Printing tool Download PDF

Work experience

Jun 2007Present

Founder and Principal


Built a pioneering consultancy offering software development leadership, visual communications and social media strategies. Educated prospects on value of using new media channels to reach targeted consumer segments. Provided custom web applications, brand development, content creation and curation, web design and digital asset management, SEO/SEM, and PPC campaigns.  Representative Clients: Vermont College of Fine Arts, University of New Hampshire, Graphicast Inc., RiverStone Resources LLC, JitterGram Inc., Association of Professional Fundraisers, Kadient, Exit 41, 26th on Hanover, National Association of Nature Center Administrators.

  • Technical Leadership. Lead remote and onsite engineering teams. Developed R&D specifications, custom software applications and websites, provided technology solutions to business problems and maintained deliverables over time.
  • Product Management. Produced all aspects of product launch for JitterGram social mobile marketing software including branding and messaging, trade marketing materials, and online community development. 
    • Guided client through several product releases as contract product manager, leading distributed development team. 
    • Developed product roadmap for web and mobile platforms, implemented an Agile software development lifecycle suitable for distributed team.
    • Within 12 months, company received industry recognition for accomplishments in mobile marketing and technology innovation.
    • Within 24 months, company was acquired by major mobile marketing firm.
  • Product Rollout. Launched c3net donor management SaaS product.  Provided brand development, website redesign, print and trade show collateral. Achieved 20% conversion rate from landing page to Try & Buy pages through social media and PPC campaigns.
  • Multi-Platform Marketing. Delivered highest enrollment semester in the history of Vermont College of Fine Arts by delivering data-driven strategies for social media marketing, website improvements, and alternative advertising initiatives. 
May 2011Present

Director of Engineering


Led R&D and Sustaining development for mission critical Archiving and eDiscovery product suite for Fortune 100 customers. Directed distributed development organization with teams in three countries: India; China; California, Maryland, and New Hampshire, USA. 

  • Organizational Leadership. Refined costs to align with product revenues reducing overhead by 15% within the first 90 days.  Established supporting relationships across the global Support, Sales, and Professional Services organizations.  Integrated QA and Development personnel into holistic Agile Engineering team practicing Rapid Application Development at Enterprise Standards.
  • Technical Leadership. Delivered goal-breaking releases with customer facing feature deliverables at more than 250% over previous two releases.  Delivered on time, achieving the highest quality metrics recorded in product lifetime at 79% reduction in cost of production (LOC from $12.24 to $1.66).  Maintained legacy products in parallel with Next Generation release streams. 
  • Product Management. Engaged with Support, Sales and Services organizations to gather requirements for feature gaps that were prohibiting legacy customers from upgrading to Next Generation product suite.  Tailored a release plan to address those gaps enabling Sales and Services to sell into the legacy customer base.  Delivered migration tools and migration strategy for moving Fortune 100 Customer base from legacy products to the Next Generation product.
  • Crisis Management. Interacted directly with customers’ IT and business executives during crisis management representing Product Engineering at the Executive level across EMC and customer engagements.  Established new roles and responsibilities for managing customers in escalated environments for extended durations that led to “health plans” and reduction of “crisis” accounts.
  • Quality Assurance. Established consistent, achievable, maintenance release program for product lines. Delivered Service Packs to each of the previous three generally available versions of each product. Enabled quality improvements, defect resolution, and usability enhancements reached customer base as soon as possible. Reduced number of support calls and reduced escalations into engineering. 
  • Team Leadership. Eased tensions between on-shore and off-shore teams, engaged individuals in a politically paralyzed environment, reintroducing trust and establishing new rules of work ethic and professionalism, and arresting attrition.
  • Process Improvement. Introduced and transitioned to Agile development and Test Driven Design methodologies, replacing Waterfall SDLC while maintaining a Six Sigma Program Management paradigm.  
  • Transparency & Visibility. Implemented Agile tools providing transparency for all phases of the development lifecycle from Requirements Gathering through Development and Test resulting in more accurate Roadmaps and Release Planning.
Apr 2009Oct 2009

Adjunct Professor

Daniel Webster College
  • Developed and delivered a curriculum for "Social Media" education to the School of Business Management and Professional Services.  Taught the course for one semester.  
  • Developed and delivered Staff and Faculty education.  Social Media in Higher Education. Fall 2009. 
  • Advisory Council Member to the School of Business Management and Professional Services.
May 2005Jun 2007

Development Manager, DevPartner SecurityChecker


Joined company shortly after its acquisition of NuMega software firm, and succeeded in stimulating underperforming team to deliver 6 successful releases of product. Held ownership of product roadmap, sales training, and development. 

