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Summary

A versatile and creative health care administrative associate whose background fuses academic training in health care administration and community health with a demonstrated knowledge base in health care and telemedicine. Hands-on experience in quality improvement and operations support offers employers a track record of utilizing lean methodology to deliver on projects accurately, efficiently, and quickly. Creates dynamic policy and procedure change strategies that engage staff and increase productivity. Also, known for leveraging technical expertise on software setup/configuration to create and implement training that expands team member capabilities and instructs users on system utilization/improvement. Hoping to align with a renowned organization that will challenge him to grow professionally and utilize his skills and proficiencies.

British and American dual citizen with authorization to live and work in the European Economic Area and United States.

Education

Jan 2017Dec 2018

Master of Science (MS), Health Informatics

University

Program Description

Health informatics uses technology to more effectively and efficiently deliver health care, providing the link between patient care and the evolving tech arena. Learning objectives involve the fundamentals of information technology, health care and management.

Jan 2012Dec 2013

Bachelor of Science (BS), Health Care Administration/Health Sciences

University of West Florida

Minors

  • Business Management
  • Community Health

Honors or Award

  • Dean's List Academic Achievement

Courses

Legal Fundamentals of Health Care, Medical Terminology, Business Analysis and Decision Making in Health Care, Advances in Health Sciences Technology, Health Sciences Research Seminar, Health Information Systems, Human Resource Management, Health Care Policy and Administration, Industrial Psychology, Fundamentals of Marketing, Health Behaviors, Behaviors in Organizations, Business Foundations, Management Fundamentals, Health Informatics.

Aug 2008Dec 2011

Associate of Arts (AA), Business Administration

Pensacola State College

Honors or Award

  • President's List and Dean's List Academic Achievement

Courses

Anatomy and Physiology I, Anatomy and Physiology II, Sociology, Human Development, Managerial Accounting, Financial Accounting, Applied Microbiology, Interpersonal Communication, Drugs and Behaviors

Work History

Nov 2015Present

Program Coordinator

University of Minnesota Physicians (M Health)
  • Created clinic wide intranet to be used as hub for all hospital/clinic information and created procedures for staff that included centralized IT components linking to the intranet
  • Implemented ten tier 360 degree physician evaluation system
  • Programmed mobile-friendly resident physician encounter and procedure logging system
  • Designed visual interface for preceptors to track and report resident physician milestones
  • Super user training on Epic Cadence/Prelude assisted in load leveling clinic physician scheduling
May 2015Sep 2015

Credentialing Specialist

Fairview Health Services (M Health)
  • Spearheaded quality review initiatives to maintain compliance with NCQA and Joint Commission
  • Reduced error count in provider background studies, which succeeded in decreasing medical executive review committee times
  • Published tips and resources for other staff to use in an effort to establish streamlined processes
  • Instituted analysis descriptors of sensitive and protected information to determine if it fit red flag criteria to be escalated
Nov 2014May 2015

Credentialing Specialist

Allina Health
  • Negotiated contracts with vendors, lowering costs and creating savings in department budget
  • Prepared team for Joint Commission audit by performing a mock survey and assessing completeness/accuracy of physician files
  • Governed employee credentials committee which educated providers and staff on the credentialing process
Mar 2014Sep 2014

Emergency Department Patient Access Specialist

Sacred Heart Health System
  • Tested and catalogued errors during AS400 ZirMed integration which pioneered successful enhancement requests
  • Involved with HIPAA committee in effort to reduce violations with patient accounts
  • Coached employees who have never worked in ER setting to reduce employee turnover related to stress management
  • Decreased patient debt by revising standard work for verifying patient insurance benefits and reviewing coverage for services/procedures being provided 
Jan 2012Mar 2014

Operations Manager

Running Wild
  • Oversaw department budget in excess of $200,000 and increased profit margins by 11.2 percent in my last quarter
  • Implemented apparel ordering algorithms that tied to companies reporting dashboard
  • Improved yearly inventory process increasing efficiency and decreasing personnel needed
  • Created scheduling system to fairly distribute weekends off between all employees and decrease wasted staff hours
Sep 2013Dec 2013

Corporate Compliance Intern

Sacred Heart Health System
  • Feedback for audit monitoring system improved user interface and software flow.
  • Systematized escalation of the appeals process up to the fourth level of appeal
  • Discovered several excluded providers while combing through entire physician database to investigate matches for upcoming OIG audit
  • Held a role in developing policy and procedures for the review of medical codes  for appeal escalation which in turn increased our appeal success rate by 23 percent