Misty Prock

Misty Prock

Summary

PROFESSIONAL PROFILE

  • Motivated, MBA-level healthcare professional with passion for combining excellence, integrity, innovation, and best practices for achieving unsurpassed quality, efficiency, and reliability.
  • Detail-oriented achiever with organization skills for multi-tasking and thriving in fast-paced environments while coordinating numerous time-sensitive projects.
  • Computer-proficient leader with strong technical background and demonstrable record of developing and applying long-term technology solutions.
  • Ambitious, independent thinker with enthusiasm for viewing challenges as opportunities for growth, fulfillment, and advancement of personal and organizational goals.
  • Visionary team-builder with dedication to creative problem-solving and cross-functional performance improvement in alignment with strategic direction.
  • Compassionate, culturally-sensitive leader with exceptional interpersonal communication skills, flexibility and adaptability, and genuine concern for the success of others.

KEY COMPETENCIES

  • Performance Improvement
  • Quality Assurance
  • Project Coordination
  • Benchmarking
  • Problem-Solving
  • Change Management
  • Training / Coaching
  • Policy Development and Implementation
  • Productivity Improvement
  • Team Leadership
  • Financial Analysis
  • Forecasting

Work History

Work History
Jun 2003 - Present

Blood Bank Supervisor

SkyRidge Medical Center
  • Streamlined processes and reduced paperwork for greater efficiency and productivity.
  • Developed and validated an interface for automated transmission of patient orders, results, and billing for improved accuracy and workflow.
  • Built tables for Blood Bank software upgrades and validated system performance.
  • Selected as "super user" for new laboratory information system. Built, validated, and implemented system. Assisted in training sessions.
  • Automated manual data retrieval processes by designing various reports with Crystal Reports and Microsoft Access.
  • Became an active participant and resource for Blood Bank network (Wyndgate User Group).
  • Served as team leader for emergency center transition team. Created and delivered presentation to senior management regarding team suggestions for improvement.
  • Served as team leader for improvement of employee satisfaction, raising overall scores.
  • Created a "Brag Board" to recognize employee contributions to raise employee morale.
  • Developed and delivered educational presentations for laboratory and nursing staff for improved patient outcomes and staff competency.
  • Achieved significant savings by recognizing cost differences among specific vendors. Received award for recognition of efforts.
  • Conducted research for benchmarking and performance evaluation metrics.
  • Developed concisely written policies and procedures in alignment with Joint Commission, Tennessee, and AABB regulations.
  • Selected, installed, and validated laboratory equipment. Created extensive training materials and conducted training sessions for staff.
  • Acted as inspector of laboratory services for CAP.
May 2002 - Jun 2003

Coordinator of Laboratory Services

Fertility Center of Chattanooga
  • Selected, installed and validated laboratory equipment.
  • Designed layout for new laboratory for maximum efficiency and multi-tasking.
  • Streamlined processes and updated policies and procedures to reflect Joint Commission and Tennessee requirements.
  • Focused on customer service by cultivating relationships and improving quality of service.
Jan 1994 - May 2002

Medical Technologist

Memorial Hospital
  • Mentored and trained students in various laboratory departments.
  • Educated patients and assisted pathologists with bone marrow collections.
  • Volunteered to be trained for more challenging procedures and test methods.
  • Thrived in fast-paced, high-stress environment with confidence.

Education

Education
Sep 2008 - Aug 2010

Master of Business Administration

Western Governors University
1988 - 1992

Bachelor of Science

Lincoln Memorial University

Certifications

Certifications

Medical Technologist

ASCP

Medical Laboratory Supervisor

TN