Well regarded client services professional with five years proven experience in customer service, client relations, business development, relationship building based on high quality work and repeat business, identifying client needs and providing appropriate solutions. Reputation for being a dynamic professional that delivers world-class service while under pressure as well as driving business growth and key initiatives. After 12 years in the funeral industry I am looking to hopefully stay associated with it but in a support role. Possibly in sales, pre-need work, or other professional support positions within the funeral industry. In addition, I would like to explore new professional opportunities outside of the funeral industry where my sales and service experience would be an asset to an organization.

Work History

Work History
Feb 1996 - Jul 2008

Business Representative

Kezmarsky Funeral Home

Business Representative (2003 to 2008)

wExceeded customer expectations and made significant contributions to the overall success of the organization; assisted in increased number of funerals held by over 45% during my tenure, which resulted in a $500,000 increase in revenue.

wManaged six part-time employees in a team environment, delegated necessary work assignments to each.

wCoordinated marketing campaigns and special events.

wAssisted in the yearly mailings of 1,000 pre-need sales postcards to present and potential clients with the hopes of a 10% return.

wMarketed products and services in pre-need sales appointments

wOrganized public information sessions within the community; persuaded these groups on our products and services, and fielded questions pertaining to pre-need, time of need and post-need services.

wConducted cross-functional management of initial and follow-up telephone, email, and letter correspondence and assisted with individuals and families during pre-need sales appointments.

Staff Assistant (1996 to 2003)

wPerformed general support functions in the daily operation of business.

wGained promotion to Business Representative; consulted with family members regarding funeral service arrangements and obituary announcements, handled post-need services.

Jul 2003 - Jan 2005


Johnstown Hearse Rental and Funeral Supplies

wInteracted with families and assisted funeral directors as needed; selected as the preferred driver by many area funeral homes for that days funeral.

Sep 2002 - May 2003


Coal and Coke Heritage Center

wAuthored two research projects, Coal and Coke: A Chronology of the Connellsville Coke Region and Adjacent Areas and Did You Know: The Coal and Coke Industries of Southwestern Pennsylvania Circa 1870-1970.

wGreeted visitors to the center and answered questions about the displays; promoted Common Lives of Uncommon Strength to our visitors and the local business community andexecuted marketing plans to increase visitors and revenue.

wAnswered all telephone and email inquiries in a prompt and courteous manner.





Business Abilities

Oral and Written Communication Skills ¨ Detail Oriented and Organized ¨ Client Focused ¨ Customer Retention ¨ Strategic Planning ¨ Research Skills ¨ Persuasive Presentation Skills ¨ Creating and Executing Business Plans ¨ Team Building ¨ Problem Solving and Decision Making ¨ Liaison for Executive Management ¨ Leadership Abilities ¨ Microsoft Word, Excel, Office, and Internet