Shrawan Kumar

Shrawan Kumar

Work History

Work History
Jan 2008 - Present

Technical Support

International Centre for Genetic Engineering and Biotechnology

ØMy Role as a Technical Support Engineer includes providing support to ICGEB in different kind of task. I am mainly involved in

ØWin XP/2000 configuration and administration Win proxy installation, configuration etc.

ØInvolved in configuration messaging, mailing application such as Microsoft Exchange, Netscape Communicator, Outlook Express and associated TCP/IP settings.

ØInvolved in the setup of Intel Router 8100 (ISDN Connectivity)

ØWI-FI Installation, Maintainence & troubleshooting

ØInstallation and configuration of Microsoft Windows XP, 2000 and Windows 2003.

ØInstallation of Microsoft Exchange Server, Creation of User account,

ØTroubleshooting of windows XP/2000/2003

ØProviding technical Support to all kind of Laptops

ØInstallation, configuration and Management of Windows 2000/2003.

ØInstallation of Switch, Hubs (10\100 mbps) and Intel Routers

ØAdministration of Intel Router 8100 (ISDN connectivity).

ØInstallation and configuration proxy servers.

ØSynchronization of PDC and BDC for data safety.

ØInstallation and Maintenance of Antivirus and Virus Definition.

Oct 2003 - Jan 2008

technical Support

Convergys India Services Pvt. Ltd

ØMy Role as a Technical Support Engineer includes providing support to Operation Manager in different kind of task. I was mainly involved in

ØWin XP/2000 configuration and administration Win proxy installation, configuration etc.

ØInvolved in configuration messaging, mailing application such as Microsoft Exchange, Netscape Communicator, Outlook Express and associated TCP/IP settings.

Involved in the setup of INTEL Router 8100 (ISDN connectivity)

ØInstallation and configuration of Microsoft Windows XP, 2000 and Windows 2003.

ØInstallation , configuration and Management of Windows 2000/2003.

ØInstallation of Switch , Hubs (10\100 mbps) andIntel Routers

ØAdministration of Intel Router 8100 (ISDN connectivity).

ØInstallation and configuration proxy servers.

ØSynchronization of PDC and BDC for data safety.

ØInstallation and Maintenance of Antivirus and Virus Definition.

Other Responsibilities

SAP Implementation Project

As aBASIS key user has worked on the following areas:

  • Installation of SAP R/3 Version 4.7, installation of Oracle
  • Processing and controlling Background jobs.
  • Client Administration
  • Creation of User, Profiles and Authorizations and then assigning the Profiles and Authorizations to the users.
  • Performed Client Copy across various clients within the system, and between different R/3 systems through Client Transport.
  • TMS Administration
  • Applied necessary R/3 support packages, Basis packages and ABAP packages.
  • Printer configuration.
  • Updated the SAP GUI Front-end Patches annually with no interruption to business
  • Knowledge of the transport tools R3trans, TP, buffer, and log files
  • System monitoring, controlling and analysis.
  • Maintaining Spool system.
  • Backup and Recovery of the Database.

·Configure functional workgroups for Load-Balancing.

  • Performance Monitoring and Tuning of the Operating System. Database administration
  • Day to day problem solving
Feb 2000 - Aug 2003

System Administrator

HCL Infosystems Ltd

As Network and System Administrator My job was to maintain the network of Marketing Unit of HCL Infosystems Ltd. in term of hardware and software. Which consist of 50 machines including the Internet Facility which is Through on Intel 8100 ISDN Router. My responsibilities was includes also in

Installation , configuration and Management of Windows 2000, Installation of Switches, Hubs, maintenance of Antivirus, Resolve virus issues.

Conducted Various Training Program including Openoffice, Microsoft Office Etc.

Education

Education
Apr 2001 - Present

Microsoft Certified Professional

Microsoft
Dec 2003 - Present

Cisco certified Network Associate(CCNA)

CISCO
Dec 2007 - Present

SAP Basis

Surge Global Technologies
May 1998 - May 2000

Advance Diploma in Software Application

Tata Infotech Ltd
Apr 1992 - May 1995

B.Sc(Physics)

Bhagalpur University

Skills

Skills

DBMS, Oracle

Microsoft Office. windows XP

Cisco IOS

Windows 2003

Windows 2000

Interest

Music Listening,

Learning New Things

Travel

Objective

·To learn and grow inanorganization which helps me utilize my technical, organizational and interpersonal skills to the benefit of both my employer and myself

To excel in the field of networking by obtaining a high degree of expertise and knowledge by attaining ahighly challenging position as a Networking Expert/Specialist and achieve new landmarks in my career withroom for professional advancements.

Certifications

Certifications

Cisco Certified Network Associate

CISCO

Microsoft Certified Professional

Microsoft