Customer Service Representative, Veterinary
LEESVILLE ANIMAL HOSPITAL
Raleigh, NC Motivated health care customer service representative, veterinary receptionist and kennel manger. Recognized loyal and dedicated manager with an excellent work record. Welcome clients and pets to the hospital, weighing the pet, load exam rooms, confirm contact information and complete required documentation. Review past due vaccines obtaining authorization for treatment. Assist clients by providing necessary instructions, invoices, dispensing prescriptions and scheduling future appointments using Avimark for wellness exams, vaccinations and boarding with the ability to answer and direct calls using multiple lines. Maintain accurate balances and settle credit card machine for deposits while utilize proper opening and closing procedures. Maintain keys to hospital providing complete confidentiality. Ensure the comfort of the pets by exercising, feeding, and bathing to include the internal expression of anal glands, trim nails and clean ears. Follow a treatment plan that includes injections and oral medications. Follow up with clients regarding the care of hospitalized or sick pets. Hold and restrain pets during exams, treatments and vaccines.