Download PDF

Experience Highlights


  • Create, publish, and maintain HR knowledge on company intranet site
  • Draft and deliver HR communications (email, surveys, etc.)
  • Created marketing materials for a regional CPA firm and track effectiveness of marketing campaigns
  • Submitted weekly web updates to corporate marketing for company websites and created/contributed to employee newsletters

Research & Documentation

  • Active participant in HRIS user community to learn about best practices, new features, and recommend changes/enhancements to the system
  • Review current vendors on an annual basis to determine value proposition and research other comparable providers
  • Developed HR Coordinator handbook with role-specific instructions and notes

Process Improvement

  • Developed targeted email communications for new employees and their managers to outline expectations and ensure a consistent onboarding experience
  • Implemented paperless onboarding and benefits enrollment for new employees
  • Documented new hire process from offer letter request through first week to identify service level gaps and applied streamlined procedures to improve efficiency

Project Management

  • Driving project to migrate current HR intranet answers from unsecure database to HR-specific database to ensure confidentiality and improve incident response
  • Defined requirements and currently overseeing project to move employee records to a paperless system to increase ease of access for remote HR staff, to improve security, and to more easily comply with data retention requirements
  • Explored new and innovative recruiting options for a five-star resort and made recommendations to the Human Resources Director and Planning Committee members
  • Managed visa program for 400 person resort staff

Customer Service & Interpersonal Skills

  • Serve as first point of contact for any human resource questions and respond within service level agreements
  • Facilitate onboarding from new hire paperwork to benefits enrollment for new employees
  • Cultivated key contacts at various hotel schools and culinary institutions for talent scouting for a five-star resort


I love the outdoors, and I've got plenty of it to explore in Montana!  I enjoy backpacking, kayaking, and snowboarding (badly).  Or, for a change of pace, I like to ride my Genuine Buddy scooter to a Montana ghost town.

I am also an avid reader (my favorite author is Tom Robbins) and love to write.  I love working on "creative" projects and will find any excuse to make something myself (like my wedding invitations).  I also pride myself on my photography, although most of my pictures are of geysers in Yellowstone.

And last (but not least), I am an aficionado of Chuck Norris facts and funny movie quotes.


Work Samples

Volunteer Experience

  • Red Cross blood drive coordinator
  • Special Olympics MT volunteer coordinator

What I'm All About

Business professional experienced with working in fast-paced environments that require strong interpersonal, technical, and organizational skills. Detail-oriented and innovative in completing projects, from outlining requirements through delivery. Honed research skills and dedicated to delivering superior customer experiences.Human Resource professional looking to break the mold and clear up stodgy misconceptions of "personnel management' and bring HR into the 21st century.

Work experience

Feb 2009Present

HR Coordinator

RightNow Technologies, Inc.
  • Create, publish, and maintain HR knowledge on company intranet site
  • Serve as HR representative on Intranet Core Team
  • Draft and deliver HR communications (email, surveys, etc.)
  • Configure and maintain Workday HRIS system
  • Serve as first point of contact for any human resource questions and respond within service level agreements
  • Facilitate new employee benefits enrollment
  • Assist hiring managers with the offer process, from generating the letter to onboarding
  • Support HR and Payroll teams with data entry of new hires and employee changes
Sep 2007Feb 2009

Marketing Coordinator

Anderson ZurMuehlen & Co., P.C.
  • Responsible for overseeing all marketing initiatives for the Bozeman office
  • Create marketing materials and track effectiveness of marketing campaigns
  • Research speaking opportunities for CPAs and facilitate presentation
  • Evaluate conferences and determine marketing value in attending or presenting
  • Qualify media opportunities
  • Submit weekly web updates to corporate marketing for company website and contribute to employee newsletter
  • Support CPAs in their marketing plans by helping them with their goals
  • Marketing representative for community networking events
  • Assist with development and successful launch of new corporate brand
  • Event planner for numerous office social events
Nov 2006Aug 2007

HR Manager

Four Seasons Hotels & Resorts
  • Explored new and innovative recruiting options and made recommendations to the Human Resources Director and Planning Committee members
  • Reviewed all applications and screened potential candidates. Made hiring recommendations to managers
  • Advertised current job openings in various media outlets (i.e. newspaper, websites, etc.)
  • Cultivated key contacts at various hotel schools and culinary institutions for recruitment purposes
  • Published a monthly employee newsletter using Microsoft Publisher
Jul 2006Nov 2006

HR Coordinator

Four Seasons Hotels & Resorts
  • Served as first point of contact for busy Human Resources office
  • Published a monthly employee newsletter using Microsoft Publisher
  • Various administrative duties including data entry, running reports, filing, and correspondence
Apr 2005Jul 2006

