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Work experience

Assembly Operator

Amglo Kemlite Laboratories
  • Assembled precision flash bulbs
  • Calibrated bulbs
  • Handled corrosive chemicals
Mar 2009Feb 2010

First Report Clerk, Customer Service Representative, Receptionist

Today’s Office Professionals on assignment with Kingsway America Inc

Kingsway America Inc, Group of Companies 

Elk Grove Village, 847-472-6700, 800-897-2551

(American Service Insurance, Universal Causality Company, American Country Insurance Company, Mendota Insurance Company, Classic Indiana Insurance Company)

The Kingsway America Inc provides specialty personal auto insurance and select commercial auto insurance products.

·Receivednew personal and commercial auto claims over the phone from insured, claimants, insurance agents and insurance adjusters

·Entered new paper and over the phone claims into several different claim programs

·Explained policy coverage to customers, working with several different policy’s programs

·Advised of claims status, handling adjusters and/or missing documents

·Assisted with commercial supervisors on specialty and high importance commercial claims

·Assisted with high importance personal and commercial claims involving suites, liens and attorney represented claims

·Worked with claims involving personal cars, motorcycles, taxi, towing vehicles, garage liability policies, limousine, small construction vehicles, medical transport vehicles, trucks and semi trucks

·Entered police reports from multiple states

·Entered insured and claimant statements

·Transferred phones to several departments, adjusters and underwriters

·Filed received mail and faxes

·Responsible for filing and delivery of all underwriting mail to specific underwriting departments

·Main customer representative for Polish speaking insured and claimants

·Responsible for Polish phone line: assisted withcalls about new claims, questions about claim status, questions about policy coverage,

·Assisted as the translator, helping adjusters with claims concerning polish speaking customers

·Assisted with Total Loss claims concerning polish speaking customers: translated documents, translated claim status and final offers

·Created several time saving templates, widely adapted by the company

Jul 1996Mar 2009

Secretary

Mark's Construction and Remodeling of IL, Inc

Construction and remodeling company, specializing in kitchen, bathroom and office remodel. 773-727-8058

  • Created all company proposals for a variety of project
  • Wrote all company invoices
  • Prepared all accounting records
  • Maintained payroll for all employees
  • Designed and maintained company website
  • Answered phones and scheduled appointments
  • Assisted with supplies purchases
  • Assisted with construction and remodeling designs
  • Assisted with supplies delivery
Apr 1996Nov 1996

Distributor

Equinox International Corporation

Equinox operated a multi-level marketing company which offered distributorships for products including water filters, vitamins, nutritional supplements, and skin care products.

  • Arranged appointments with potential clients
  • Presented in home product demonstration
  • Handled products sale transactions
  • Managed and ordered products

Education

Edwin G. Foreman High School

Skills

Yahoo! SiteBuilder
Microsoft PowerPoint
Microsoft Office Excel
Microsoft Works
Microsoft Office Outlook
QuickBooks
Certified QuickBooks User
Microsoft Office World

Certifications

2008

Certified QuickBooks User

Intuit, Inc

My creative site

Where I Volunteer

My Resume

Languages

Bilingual;

Fluent in Polish, English

Polish: Dzień dobry i pozdrawiam wszystkich

English; Hallo everybody

Volunteer Activities

09/2005-PresentJuliusz Slowacki Polish School -

Librarian, Classroom Assistant Wheeling, IL

  • Organized school library
  • Maintained school library
  • Organized class celebrations
  • Assisted with reading programs

2006-2007 and 2008 – presentSullivan Elementary School –

Math games assistant Prospect Heights, IL

  • Explained and coordinated math game’s station in 3rd grade classroom,

Summary

I have a lot to offer, including 12 years of customer service and general office experience.  Along side the administrative work, I also assisted with sales, advertizing and delivery of supplies. I am very familiar with most Microsoft Office Programs and I have worked with and completed the Certified QuickBooks program. I like to learn new things and  constantly challenge myself. I love working with computers, and I never have any problems with learning new programs. 

I work well in a team, but I am also very comfortable working alone.

Do I sound like the person you need for your company? Than,  I look forward to hearing from you.

Interest

Computer, Gardening, Reading, Cooking, Sewing, Arts and Crafts, Camping, Traveling