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Work experience

Jun 2013Present

Customer Service Representative, Veterinary

Raleigh, NC Motivated health care customer service representative, veterinary receptionist and kennel manger. Recognized loyal and dedicated manager with an excellent work record. Welcome clients and pets to the hospital, weighing the pet, load exam rooms, confirm contact information and complete required documentation. Review past due vaccines obtaining authorization for treatment. Assist clients by providing necessary instructions, invoices, dispensing prescriptions and scheduling future appointments using Avimark for wellness exams, vaccinations and boarding with the ability to answer and direct calls using multiple lines. Maintain accurate balances and settle credit card machine for deposits while utilize proper opening and closing procedures. Maintain keys to hospital providing complete confidentiality. Ensure the comfort of the pets by exercising, feeding, and bathing to include the internal expression of anal glands, trim nails and clean ears. Follow a treatment plan that includes injections and oral medications. Follow up with clients regarding the care of hospitalized or sick pets. Hold and restrain pets during exams, treatments and vaccines.
Jun 2003Present

Independent Contractor

Pet Care Provider
Independent Contractor-6/20013, ARK ANGELS PET CARE, Raleigh, NC Ensure all pet receive lots of love, proper nutrition and a treatment plan including medications and injections as needed. Schedule appointments for multiple clients and follow up with new client interviews. Complete and maintain client contracts and keys to homes providing complete confidentiality. Evaluate possible problems concerning health and social wellbeing of the pets. Offer a sense of security to aggressive dogs and other pets experiencing separation anxiety.
Oct 1997Jun 2003

Payroll Support/data Entry

Pet Care Provider
Payroll Support/Data Entry
Oct 1996Oct 1997

Payroll Support/data Entry

Hendersonville, NC Performed and maintained accurate medical records. Administered payroll for hospital staff using in-house payroll system. Processed hospital admissions and discharges. Greeted clients and visitors to the hospital while answering and directing incoming calls. Maintained computer based patient information and employee files. Payroll Support/Data Entry
Aug 1994Oct 1996


Fort Myers, FL Processed payroll using in-house payroll system. Answered and directed incoming calls. Maintained computer based employee records. SKILLS Microsoft office Microsoft Word Microsoft Office Accounting Avimark Veterinary software Outlook Windows XP, Windows 8 Google Chrome and I.E. Exceptional listener and communicator who effectively conveys information verbally and in writing. Ability to effectively prioritize and juggle multiple concurrent projects. Proven relationship-builder with unsurpassed interpersonal skills. Confident, hard-working employee who is dependable and committed to excellence and success. Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.




Hodges University