Summary

A twenty-one year information technology professional with a broad range of managerial and technical experience in insurance, healthcare, financial, retail, and manufacturing environments.  I have performed in a variety of roles including organization director, application area manager, project management, information technology architect, career management, technical team leader, configuration manager, analyst and applications developer with a commitment to excellence in solution delivery and professionalism.

Work History

Work History
Nov 2008 - Present

Technical Delivery Owner

Travelers Insurance Company

Currently, I am serving as a Technical Delivery Owner for the Strategic Platform Program within Personal Insurance, managing a ~$10 million program.  My primary duties are to set technical direction, timelines and resource plans for various program areas.  These areas include the re-platform of policy administration processing for 23 states from one platform to another to align all state processing for auto business onto a common platform, serve a PI representative for an enterprise transition of software installations for a software product to Travelers employees and augmented staff, and manage the scope and delivery of the strategic third party data integration with the policy administration systems.  I manage a team of 7 direct reports and 30 contract resources that support the business re-platform, strategic business rules development, and strategic UI development.

Director of the automobile policy administration platform for the development of more a progressive technology solution based upon a distributed architecture model that support business centers, agents, and sales centers.  The primary duties consist of managing a vendor relationship for the delivery and support of a policy administration development product, directing employee resources on utilizing the product to build the auto solution and support any impacting development initiatives on the auto platform, and ensuring the proper knowledge transfer and training of employee staff by the vendor.  I served to coordinate of delivery across multiple organizations including product, operations, and IT for vendor releases, and conducted a monthly vendor governance committee session with senior management on the health of the vendor relations in meeting company objectives.

Jan 2007 - Nov 2008

Information Systems Director

Travelers Insurance Company

I

I served asDirector of Quality Assurance for the Data Warehousing and Business Intelligence applications for the Personal Insurance Division of Travelers Insurance.  The applications include data warehouses for Auto and Property Lines of Business, financial reporting, and analytical systems that aggregate data for making informed business decisions.  My responsibilities included building the quality assurance organization for the area, assuming accountability for quality assurance functions by taking over activities from partnering organizations, and build defined roles and responsibilities between the business analyst, systems analyst, and quality assurance personnel across the systems development lifecycle, and improve the effectiveness and efficiency of system validation through the use of automation.  I was accountable for an operating budget of $8 million annually which consists of employee staff, off-shoring, and tools development. 

Jan 2005 - Jan 2007

Application Development Manager

CIGNA Companies

     Domain Lead for the Clinical Insights area of the Medical Management ASG within the Customer Acquisition and Product group of CIGNA Healthcare.  IT engagement point for several business areas involved with provider and hospital profiling, predictive modeling, pharmacy facilitation, disease management reporting, Medicare program management, and health coaching.  Responsible for scope assessment, planning, and solution delivery for project work, enhancements, and operations across all area accountable for resource management, Career Management, and Professional Development for a 15 person team consisting of 18 applications.  Work with business partners, project managers, and cross-functional area leads for requirements gathering, conceptual design, solution design, construction, quality assurance, and operation of all enterprise projects impacting Medical Management- Clinical Insights. 

Mar 2003 - Jan 2005

Application Development Manager

CIGNA Companies

Lead

Lead application architect for several Billing and Banking applications within the Employer Services Group of CIGNA Healthcare.  IT Engagement point person for the business, responsible for the scope and assessment, potential impact planning, estimating, and directing all work efforts with regards to applications for all business initiatives.  Maintain a strategic perspective for all solution alternatives to position the applications for long term viability and ease of maintenance or enhancement work. I career managed a team of seven employer services group designers, and provide opportunities to broaden and deepen their skills.  Work with cross-functional management groups to ensure solution fulfillment is thoroughly encapsulated.    Work with a resource pool comprised of fellow CIGNA Employees, local contractors, and off-shore partners to provide the end-result solutions and deliver all IT artifacts required under the CIGNA Project Solutions methodology. 

1996 - 2003

Associate Partner

Tri-Com Consulting Group, LLC

Founding

      Founding member of a seven person executive board which grew the company to 45 plus employees.  Entrusted to pursue potential clients, hire resource professionals, build the company infrastructure, and lead billable projects or be the company spokesperson at the client site, and communicated with company client base to evaluate employee performance.

1991 - 1996

Sr. Systems Consultant

Computer Horizons Corporation

Technical Project Leader for various company clients in the aerospace and insurance industries.Responsible for the scope of the project, the project and program flows, and hiring of contractor technical resources, and the delivery of the final product.Systems included Eligibility Based Billing, Self Accounting Billing, Electronic Rate Capture, Accounts Receivables, and Cash reconciliation.

1989 - 1991

Programmer Analyst

Pratt and Whitney Aircraft

My 

My responsibilities included the design, programming, and support of an Electronic Job Card System, Labor Management System, and Engine Repair Cycle System. 

Education

Education

Certifications

Certifications

Councelor

Financial Peace University

Assistance Scout Master - Troop 390 South Winsdor, CT

Boy Scouts of America
2006 - Present

SIM Regional Leadership Forum Graduate

Society for Information Management