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  • Motivated, MBA-level healthcare professional with passion for combining excellence, integrity, innovation, and best practices for achieving unsurpassed quality, efficiency, and reliability.
  • Detail-oriented achiever with organization skills for multi-tasking and thriving in fast-paced environments while coordinating numerous time-sensitive projects.
  • Computer-proficient leader with strong technical background and demonstrable record of developing and applying long-term technology solutions.
  • Ambitious, independent thinker with enthusiasm for viewing challenges as opportunities for growth, fulfillment, and advancement of personal and organizational goals.
  • Visionary team-builder with dedication to creative problem-solving and cross-functional performance improvement in alignment with strategic direction.
  • Compassionate, culturally-sensitive leader with exceptional interpersonal communication skills, flexibility and adaptability, and genuine concern for the success of others.


  • Performance Improvement
  • Quality Assurance
  • Project Coordination
  • Benchmarking
  • Problem-Solving
  • Change Management
  • Training / Coaching
  • Policy Development and Implementation
  • Productivity Improvement
  • Team Leadership
  • Financial Analysis
  • Forecasting

Work experience

Jun 2003Present

Blood Bank Supervisor

SkyRidge Medical Center
  • Streamlined processes and reduced paperwork for greater efficiency and productivity.
  • Developed and validated an interface for automated transmission of patient orders, results, and billing for improved accuracy and workflow.
  • Built tables for Blood Bank software upgrades and validated system performance.
  • Selected as "super user" for new laboratory information system. Built, validated, and implemented system. Assisted in training sessions.
  • Automated manual data retrieval processes by designing various reports with Crystal Reports and Microsoft Access.
  • Became an active participant and resource for Blood Bank network (Wyndgate User Group).
  • Served as team leader for emergency center transition team. Created and delivered presentation to senior management regarding team suggestions for improvement.
  • Served as team leader for improvement of employee satisfaction, raising overall scores.
  • Created a "Brag Board" to recognize employee contributions to raise employee morale.
  • Developed and delivered educational presentations for laboratory and nursing staff for improved patient outcomes and staff competency.
  • Achieved significant savings by recognizing cost differences among specific vendors. Received award for recognition of efforts.
  • Conducted research for benchmarking and performance evaluation metrics.
  • Developed concisely written policies and procedures in alignment with Joint Commission, Tennessee, and AABB regulations.
  • Selected, installed, and validated laboratory equipment. Created extensive training materials and conducted training sessions for staff.
  • Acted as inspector of laboratory services for CAP.
May 2002Jun 2003

Coordinator of Laboratory Services

Fertility Center of Chattanooga
  • Selected, installed and validated laboratory equipment.
  • Designed layout for new laboratory for maximum efficiency and multi-tasking.
  • Streamlined processes and updated policies and procedures to reflect Joint Commission and Tennessee requirements.
  • Focused on customer service by cultivating relationships and improving quality of service.
Jan 1994May 2002

Medical Technologist

Memorial Hospital
  • Mentored and trained students in various laboratory departments.
  • Educated patients and assisted pathologists with bone marrow collections.
  • Volunteered to be trained for more challenging procedures and test methods.
  • Thrived in fast-paced, high-stress environment with confidence.


Pat McCulley

Pastor and friend

Melinda Brock

Works as a technician in the Blood Bank

J. Ross Slemmer

Oversees and directs all processes of the Blood Bank


Sep 2008Aug 2010

Master of Business Administration

Western Governors University

Bachelor of Science

Lincoln Memorial University



Medical Technologist


Medical Laboratory Supervisor