Passionate visionary with extensive experience leading to full spectrum of business operations with profit and loss responsibility. Proven track record of delivering innovative and cost effective solutions coupled with achieving high customer satisfaction. Established an off-shore software development center and several business practices to serve over 100 customers in Telecommunication, Government, HealthCare, Logistics & Distribution, Manufacturing, and Education industries. Served as Senior IT Manager, SAP Expert, and Project Manager.
Chief Executive Officer
Established an off-shore software development center in India. Nurtured, trained and built a team of software professionals with expertise in Networking, Telecommunication (Interactive Voice Response, Messaging, Speech Recognition, and Linguistics) and Internet Technologies. Sustained an average staffing level of over 25 associates and successfully completed over 60 projects to date for various clients, including companies like, Lucent Technologies, Avaya Communication, COTA, HealthServe, State of Ohio.
Established an IT Staffing division with support staff – on vendor lists for well known companies and Government agencies. Obtained certifications (MBE, GSA, STS, and DBE) and established excellent customer relationships translating to over 400 staff engagements to date.
Formed a Managed Services Division which serves as an on demand IT department for small to medium sized businesses in Central Ohio. The managed services include Network support, desktop administration, monitoring of business critical equipment, and offering security and protection to the network while the customers focus on their core competency.
Successfully created a Medical Transcriptions outsourcing business, called DrResponse Division, grew it over two years and sold it to the largest Medical Transcriptions Company in town.
Offered hosting of custom applications and software applications/solutions developed for customers from SoftQuest premises in Columbus, Ohio with service level commitments for uptime for business critical applications.
Created intellectual property and product lines – ORTUS® Smart Assistant™, ORTUS ® E-mail Reader and several Interactive Voice Response Applications. Successfully refocused and re-engineered the company from product to solutions/services focus with the demise of the dot.com era.ORTUS® continues to serve as a platform for application development.
Instrumental in obtaining SAP Channel Partnership with SAP America.Certified SAP Level 2 Sales Associate. Trained SAP Solution Engineer & Implementation Consultant. SAP Functional (MM, SD, CRM), Technical (ABAP/4) and Business One 2007 consultant.
SAP R/3 Deployment , ECC6.0 Material Management (2007 – date)Project Management of a small team in installation and deployment of ECC6 SAP system. Experienced in Project Implementation using ASAP Methodology, Systems Analysis and Design, Data Gathering, Business Process Blueprinting, Configuration,End-User Training,Pre and Post Production Support.Participated in development and delivery of training in logistics modules (Material Management, Sales & Distribution).
SAP MM Expertise: Master Data (Vendor, Material, Prices, Info Records, Source Lists), Purchase Requisition Process, Purchase Order Process, Inventory Management, Organizational Structures, Material Types, Account determination, Account Assignment, Procurement Process, Consignment, Batch Management, Quotation Process (RFQ), Goods Movement, Materials Master, Goods Issue, Goods Receipt, MRP, Purchase Requisition, Purchase Order Release Strategy, Pricing Schema, Invoice verification.
SAP Business One 2007 Fully implemented SAP Business One 2007 system following Accelerated Implementation Program (B1AIP) and Business Blueprint core implementation process with functional and business leaders.Performed the following setup activities involving Financials, Sales, Purchasing, Production, Banking, Inventory, Administration, and Custom Reports:
·Basic Company Setup – tax IDs, currency, inventory valuation method
·General Company Settings – Fiscal Calendar, Posting periods, Customer Activity Alerts options, Commission rates, Payment Terms,Date/Time Formats, item tracking, etc.
·Set of General Ledger Account Segments & Chart of Accounts
·Define Warehouses, Item Groups, Tax Codes, Payment Terms, Credit Card Processing, Users and Passwords, Territories, Commission Groups, Salespeople, Customer Groups, Vendor Groups, Manufacturers, Shipping Types etc.
·System Wide Initial Document Settings
Performed data migration, user training and post production maintenance support.
Project Management Experience
Achievements(Software Development and Management with Profit & Loss Responsibility)
Turnkey Systems (Select Excerpts)
ORTUS® Smart Assistant™(Staff of 20 people for 5 years)First affordable Speech Recognition based Call Routing System with integration into PBXs, and internet / web-based administration. Please see www.softquest.org/OrtusSA.aspx for details.
Avaya English Checker(Staff of 10 for six years)Complex turnkey Linguistics Technology Product development, maintenance, hosting and training. A highly customized product that allows corporations to produce their own brand of customer documentation at significantly lower cost with greatly enhanced capabilities to translate to foreign languages.SLA commitment for hosting and product performance, availability.
Spanish E-Mail Reader(Staff of 5 for 1 year)Development of a first of its kind Text-To-Speech E-mail Reader using VoiceXML which reads out e-mails in Spanish to Cellular Phone Customers in Latin America.
List of additional Turnkey Solutions/Systems: MedConnect SystemEAMCET Results Announcement SystemSchool Report ApplicationAuto Garage Customer Service ApplicationState of Ohio Teachers Retirement Benefits SystemState of Ohio Fiscal Reporting System
Applications (Select Excerpts)
Central Ohio Transit Authority – Long-term database, reports, internet/intranet development. Staff of 5 to 15 people for 2 years, maintenance for 2 additional years.
Highly Customized Internet/Intranet Applications and Portals (20 staff over 5 years) Examples:
·www.catco.org rated as the best new website in Columbus in 2002 by Columbusart.com.
·www.ohio-desi.com a highly creative portal
·Intranet applications for the State of Ohio.
Theseare representative work / project samples. A separate portfolio is available.