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Program Management and Consulting Professional

Insightful professional with notable success in driving, managing & delivering Enterprise Software Development projects and business analysis assignments in support of business objectives; thorough professional believes in continuous learning, building effective relationship with peers & customers and exploring new avenues to upgrade professional competency

Profile Overview

¦ Management post-graduate from NMIMS, Mumbai with a meritorious professional record; achieving organizational success in every endeavour; holds the distinction of being the 17thperson in India to complete CBAP certification; Recipient of ‘Living the Credo’ Award at Verizon

¦  Dynamic professional with hallmarked experience dotted with impactful roles and verifiable success in Software Development, Consulting (Market Analysis, Data Analysis and IT) and Program Management; gained prolific experience in working with Cross Functional teams

¦  Competent Business Analyst, demonstrated success in envisioning and delivering insightful & innovative business process solutions through technology; shaped future course for the organisation, introduced innovative and cutting edge business solutions for clients & businesses while impacting organizational revenue

¦  Skilled at handling multiple projects, phased deliverables, specifications, analysis, cost benefit, design and architecture, proposals, resource allocation, requirements definition, project planning, negotiation for execution and completion of  projects

¦  Excellent record of handling program involving 1000+ employees across portfolios in the Project Management Office while managing strategic & technical matters with a distinction of driving risk and quality management measures for all the projects and monitoring the system consolidation and capital expense efforts across Program

¦ Recognized success in leading and mentoring elite-level technical teams in multi-facility environments and maximizing levels of productivity; effective communicator with ability to view larger picture, take business-critical decisions and lead  large teams in different geographies from front to attain business/ operational excellence


Business Value Offered

¦ Worked on “Program to Improve GO TO Market” assignment from scratch, and significantly contributed in building and timely completion of Verizon FiOS' first 3rdparty application testing lab in Chennai

·          Savings of $1.5m in 1styear and freeing up 65% of the project resources as a     business benefit for a high-profile project within expedited time frames while               meeting all business deliverables

¦ Introduced an idea called 'Work Cells' for seamless communication, less iteration and more transparency in large software development effortsProactively worked on

¦ Risk Management approach for maximum realisation of benefits projected in timely manner

¦ Steered management & consulting assignments which in-turn brought significant impact to revenue and process:

·           Recommended a client to ‘Make’ a core module and won a ‘deal’ worth $50K    USD (a classic case of ‘Win-Win’) by conducting a ‘Make or Buy’ analysis

¦ Stellar in introducing requirement walkthrough to maintain a common channel through which the requirements flow between business and IT

¦ Appreciated for displaying prowess in delivering various large enterprise applications while managing stakeholders, leading discussions, program and development & testing teams to deliver on-time results

Business Skills

Program Management | Release Management | Business Continuity Solutions | Stakeholder Management | Team Leadership |  Quality Management | Vendor Management | Communication & Consensus Building | Business Research |  Data Analysis | Business Process Improvement

Work experience

Nov 2010Present

Consultant - Program Management

Verizon Data Services India

Present Engagement: Leveraging skills in managing a program called ‘Verizon Rapid Delivery (VRD)’ for Verizon Enterprise geared towards reducing 70% of the sales life cycle from opportunity identification to billing

Assignment Completed: Program to Improve go to market of 3rd party widget


¦  Program Management: Driving portfolio of projects directed towards strategic business and other organizational objectives in coordination with different teams; executing and maintaining program management processes and disciplines in the areas of program schedule and quality management; communication management; human resource management; procurement management; risk / issue management and change management. Influencing below elements for execution:

      o    Governance: Hosting, participating in regular calls (checkpoint, impromptu and planned staff calls), deriving key reports on projects that needs attention, running ‘War Room’s  to move projects towards progress and  performing stage gate reviews at the end of every phase of Software Development Lifecycle(SDLC) in order to achieve a clean hand off to ensure correct understanding  of  accountability

      o    Stakeholders Management: Identifying, establishing rapport, building credibility and maintaining seamless communication with internal & external stakeholders at multiple levels

      o    Benefits Measurement: Facilitating in 'Business Case' review to track the benefits of every program as well as evaluating the performance of the vendor and resolved the issues for seamless certification of widgets

¦  Operational Planning: Aligning project resources/people by employing them judiciously to accomplish project objective while motivating people to provide weekend support, forming team to visit vendor place and providing high end support in crisis situation