Leasing Consultant

Auburn Trail Apartments
  • Responsible for showing and leasing apartments. At the conclusion of the first leasing season worked, occupancy went from forty percent to ninety-four percent
  • Assisted in publishing a monthly community newsletter using Microsoft Publisher


Jan 2004Jun 2006

Bachelor of Science, Business Administration

Auburn University
  • 3.0/4.0 GPA in major
  • Relevant Coursework: Principles of Marketing, Principles of Management, Principles of Business Finance, Business Ethics, Human Resource Management, Organizational Behavior, Labor Relations
  • Honors and Awards:  Bridgestone/Firestone Business Scholarship (2005), Dean's List (Summer 2004)
  • Activities and Societies: Beta Gamma Sigma International Honor Society, Golden Key National Honor Society
Aug 2002May 2004

Associate of Arts

Gainesville State College
  • Graduated with a 3.5/4.0 GPA
  • Honors and Awards: The National Dean's List (2003, 2004), Merit List (Fall 2002, Spring 2003)
  • Activities and Societies: Phi Theta Kappa National Honor Society


Social Networking
Microsoft Suite
Taleo ATS
Workday HRIS
RightNow CX


Ken Glynn

“Kristen is one of the friendliest Human Resource Coordinators I have ever had the pleasure of working with. On the several occasions I've come to her with questions about insurance or other administrative matters, she has been prompt, courteous and thorough in the assistance she has provided. She seems to genuinely enjoy her work assisting employees at RightNow and she is very good at what she does.”

Sue Langton

“Having worked with Kristen for the past 18 months, I have always found her to be helpful, intuitive and willing to learn new things and take on new ideas. Kristen is also thoughtful in everything she does, looking for new ways to improve processes to make sure new hires to RightNow are seamlessly brought onboard. Kristen also provides great input to any HR initiative, it's great working with her.”

Kari Keenan

"I had the pleasure of sharing an office with Kristen and working closely with her on various HR projects. She is a joy to work with, and always has a positive attitude. Kristen never hesitates to take the initiative with tasks and projects, and does so in a motivated and enthusiastic manner. When I transitioned new employee Orientation to her, she quickly learned the materials and didn't hesitate presenting information to groups of 20 or more new employees. Kristen's knowledge and skills, in addition to her friendliness and enthusiasm, make her a joy to work with."

Elizabeth Love

“I'm not sure if its grace, sheer patience, or a secret super human power she possesses, regardless - Kristen embraces our HR challenges with poise, confidence, and creative solutions that have allowed us, as a team, to raise the bar. Her determination paired with a slight need for structure has helped streamline our business processes, creating efficiencies in workflow, and ideally making the HR experience at RightNow improve on a daily basis. Thanks Hamilton, not sure how we ever would have done it without you!”

Carie Lowry

"Kristen's insight and breadth of knowledge in HR is respected throughout the organization. She is always thinking of ways to improve and streamline business processes. I would have Kristen as my wing man any day."

Allan Schrum

"Ridding the world of bad experiences takes talented people like Kristen to make the hiring process go smoothly. As I interviewed with RightNow and after I was hired, Kristen's professionalism and skill in guiding me through the employment process made me glad she was there. Kristen made sure questions were answered or answers were tracked down. I highly recommend Kristen and commend her on the quality job she has done at RightNow."

Janice Taylor

"I have known Kristen for about a year and a half now and she is a terrific person. Kristen and I work in different departments so our paths do not cross very often professionally. That said, she has a terrific personality, is very outgoing, is alway friendly and smiling and always presents herself with the utmost professionalism. I see Kristen a lot more now as she recently took over organizing and recruiting for our company blood drives for the American Red Cross. Whether it's in a 'Community Giving' role or a Human Resources role, Kristen would be an asset in anything she becomes involved in and I would not hesitate to recommend her for any challenge."

Delisa Cogburn

“I have worked with Kristen for the past year and a half. She has proven herself to be efficient and helpful. She applies herself to each task - whether it be repetitive or out of the ordinary - with energy and focus. Kristen is thoughtful in her actions and kind in her professional relationships. She is easy to trust and fun to work with.”

Beth Boyum

"I have had the privilege of working with Kristen very closely since she has joined the RNT HR team in 2009. She is a very passionate individual who poured her energy into learning our processes and benefits inside and out. She has improved the customer service for our employees through quickly replying to employee questions and following processes through to completion. She has pushed us to streamline processes and improve the employee onboarding process. Kristen has also been vital in the creation of the internal HR landing page on our Intranet and organizing the HR Benefits into one location. I look forward to working with her for years to come."