  • Team Leadership. In 16 months, transformed an attrition-wrought organization into the company’s top development team, surpassing all lab records for production and quality by employing Agile development, Test Driven Design, and policies for refactoring, reviewing, and release engineering.
  • Process Improvement. Accelerated product deliverables by 20% by strategically influencing roadmap and planning processes. Transitioned from serial development to parallel development of projects and Agile Development practices. 
  • Quality Assurance. Corrected 125% of planned legacy defects in a single release by establishing a new defect management process and implementing Test Driven Design methodology.
  • Cross-Functional Collaboration. Introduced a Sales and Technology Task Force to enable regular communication between the departments and ensure the sales team’s strong product knowledge. 
  • Industry Recognition. Product selected as 1 of 5 top .NET tools in 2006. For 2 consecutive years, selected as Readers’ Choice Winner of Software Test & Performance magazine.
  • Awards. Recognized multiple times for excellence in project management, product management, and sales engineering support. 
1998Dec 2004

Director of Development/Project Manager

Campagne Associates

Led development of donor and event management systems to produce innovative solutions for nonprofit organizations. Steered projects for 3 product lines, directing requirements gathering, documentation, software engineering, quality assurance, and data conversion. Enriched client experience through frequent communication and ability to clearly convey technical concepts to a non-technical audience.

  • Product Management. Directed project scope, resources, and staff performance to bring 2 flagship product point releases to market in a single year
  • Cost Savings. Achieved 20% reduction of overhead costs in 1 year while meeting release schedule.
  • Client Satisfaction. Generated record-breaking client approval for product release as measured by product evaluation metrics and deployment criteria.
  • Organizational Leadership. Guided operational improvements that positioned company as attractive acquisition candidate, resulting in company's sale to Blackbaud Inc. in 2006.



Resolved PC hardware and networking issues and provided web page design for small businesses and home offices. Created custom database application and migrated accounting records for hotel chain. Contracted as Marketing Manager for computer animation and design firm.


District Manager

Associated Family Photographers

Expanded sales district to include CT, MA, RI, and NY. Managed 200 employees to deliver services to 430 retail sites. Achieved or exceeded 100% of quarterly sales goals.


Jan 1998Present


Hesser College


University of New Hampshire-Manchester


Ric Pratte

“I engaged Kelley-Sue in late 2008 to provide interim marketing and development management for our start-up. She acted as an adviser on our product and community development, as well as our online marketing strategies. Writing and developing our website RFP process, she ultimately delivered managed and executed the entire project from inception to completion in just six weeks – hitting deliverable dates we didn’t think possible.” 

Val Zanchuk

Val hired me as a Business Consultant in 2009 and published this recommendation on LinkedIn.

“I first met Kelley-Sue in June 2009 when she presented an overview of social media to a group of CEOs. Although somewhat skeptical at the beginning of the discussion, by the end I was really getting excited. Soon after, we hired Kelley-Sue to help us develop and implement a social media strategy. From explaining the rationale of social media, to the specific plan for our company, to the very detailed technical implemetation, to training and mentoring, Kelley-Sue was focused, energetic and enthusiastic. We are very pleased with our social media program and see it as a key to expanding our reach into the marketplace. There is absolutely no way we could have done this without her guidance and leadership.” 

Top qualities: Expert, High Integrity, Creative

April 14, 2010

Bill Gillett

Bill hired me as a Business Consultant in 2009 and published this recommendation on LinkedIn.

“Kelley-Sue does tremendous work in terms of her understanding of business networking and presentation. Her work on our business development approach and web presence was creative and professional and very relevant.” 

Top qualities: Great Results, Expert, Creative

December 8, 2009

Rick Grehan

“I could write a great deal, and still not run out of good things to say about Kelley-Sue. While she and I have had our disagreements, her handling of our 'head-butting' demonstrated to me that -- in terms of management, negotiation, and people-skills -- she is literally one in a million. I could sit at her knee for months and happily learn all that she would have to teach about organization, clear-thinking, decision-making, and motivation. To all of her remarkable characteristics, add the ability to quickly grasp even the most esoteric technical details. In summary, one would be a great fool to pass up the opportunity to employ, work for, or work with Kelley-Sue. I'd do any of the above in a red-hot instant.” 

June 25, 2007


Find me on LinkedIn


  • Frequent speaker for business organizations and educational institutions on social media topics
  • Keynote speaker for New Hampshire Women in Higher Education Leadership 
  • Speaker for Daniel Webster College Faculty Development
  • Speaker for Small Business Development Consultants New England Conference
  • Adjunct Faculty Daniel Webster College School of Business Management and Professional Services
  • Work sited in “Cutting-edge Social Media Approaches to Business Education” (Information Age Publishing, 2010) by Charles Wankel, St. John's University, New York



28 Suffolk Court • Bedford, NH 03110


[email protected]



Software • Product Management • Operations

Software strategist with twenty-year career distinguished by profitable product development, organizational acumen, a high work ethic, and rapid promotions. Influential change agent skilled in developing global staff in virtual environments to become robust, self-directed, high performance teams. Swift alliance-builder talented in gaining consensus across domains and geographies to move projects forward. 

Trufina Credentials