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Work experience

Jul 2008Present

Sr Business Control Specialist

Bank of America


  • Create and manage Claims Expiration and Suit Limitation Framework for the group
  • Manage Tolling SIAI Governance and routines
  • Create adhoc reports for Senior Executives
  • Create a portion of month end book for Senior Executives to help in Strategic direction

Process Design Consultant


  • Create current and future state workflows
  • Create new redesign and re-engineered process for future state
  • Transition lead from current to future state process
  • Out of the box thinking and creative ideas to solve complex transactional processes

Business Support Lead


  • Manage all small scale alliances across United States, including Promotional Services, Marketing Services and Rental Space for Realtors/ Builders/ Agents and Affinity organizations
  • Reduced processing time from 38 to 19 days by improving efficiency in various processes
  • Increased the number of relationships by over 100% since joining the team in Jun 2009 by setting new benchmark standards
  • Established many new best practices that are currently adopted by other teams
  • Appreciation from Sales and Senior Management for timely and errorless processing

Senior Business Analyst/ Business Consultant 


  • Conceptualized dashboard and solution architecture for the entire division of Strategic Business Alliance [SBA]
  • Created framework for production analysis for the entire unit of SBA
  • Created "as-is" and "target" ["to-be"] process flows, business rules for various applications like Marketing Services Agreement (MSA), Space Rental Agreement (SRA) and Marketing Alliance Partner (MAP)
  • Developed a Project Charter along with the client team and defined a Scope Document based on business ideas
Dec 2004Jun 2008

Assistant Consultant

Tata Consultancy Services

United Services Automobile Association (USAA), San Antonio, Texas Dec 2006 - Jun 2008

Responsibilities/Achievements:• Part of Senior Management Team from Business that included Directors and Vice Presidents that created the framework for "Blue sky touchless" online application for mortgage• Created Business Process Model using Information Framework (IFW). The tool set included M1, Websphere Business Modeler (WBM) and Rational Software Architect (RSA)• Performed Business Process Re-engineering to streamline existing processes• Led a team of 130 business analysts across 10 different accounts (Insurance and Financial services) in my assigned role as Domain service representative.• Created an innovative solution for requirements gathering and called it VISPEC (Visual Specification) that reduced requirements gathering time frame by 5 weeks.• Led the Analyst team for Requisite Pro, an IBM tool for version management for all documentations in the IFW framework Development Environment: J2EE 1.3, Joint Application Development (JAD), Rapid Application Developer (RAD), Developer Readiness Program (DRP), Rational Software Model (RSM)

Tools & Methodologies: Use Cases, Requirement Specification Matrix (RSM), VISPEC®, MS Visio, Waterfall Methodology, Agile Methodology, Requisite Pro

Chase Home Finance, Columbus, Ohio Oct 2006 - Nov 2006

Responsibilities/Achievements:• Created the new high level business process model for default and collection system in Chase and integrated Bank-One • Conceptualized and developed a comprehensive reporting structure or with Chase to create global process in a record 8 weeks.

Tools & Methodologies: ERWin 6.0 and 7.0

Citicapital, Harrison, NYC May 2006 - Sep 2006

Responsibilities/Achievements:• Led a team of 8 resources by guiding, motivating and mentoring them throughout the project lifecycle • Provided solutions in UNIX platform to business users of Infolease [An industry leader in Leasing Solution] using UNIX reporting tool. • As part of "Best Practices", created the The Blue Book for Leasing for all new comers to understand leasing. In recognition of this effort, I got appreciation from their Vice President. This document was made part of an official "Induction Manual" in Citicapital.Development Environment: UNIX

Tools & Methodologies: Requirement Specification Matrix (RSM), Waterfall Methodology

Ameriprise Financials Inc Aug 2005 - Mar 2006

Responsibilities/Achievements:• Created "Open the Door" framework for the Bank. Involved from Day 1 of this project to create the framework required by the Bank to start its retail banking operations needed from day 1. This was well received by the client. • Led Joint Application Development (JAD) sessions and served as a facilitator and integrator between different functional groups • Created and assisted in creation of business requirements for the entire bank using RSM approach with business rules • Trained all the resources across different projects on general US banking concepts and helped them understand client requirements

Tools & Methodologies: Use Cases, Requirement Specification Matrix (RSM), Waterfall Methodology, JAD Sessions

Commercial Bank of Dubai (CBD), UAE Feb 2005 - Jul 2005

Responsibilities/Achievements:• Created as-is and target functional and business architecture for the Bank. Enterprise wide, this became the principal document at macro level for validating functional processes and practices, apart from defining and re-defining existing and new processes • Identified business drivers and helped in alignment of IT/Strategic roadmap with business strategy. • Flowing from the Business Strategy, created - as a downstream process - a business roadmap for the Bank for the next 3 years Tools & Methodologies: BCG model, Business Process Mapping

TCS Core banking products Dec 2004 - Feb 2005

Responsibilities/Achievements:• Created Business solutions for Banks/ Financial Institutions in Middle East and Asia• Handled Pre-sales and responded to RFI and RFPs for many clients• Led the Mortgage Center of Excellence and created many presentations for visiting Executive Management from Banks and financial institutions

Jul 2002Nov 2004

Sr Credit Officer


• Handled a large retail portfolio for the entire southern region which includes Auto loans, Personal loans, Credit Lines against Shares, Lines of Credit against deposits as collateral. The portfolio was on an average over INR 200 Million per month in incremental value. • Consolidated MIS for Executive Management including The Head of Credit Risk, India and the Regional Head for Risk with regards to the performance of Credit Portfolio• Processed and sanctioned Bank Guarantees and Letters of Credit of up to INR 100 Million per month for many corporate and retail high net worth customers of the Bank after an exhaustive and detailed credit analysis• Handled Collateral Management for the entire loan portfolio within southern region of the country

May 1999Jul 2002

Sr Executive Treasury

First Leasing Company of India Ltd

Responsibilities/Achievements:• Fund Management and cash position of over INR 100 Million for the firm on a daily basis based on fund positions available and doing daily transfers over several million rupees from various banks• Privately placed Debentures, Commercial Papers with various institutions like Bank and financial institutions of over INR 100 Million• Structured and Securitized receivables of over INR 1.25 Billion to arrange funding from various organizations• Issued Letters of Credit and Bank Guarantees to Corporate clients of up to INR 50 Million per month


Jun 1997Mar 1999


Sri Sathya Sai University

Passed egregia cum laude

Jun 1994May 1997


University of Madras

Passed egregia cum laude


ARIS Business Modeler
Banking/Financial Services
Strategic Consulting
Out of the Box thinking
Business Process Re-engineering
• Offshore/Onshore/Near Shore Modeling
Business Process Modeling
Strategic Business Planning



I am a creative thinker and a visionary. I love a good challenge and the feeling of achievement when I am able to solve them. My innovative approach to solving problems has enabled me to receive numerous awards from top executives including CEOs and senior management.


Community work, Racquetball, Quizzing, Debating, Public speaking, Sky Diving, Play Djembe.