IKEA, Al Futtaim LLC
- Used Microsoft Navision for entering all the transaction and provide professional till service to close the sale.
- Accepted payment in form of cash, card and cheque.
- Used correct form of receiving cash, arranging in till and giving return in order to avoid discrepancy.
- Saved about 20% on the cost of packaging materials which is about 20,000 Dhs by sales of blue carry bags and minimizing the use of paper bags.
- Informing customer about company’s exchange and return policy.
- Thanking and welcoming the customer back in the store when handling the receipt.
- Exchange and Refund according to the company’s policy.
- Counting till float before trading hours and counting the same after trading hours.