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Work experience

Aug 2009Aug 2010

Chief Information Officer

CyberTechnology LLC

My responsibilities as CIO of the fastest growing Internet Company in Ohio (#1 in 2009) included business strategy development, technology infrastructure management, execution of business initiatives, and running the IT department. The company was under severe stress due to technology issues and I was enlisted to quickly assess the problems, examine the strategy, operations and financial drivers to identify areas of high-yield IT improvements and achieve a dramatic turnaround.


Business Strategy Development

·Exceeded Revenue Goals -- 300% growth from $4.8M to $15M in revenue in seven months by leading enterprise change initiatives

·Business Model Innovation -- opened up new sources of revenue through new lines of business, and fulfilled 95% of demand for our goods/services through enhanced acquisition and distribution strategy, involving complex integrations with suppliers, evolutionary (DNA genome based) bidding strategy, search engine optimization, and highly efficient distribution strategy. Created an online high efficiency and availability (redundant architecture) lead trading system processing 10,000 transactions a day and capable of handling up to 100,000 transactions per day.

·Customer/Business Relationships – Developed 200 new relationships. Increased the number of partners and affiliates from 300 to 500.   

Technology Infrastructure

  • Reliability -- Increased the reliability of IT infrastructure from 99% availability to 99.5% triggering a net savings of $100,000
  • Productivity -- Standardized Call Center environment (desktops, dialer applications, sales center, agent center) for enhanced productivity
  • Compliance -- Implemented a rigorous process to ensure security (after denial of service attack), compliance (PCI & HIPAA), and fraud detection and reporting (traced supplier fraud to China and shut off affiliate accounts).

Business Initiatives

  • Open Source Strategy -- promoted open source strategy to reduce infrastructure costs and enhance productivity (completed 30 projects -- exceeded software delivery by a factor of 4)
  • Business Process Alignment -- Improved business strategy execution by tightly aligning corporate strategy and financial drivers with IT software development and rapid deployment processes.

Running the IT Division

  • Managing multi-location and international teams(Columbus, Chicago, Poland)
  • Tripled the IT budget, and doubled the team size
  • Achieved culture change from chaotic software development to a dynamic, fast paced, and performance based culture focused on rapid development and deployment of quality applications

Recognized and commended by the CEO for turning around the IT team from near "ruin" to a high performance team fueling the blazing pace of growth and exceeding business goals and revenue objectives.

Sep 1997May 2009

Chief Executive Officer

SoftQuest Technologies, Inc.

Passionate visionary with extensive experience leading to full spectrum of business operations with profit and loss responsibility. Proven track record of delivering innovative and cost effective solutions coupled with achieving high customer satisfaction. Established an off-shore software development center and several business practices to serve over 100 customers in Telecommunication, Government, HealthCare, Logistics & Distribution, Manufacturing, and Education industries. Served as Senior IT Manager, SAP Expert, and Project Manager.

Chief Executive Officer


Established an off-shore software development center in India. Nurtured, trained and built a team of software professionals with expertise in Networking, Telecommunication (Interactive Voice Response, Messaging, Speech Recognition, and Linguistics) and Internet Technologies. Sustained an average staffing level of over 25 associates and successfully completed over 60 projects to date for various clients, including companies like, Lucent Technologies, Avaya Communication, COTA, HealthServe, State of Ohio.

Established an IT Staffing division with support staff – on vendor lists for well known companies and Government agencies. Obtained certifications (MBE, GSA, STS, and DBE) and established excellent customer relationships translating to over 400 staff engagements to date.

Formed a Managed Services Division which serves as an on demand IT department for small to medium sized businesses in Central Ohio. The managed services include Network support, desktop administration, monitoring of business critical equipment, and offering security and protection to the network while the customers focus on their core competency.

Successfully created a Medical Transcriptions outsourcing business, called DrResponse Division, grew it over two years and sold it to the largest Medical Transcriptions Company in town.

Offered hosting of custom applications and software applications/solutions developed for customers from SoftQuest premises in Columbus, Ohio with service level commitments for uptime for business critical applications.

Created intellectual property and product lines – ORTUS® Smart Assistant™, ORTUS ® E-mail Reader and several Interactive Voice Response Applications. Successfully refocused and re-engineered the company from product to solutions/services focus with the demise of the era.ORTUS® continues to serve as a platform for application development.

