Kezmarsky Funeral Home
Business Representative (2003 to 2008)
wExceeded customer expectations and made significant contributions to the overall success of the organization; assisted in increased number of funerals held by over 45% during my tenure, which resulted in a $500,000 increase in revenue.
wManaged six part-time employees in a team environment, delegated necessary work assignments to each.
wCoordinated marketing campaigns and special events.
wAssisted in the yearly mailings of 1,000 pre-need sales postcards to present and potential clients with the hopes of a 10% return.
wMarketed products and services in pre-need sales appointments
wOrganized public information sessions within the community; persuaded these groups on our products and services, and fielded questions pertaining to pre-need, time of need and post-need services.
wConducted cross-functional management of initial and follow-up telephone, email, and letter correspondence and assisted with individuals and families during pre-need sales appointments.
Staff Assistant (1996 to 2003)
wPerformed general support functions in the daily operation of business.
wGained promotion to Business Representative; consulted with family members regarding funeral service arrangements and obituary announcements, handled post-need services.