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  ·1 Good communication skill and leadership quality ·2 Keen to learn new things and able to face work pressure ·3 Meet up the challenge and work with a diverse team  
Good Communication Skils
Typing Skills


To work with utmost efficiency in a challenging environment and achieve the targets putting best of my efforts and thus updating my own knowledge and gaining maximum experience as well as  play a significant role in the overall development of the organization through my hard work, positive attitude and a systematic and methodical approach.


Making Friends and Team outing.

Bike Riding, Driving

Kick Boxing

Listening to music

Work experience

Nov 2007Present

Senior Business Analyst


·1Updating the BIR reports for the companies in US with 100% accuracy

·2Assigning credit rating to the public companies with clients' review

·3Financial/Statement update of the said client & their counter parts

·4 Parent company linkage & update Merger & Aquistions'

·5 Improve the quality of the IBM business by providing accurate information

·6 Bring in practice the improvement in turnaround time & reducing the AHT

·7 Extra initiatives in maintaining Tickets & Dbdata1 for the process within the

    scheduled time & also taking care of Email requests

·8 Updating & Reporting ticket tracker

·9 Allocating the work allocation to other agents from the mainframe & handling escalation calls & helping the new agents in processing & quality checks to upload the error free reports.

Jul 2006Sep 2007

Customer Service Executive


·1Making sales call & collecting information for the insurance company

·2Updating & Reporting daily call tracker

·3 Sending Emails to the customers with the latest product updates

·4 Training the new comers & updating the monthly stack data.


Apr 2002Present


RBANM'S Evening College