To work with utmost efficiency in a challenging environment and achieve the targets putting best of my efforts and thus updating my own knowledge and gaining maximum experience as well as play a significant role in the overall development of the organization through my hard work, positive attitude and a systematic and methodical approach.
Good Communication Skils
Making Friends and Team outing.
Bike Riding, Driving
Listening to music
Nov 2007 - Present
Senior Business Analyst
IBM DAKSH PVT LTD.
·1Updating the BIR reports for the companies in US with 100% accuracy
·2Assigning credit rating to the public companies with clients' review
·3Financial/Statement update of the said client & their counter parts
·4 Parent company linkage & update Merger & Aquistions'
·5 Improve the quality of the IBM business by providing accurate information
·6 Bring in practice the improvement in turnaround time & reducing the AHT
·7 Extra initiatives in maintaining Tickets & Dbdata1 for the process within the
scheduled time & also taking care of Email requests
·8 Updating & Reporting ticket tracker
·9 Allocating the work allocation to other agents from the mainframe & handling escalation calls & helping the new agents in processing & quality checks to upload the error free reports.
Jul 2006 - Sep 2007
Customer Service Executive
·1Making sales call & collecting information for the insurance company
·2Updating & Reporting daily call tracker
·3 Sending Emails to the customers with the latest product updates
·4 Training the new comers & updating the monthly stack data.