A skilled leader with 15 years of extensive communications, training and business management experience, including vast knowledge of media and financial industries with a broad range of skills and capabilities in business development.
Strong background in communication strategy, training solutions and project implementation. Expert in developing and implementing innovative communication solutions defined by business needs and executed with skilled project management.
·Designed and developed training programs which resulted in significant improvements in learning processes, productivity, quality, and customer satisfaction while reducing costs, lowering turnover, and maintaining a positive work environment. Dynamic leader, strategic thinker and decision-maker.
·Developed and implemented a patient networking, support and referral group, growing revenue and patient satisfaction for the doctors and owners of a major surgical group. Developed website content, patient communications and facilitated monthly support group meetings/information seminars.
·Led design and communication roadmap for a major medical system; including training and content development aimed at reducing learning curve and business interruption during a major hardware and software implementation.Documented over $1 million in revenue and cost savings attributable to quality training delivery.
·Created and managed delivery of a technology-training program supporting a one billion+ dollar technology rollout to a nationwide network of branch offices, training over 25,000 employees for a top 5 financial services company.