¦ System Implementation / Sourcing: Constructing and implementing Business Continuity and Quality Management Systems as well as validating ‘business case’ and conducting due diligence on devices and software requirements

Jul 2007Oct 2010

Senior Business Analyst

CSS Corp

¦  Played an pivotal role in managing projects and led a team of BAs with respect to Project Management and Process Compliance for one of a key account

¦  Provided high-end support on portal developments in Educational and Accounts Receivable Module for Legal Domain

¦  Instrumental in streamlining Business Analysis Process by investigating & understanding key business issues and providing clear recommendations as well as introducing new techniques

¦  Diligently handled consultations to arrive at ‘Make or Buy’ decision and attained proficiency in change management process

¦ Gained experience in BPMN, Requirement Gathering, Unified Modelling Language (UML) and writing Use Cases

Dec 2006Jun 2007

Business Analyst


¦  Engaged and coordinated Business Analysis sessions for understanding client business processes and maintained store and category level profiles for decision making

¦  Provided effective and results-driven measures in line with business standards & requirements with accountability of continuously tracking sales data to offer better merchandising

¦ Suggested appropriate improvements in Supply Chain space

Oct 2004Nov 2006

Business Information Analyst

Frost & Sullivan

¦  Performed Business Opportunity Analysis (BOA) using Sales logix, a CRM, to the marketing team of the company

¦ Shouldered the accountability of Measure of Performance (MOP) to facilitate the decision making process while contributing in ensuring validity and integrity of the data generated on various business verticals

Sep 2002Oct 2004

Business Analyst

Center for Entrepreneurship Development (CED) TN

¦  Imperative in providing business opportunities, business improvement measures &project briefs to the entrepreneurs for augmenting business and operations efficiency by analyzing external environment, industry condition and market trends

Mar 1999Aug 2002

Programmer / Software Engineer

Laxvel Technologies, Tulsi Infosolutions / Dynamic Software Solutions

Design and Development of applications using Microsoft technologies.


Leadership - Strategy - Execution


Jan 2004Apr 2005


Narsee Monjee Institute of Management Studies (NMIMS)

Business Technology Skills

MS Project, MS Excel, MS Visio, Minitab, BizAgi Process Modeler, Freemind, Agro UML, SAP Lumira and SAP Xcelsius


Apr 2014Mar 2017

Green Belt Six Sigma

Benchmark Six Sigma with RABQSA accredition
May 2013May 2016

Project Management Professional (PMP)

Project Management Institute (PMI)
May 2011May 2014

Certified Business Analysis Professional (CBAP)

International Institute of Business Analysis : IIBA

Portfolio : - A Tribute - the company has always inspired me. Being a pioneer in the space of online retailing for long period of time is not a easy task. Ever demanding customers are constantly satisfied with new array of products. Amazon has also has the Net Promoter Score of 73% and that shows how much customers love Amazon. This deck is my love and tribute for Amazon.

Portfolio : Resume (MS Word format)


Elaine Bradford as Sr Program Manager at Verizon

Krishna and I worked together for an extended period at Verizon. Krishna is a very professional, great team member. He is always willing to go above and beyond 'the job' to ensure the project is delivered accurately and all team members are aware of any changes. I highly recommend Krishna for your team, he is a valuable asset.

Balaji Kumar as Director IT - Verizon Terremark

Krishna is a powerhouse of knowledge when it comes to project management. His ability to use this and drive programs that require significant number of stakeholders to completion is phenomenal - he was instrumental in the build-out and timely completion of Verizon FiOS' first 3rd party application testing lab in Chennai. I would recommend him without hesitation to take on PM roles for challenging / large scale programs.

Prasanth Parameswaran as Consultant at EY

I worked with Krishna for close to 2 years on a number of Enterprise Consulting and product development projects. I have seen Krishna deliver many large enterprise applications where he managed stake holders, lead discussions and program managed the development and testing teams to deliver results on time. He brings his analytical and problem solving abilities to the table and often identifies new lines of thought that would bring out the situation in a new light. Krishna is also a very efficient people manager and has the ability to bring consensus amongst stake holders. In effect he can influence people to get things done. Always greets you with a smile and is willing to openly discuss, with colleagues and management, the issues that drive the work space. His drive to go to the next level will keep him ahead of the curve.

More references in Linkedin profile.