Kristy is a high energy, hands on Senior Customer Relations and Operations Executive with over 12 years of award winning B2B and B2C expertise in on-site and outsourced contact center design, customer care and revenue development. She is known for delivering strong and sustainable call quality, service levels, revenue gains, customer loyalty and employee retention. Kristy is often looked to for her expertise in interviewing and hiring new talent, process improvement design and training on customer service skills and philosophy.
Kristy has launched three new contact centers from the ground up - everything from staffing to technology and furniture. She most recently spent six years with CARFAX Vehicle History Service, where she was responsible for the turn around of two different struggling projects; the inbound - outbound dealer service team and the data acquisition sales team.