SAP Experience


Instrumental in obtaining SAP Channel Partnership with SAP America.Certified SAP Level 2 Sales Associate. Trained SAP Solution Engineer & Implementation Consultant. SAP Functional (MM, SD, CRM), Technical (ABAP/4) and Business One 2007 consultant.

SAP R/3 Deployment , ECC6.0 Material Management (2007 – date)Project Management of a small team in installation and deployment of ECC6 SAP system. Experienced in Project Implementation using ASAP Methodology, Systems Analysis and Design, Data Gathering, Business Process Blueprinting, Configuration,End-User Training,Pre and Post Production Support.Participated in development and delivery of training in logistics modules (Material Management, Sales & Distribution).

SAP MM Expertise: Master Data (Vendor, Material, Prices, Info Records, Source Lists), Purchase Requisition Process, Purchase Order Process, Inventory Management, Organizational Structures, Material Types, Account determination, Account Assignment, Procurement Process, Consignment, Batch Management, Quotation Process (RFQ), Goods Movement, Materials Master, Goods Issue, Goods Receipt, MRP, Purchase Requisition, Purchase Order Release Strategy, Pricing Schema, Invoice verification.

SAP Business One 2007 Fully implemented SAP Business One 2007 system following Accelerated Implementation Program (B1AIP) and Business Blueprint core implementation process with functional and business leaders.Performed the following setup activities involving Financials, Sales, Purchasing, Production, Banking, Inventory, Administration, and Custom Reports:

·Basic Company Setup – tax IDs, currency, inventory valuation method

·General Company Settings – Fiscal Calendar, Posting periods, Customer Activity Alerts options, Commission rates, Payment Terms,Date/Time Formats, item tracking, etc.

·Set of General Ledger Account Segments & Chart of Accounts

·Define Warehouses, Item Groups, Tax Codes, Payment Terms, Credit Card Processing, Users and Passwords, Territories, Commission Groups, Salespeople, Customer Groups, Vendor Groups, Manufacturers, Shipping Types etc.

·System Wide Initial Document Settings

Performed data migration, user training and post production maintenance support.

Project Management Experience

Achievements(Software Development and Management with Profit & Loss Responsibility)

Turnkey Systems (Select Excerpts)

ORTUS® Smart Assistant™(Staff of 20 people for 5 years)First affordable Speech Recognition based Call Routing System with integration into PBXs, and internet / web-based administration. Please see for details.

Avaya English Checker(Staff of 10 for six years)Complex turnkey Linguistics Technology Product development, maintenance, hosting and training. A highly customized product that allows corporations to produce their own brand of customer documentation at significantly lower cost with greatly enhanced capabilities to translate to foreign languages.SLA commitment for hosting and product performance, availability.

Spanish E-Mail Reader(Staff of 5 for 1 year)Development of a first of its kind Text-To-Speech E-mail Reader using VoiceXML which reads out e-mails in Spanish to Cellular Phone Customers in Latin America.

List of additional Turnkey Solutions/Systems: MedConnect SystemEAMCET Results Announcement SystemSchool Report ApplicationAuto Garage Customer Service ApplicationState of Ohio Teachers Retirement Benefits SystemState of Ohio Fiscal Reporting System

Applications (Select Excerpts)

Central Ohio Transit Authority – Long-term database, reports, internet/intranet development. Staff of 5 to 15 people for 2 years, maintenance for 2 additional years.

Highly Customized Internet/Intranet Applications and Portals (20 staff over 5 years) Examples:

· rated as the best new website in Columbus in 2002 by

· a highly creative portal

·Intranet applications for the State of Ohio.

Theseare representative work / project samples. A separate portfolio is available.

May 1988Aug 1997

Technical Staff

Bell Laboratories

Established and managed a research and development center in India. Established R&D Center in India in 10 months, in record time for a large organization. Achieved the projected ROI on the business case in 18 months. Lead a multi-national team, provided leadership and support for various activities such as Government permissions, tax holiday, legal contracts, capital goods, custom bonding, desktop computing environment, development laboratories, networking etc. Trained and nurtured new employees to achieve technical excellence which is the hallmark of Bell Laboratories.

