Customer Care Executive
IBM DAKSH Business Process PVT LTD
Customer Care Executive Responsible for dealing with customer relevant queries, complaints and request for information on products and services Adhere to latest training and support standards and procedures. Work with the support team to ensure service level requirements are exceeded. Answering calls in a prompt courteous manner. Escalation and follow-up of cases requiring further action Confirmed customer understanding of the solution and provided extra customer education as required Achievements: Received star performer award for the 1 st quarter.