Krystyna Puka

Krystyna Puka

Work History

Work History

Assembly Operator

Amglo Kemlite Laboratories
  • Assembled precision flash bulbs
  • Calibrated bulbs
  • Handled corrosive chemicals
Mar 2009 - Feb 2010

First Report Clerk, Customer Service Representative, Receptionist

Today’s Office Professionals on assignment with Kingsway America Inc

Kingsway America Inc, Group of Companies 

Elk Grove Village, 847-472-6700, 800-897-2551

(American Service Insurance, Universal Causality Company, American Country Insurance Company, Mendota Insurance Company, Classic Indiana Insurance Company)

The Kingsway America Inc provides specialty personal auto insurance and select commercial auto insurance products.

·Receivednew personal and commercial auto claims over the phone from insured, claimants, insurance agents and insurance adjusters

·Entered new paper and over the phone claims into several different claim programs

·Explained policy coverage to customers, working with several different policy’s programs

·Advised of claims status, handling adjusters and/or missing documents

·Assisted with commercial supervisors on specialty and high importance commercial claims

·Assisted with high importance personal and commercial claims involving suites, liens and attorney represented claims

·Worked with claims involving personal cars, motorcycles, taxi, towing vehicles, garage liability policies, limousine, small construction vehicles, medical transport vehicles, trucks and semi trucks

·Entered police reports from multiple states

·Entered insured and claimant statements

·Transferred phones to several departments, adjusters and underwriters

·Filed received mail and faxes

·Responsible for filing and delivery of all underwriting mail to specific underwriting departments

·Main customer representative for Polish speaking insured and claimants

·Responsible for Polish phone line: assisted withcalls about new claims, questions about claim status, questions about policy coverage,

·Assisted as the translator, helping adjusters with claims concerning polish speaking customers

·Assisted with Total Loss claims concerning polish speaking customers: translated documents, translated claim status and final offers

·Created several time saving templates, widely adapted by the company

Jul 1996 - Mar 2009

Secretary

Mark's Construction and Remodeling of IL, Inc

Construction and remodeling company, specializing in kitchen, bathroom and office remodel. 773-727-8058

  • Created all company proposals for a variety of project
  • Wrote all company invoices
  • Prepared all accounting records
  • Maintained payroll for all employees
  • Designed and maintained company website
  • Answered phones and scheduled appointments
  • Assisted with supplies purchases
  • Assisted with construction and remodeling designs
  • Assisted with supplies delivery
Apr 1996 - Nov 1996

Distributor

Equinox International Corporation

Equinox operated a multi-level marketing company which offered distributorships for products including water filters, vitamins, nutritional supplements, and skin care products.

  • Arranged appointments with potential clients
  • Presented in home product demonstration
  • Handled products sale transactions
  • Managed and ordered products

Education

Education

Edwin G. Foreman High School

Skills

Skills

Yahoo! SiteBuilder

Microsoft PowerPoint

Microsoft Office Excel

Microsoft Works

Microsoft Office Outlook

QuickBooks

Certified QuickBooks User

Microsoft Office World

Certifications

Certifications
2008

Certified QuickBooks User

Intuit, Inc