts and business partners to identify training needs and learning paths for both online and classroom settings.
Plan, develop, and provide training and staff development programs, using multiple learning methods appropriate to subject matter and audience, such as online learning modules, demonstrations, on-the-job training, meetings, conferences and workshops.
Drive innovation on learning curve optimization by partnering with the Operations Team and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
Identify cross-training opportunities along with the operations team and own and drive a structure to execute and implement them.
Publish and drive a training calendar for the business.