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Results-driven and client-focused Information Technology Professional with over ten years hands-on experience in supporting computers, networks, and related devices. Outstanding success at designing and managing heterogeneous multi-office networks, and superior logical and analytical skills for determining quick and efficient solutions for even the most complex problems.

Computer Skills


Cisco 800, 1700, And 4000 Series Fixed Configuration Routers Cisco Catalyst (1900/2900/5000/6000) Ethernet, Fast Ethernet, and Gigabit Ethernet Apple IBM ThinkPad Apple


Ghost Microsoft Outlook 97/98/2000/XP MS Project MS Visio QuickTime Veritas Backup Exec for NT/2000 Script Logic

Operating Systems:

Active Directory Cisco IOS Mac OS Microsoft Windows Operating Systems 95 - XP Microsoft Windows 2000 Server / Advance Server

Networking Skills:

DHCP DNS EIGRP Ethernet IGRP IP Telephony LAN/WAN Network Configuration Network Hardware Installation Network Protocols OSPF RIP Routers Windows Networking

Telephone Systems:

Cisco Call Manager, Cisco Unity

Work experience

Jun 2001Present

Help Desk Analyst

The California Endowment

The California Endowment is a private, statewide health foundation that was created in 1996 as a result of Blue Cross of California's creation of WellPoint Health Networks, a for-profit corporation.

· Provide technical support for multiple client locations, including Los Angeles, Sacramento, San Francisco, Fresno, and San Diego.

· Responsible for various computer, network devices, and VOIP devices including setup, managing, and resolving network issues.

· Improved system performance by distributing application functions between server and enduser computer.

· Implement/manage Internet-based video-conferencing system, PBX systems, and networks/servers.

· Prepare system configuration and user documentation and conduct end-user training.


· Added functionality to the software evaluation process by creating a test domain with a Cisco switch, domain controller, and Microsoft SharePoint site to manage software evaluation projects.

· Played key role in VOIP project from the planning, implementation, and final stages. An example is the role in implementing VOIP technology to San Diego Regional office that included switch configuration, hardware installation for router, and the placement and testing of the phones.

· Discovered talent to originate new projects. An example is the project evaluation of Computrace, laptop security application, to assist in the security mananging and tracking of mobile laptops.

· Attained Cisco Certified Network Associate certification.

· Worked in multiple capacities to achieve more knowledge of the network and become a more valuable team member.

Aug 1998Jan 2001

Desktop Support


Guidance is a systems integrator deeply rooted in enterprise technology. Guidance designs, develops and supports business applications and technology solutions that deliver value to clients of all sizes and industries.

· Responsible for the support of various computers and network related devices including management, setup, and troubleshooting network issues.

· Set up new computers and servers using required hardware and software.

· Set up all new printers, computers, scanners, digital cameras and backup devices; provided repairing, maintenance and upgrading for old/new workstations.

· Manage operations, employees and implementation of small business network and computer systems.

· Coordinate work of cross-functional teams to create reporting utility to track web-based product sales which disseminated results to senior managers.


· Added functionality to three remote office sites by setting up Ethernet wiring from the main office.

· Succeeded in arranging an Internet stream of a company meeting to staff in New York using a QuickTime Streaming Server.


Jun 1993May 1996


Completed Education Courses, including digital design, digital production, and PC repair.


Cisco Certified Network Associate