Download PDF


My name is Kristyna Polakova, I am 26 years old and I have completed my degree in the programme of Social Work and Humanitarian Assistance in the Czech Republic. Since 2014 I have been living and working for different NGOs throughout various countries in the Central America and Latin America.

Currently I am working as Client Service Manager for Maximo Nivel  language institute of Peru, city of Cuzco.

 I can honestly say that all the experience, gained by my work with different vulnerable groups in the field of social work, development and humanitarian assistance, has helped me to learn a great amount about understanding, fellowship and respect for humanity in our nowadays, globalised world. 

Work experience

May 2018January 2019

Field Manager and Client Service Manager

Maximo Nivel Language Institute of Peru

As a Field Manager  I focused on improving international programs business and ensure excellent program management. I worked closely with international clients providing in-country support, project organization, class scheduling, housing, travel, and responding to any other needs that clients have. Simultaneously, I managed a number of projects (15-22) and a number of volunteers (10-75) while they were taking part of our service learner experience in Peru.

As a Client Service Manager I worked closely with international learners, clients, and volunteers providing in-country support, sales, client service, class scheduling, housing, travel, and responding to any other needs that clients had.

Nov 2016Apr 2018

Field Coordinator

Habitat for Humanity Guatemala

In charge of logistics, international volunteers coordination, translation and advocacy. Logistic work in the field of both international and local transportation, work on the construction sites and scheduling various visits for our international Habitat volunteers.

May 2016Sept 2016

Teacher's assistant

Ecovillananda, Mexico

Supporting the preschool through daily work with children, creation of school materials, and workshops with the community. 

Nov 2015Apr 2016

Programme manager

Rancho Esperanza, Nicaragua

Responsible for running the Kids Club for local children and youth as a part of everyday after-school programme, volunteering management, and helping out with community-based tourism projects in Jiquilillo, Nicaragua.

Aug 2015Nov 2015

Administrator of migrant and refugee newcomers 

La 72, hogar para los y las personas migrantes, Mexico

Volunteer in the infirmary and administrator of migrant and refugee newcomers at a migrant shelter in Tenosique, Tabasco, Mexico.

Feb 2014Jul 2014

English teacher in the United Mexican States (Calakmul Biosphere Reserve)

United Vision , Pronatura Peninsula de Yucatán

As part of my university studies I went through an international practice where I have had an opportunity to teach English language in various municipalities, create free-time activities for local children and help assessing tourism projects in the communities and its contribution to local residents. I learned a lot from working with specific target groups, such as children, women and the indigenous Mayan people in general. 

Apr 2013Apr 2013

Practical training in the Association for integration and migration

SIMI - Association for integration and migration 

Social work with migrants including legal and social counselling, assistance in difficult personal situations and influencing the public and advocacy.

Mar 2013Mar 2013

Practical training in the University Hospital, geriatric ward

the University Hospital Olomouc

Social work with senior citizens, assistance with hygiene, rehabilitation, nursing and daily activities.


Sep 2012Jun 2015

Bachelor digree in Social work and humanitarian assistance

Palacky University Olomouc, Sts Cyril and Methodius Faculty of Theology, Czech Republic
  • Theories and methods of social work

  • Social policy

  • English language

  • International social work and humanitarian assistance

Sep 2012Jun 2015

Certified specialist (DiS.) in Social work and humanitarian assistance

CARITAS – College of Social Work Olomouc , Czech Republic
  • Theories and methods of social work

  • Social policy

  • English language

  • International social work and humanitarian assistance

Nov 2014Mar 2015

Certificate in Spanish, Diploma de Español como Lengua Extranjera DELE

Instituto Cervantes, Ministerio de Educación, Cultura y Deporte de España

The Diplomas DELE are official qualifications certifying the degree of competence and mastery of Spanish, granted by Instituto Cervantes on behalf of the Ministry of Education, Culture and Sport of Spain. 

Oct 2013Oct 2013

Security training for humanitarian volunteers and workers

Salanga organisation, Czech republic
Sep 2013Sep 2013

Summer school of Development Co-operation

Palacky University in Olomouc, Czech Republic, Department of Development studies
Mar 2010Jun 2010

First Certificate in English, FCE

British Council Czech Republic

Cambridge English: First, also known as First Certificate in English, is an upper-intermediate level qualification.


Responsibility and Independence

I am able to meeting my deadlines without troubles as well as work without direct supervision. Ability to work enthusiastically in both languages of Spanish and English.

Positive, flexible and creative personality.

Experience and Understanding

Ability to work independently as well as a member of a team, able to balance various needs of different members.

Good interpersonal skills and cultural sensitivity gained through my experience working with vulnerable groups in the countries of the Global South. Experience in alternative education, social work and counselling, or community development.

Organisational and manager skills

Good organizational skills gained during various internships, volunteer management and participation in public events.

Thanks to experience living and working in a setting of Central America, I have also gained the ability of rapid adaptation, flexibility, responsibility and autonomy.

Language & Communication

Excellent communication skills with a variety of target groups, in both English and Spanish language.

Good presentation skills gained through lectures and presentation for the public. A great communicator through in-person and online communication.