Business Planning, Concept Evaluation, R&D Budgets Proposals, Solution Technology Planning, Project Management for Multimedia Messaging and Response Products for the international market place. Received recognition/award from Vice-President of Business Unit for excellence in planning work – tripled the funding from previous year, created offers targeting twice as many countries from previous year, for complete product line (small to large solutions for target market).

Project Management and co-ordination of development and desktop environment conversion from Amdahl Mainframe and terminal emulators to SUN Workstations and high speed Ethernet computing. Reduced expenses from $15M to $2M, managed a team of 10 people, trained 150 users, and received an award for outstanding performance.

Software development and build co-ordination. Reduced build cycle time by one third using Process Quality Measurement and Improvement techniques (PQMI). Delivered zero defect software.

Software Development Life Cycle Roles: Database Lead Engineer, Retrofit Lead Engineer, Feature Development Engineer, Technology Transfer Engineer, Test Engineer. Created a database from scratch for 50M records to offer services such as: AT&T Universal Card Calling (part of VISA/Mastercard now), 800 services (free phone), 900 services (pay per minute). Worked on Fraud detection and reporting.



Master of Science


Bachelor of Science

Jawaharlal Nehru Technological University

JNTU is one of the pre-eminent institutions of higher learning for Technology and Engineering in India (Equivalent to an Ivy League education in the U.S.) Received National Merit Scholarship from the Government of India.


IT Experience


(Expert in projects involving complex technologies, multiple locations, and international teams)

Attained world class Information Technology and Management skills at Bell Laboratories, a premier R&D organization, over a 10 year career. Harnessed these skills to deliver pioneering solutions across diverse industries and technologies.


Avid Golfer – regular participant in Amateur Golf Tournaments, such as the Golf Channel Amateur Tour.

Martial Arts – First Degree Black belts in Tae Kwon Do and Tang-Soo Do.Served as an instructor for several years.

Volunteer for non-profit and charitable organizations.

Technical Skills

ERP: SAP Business One 2005/2007, SAP R/3, ECC6.0

 Operating Systems: Open Source (CentOS, Ubuntu), Unix (BSD4.2, System V, Real-Time Reliable), Linux, Microsoft 95/97/2000/NT/2003/XP, MS-DOS, VMS, MVS, Solaris

Programming: C, C++, VB, VC++, php, VB Script, SAP Script, Shell Scripting (csh, ksh, sh), perl, XML/XSL, CSS, .NET 2.0, Cobol, Pascal, Fortran, HTML, ASP

Databases: SQL Server 7.0/2000/2005, MySQL, MS-Access 97/2000/2003/2007, Oracle 9i/10g. Proprietary (from bits & bytes) DB for Telecommunication

Tools:LOTUS Notes, MS Office Product Suite (Word, Excel, PowerPoint), Open Office 3.1 Suite (Calc, Base, Writer, Impress), Visio, MS-Project, Visual Studio 2005, XML Editors (LiquidXML, FoxXML), KumodoEdit, SAP DataWorkbench, SAP Solution Manager

Hardware: AT&T (3B2, 3B20D), Amdahl, DEC (VAX, 11/750), Dell Servers, Sun (v800, v100, Sparc), IBM (320, 3270), Motorola (68000)

Telecommunication: Intuity Audix (Messaging), Intuity Conversant, Avaya IR, Definity PBX, Asterisk PBX, Call Center Applications, Siemens K1197 Protocol Analyzer, Signal Transfer Point (STP) Systems, Network Control Point (NCP) Systems, Network Administration Center Applications.

Systems: Microsoft Small Business Server (2000,2003), Exchange Server (2000, 2003), eCommerce Server 2000, Response Point, Barracuda Spam Filters.


Established 2 R&D Centers in India.

Served over 100 clients in various industries such as Telecommunications, Medical & HealthCare, Logistics & Fulfillment, Transit & Transportation, Retail, eCommerce, Internet, and Government.

Satisfied customers include City and State Government Agencies, Small and Mid-Sized Businesses, Venture Funded Companies and Large Corporations.

Offered Turnkey Solutions and Managed Services.

Managed onsite, offsite and offshore projects involving up to 100 associates.

Published 5 Technical Papers.