Kriztine Nguyen

  • 1350 Campbell Ave. Des Plaines IL
  • 815-582-8190
  • kriznguyen87@gmail.com
Kriztine  Nguyen

Product Management/ Shift Manager

Summary

  • Over 10 years in a Product/Sales Management environment
  • Developed upselling strategy to drive sales during seasonal slumps with a 13% increase in customers supplies purchases over prior year
  • Implemented a customer loyalty program to build customer relationships and increase revenue 
  • 4 years managing operational and back-office duties
  • Able to quickly acclimate to new software and processes
  • Received high remarks regarding knowledge of lab equipment and procedures relating to biological chemistry
  • Experience conducting independent laboratory studies and safety protocols

Objective

Seeking a position in Product Management/ Laboratory position where I’m able to help drive revenue and define product lines by utilizing my knowledge of laboratory equipment and product management 

Work History

Work History
Jun 2012 - Aug 2014

Sale Management/Shift Manager

Nails Now
  • Managed other employees and adhered to safety standards while in fast-paced and stressful environment
  • Established safety and sanitation standard operating procedures and exceeded state’s requirements
  • Managed expectations, satisfaction and resolved conflicts
  • Managed employee scheduling, scheduling conflicts and payrolls 
Jun 2009 - Aug 2011

Sale Management/ Shift Manager

Nails Studio
  • Managed employees , adhered to safety standards while in fast-paced and stressful environment
  • Established safety and sanitation standard operating procedures and exceeded state’s requirements
  • Managed expectations, satisfaction and resolved conflicts
  • Managed employee scheduling and scheduling conflicts

Education

Education
Aug 2011 - May 2012

Associate in Health Science

College of DuPage
Aug 2012 - May 2015

Bachelor in Health & Science

Benedictine University

Skills

Skills

Laboratory Assistant

Anatomy & Physiology- August 2013-May 2014            

         Physical & health hazards of chemicals within the lab

         Responsible for lab safety & hygiene policies

         Determine the appropriate levels of PPE & equipment for each lab

         Report all accidents and potential exposures immediately to supervisor 

Supervisory Skills

  • Supervising opening and closing procedures adhering to salon standards
  • Supervised over 20 new technicians within the past ten years
  • Trained new sales associates and technicians
  • Managed employees, their work schedules and customer conflicts

Marketing

  • Assist customer service by answering questions and performed management duties
  • Create advertisements for new arrival  products, services and promotion to increase sales monthly
  • Schedule advertising; targeting local communities, churches for future events
  • Followed up with existing customers in order to facilitate salon’s level of customer services and client satisfaction
  • Contacted 10-15 existing customer,  potential clients daily via phone to create awareness of salon new services and satisfaction surveys
  • Attended and participate in monthly sales at local conventions addressing such topics as new products, sale management, improving salon quality

 

References

References

Available Upon Request