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Summary

Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer relationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team members on improving efficiencies. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Self-motivated, punctual and reliable, and passionate about building lasting business partnerships and consistently exceeding expectations. Bilingual in Spanish and English. Expertise in retail, hospitality/hotel and restaurant operations.

  

Qualifications

  • Customer Service                  
  • Sales & Marketing Strategies
  • Conflict/Complaint Resolution    
  • Front-End Operations
  • Team Development & Training   
  • Sales & Margin Improvement
  • Retail Operations Management                                    
  • Merchandising & Warehouse Operations
  • Cost-Reduction Strategies
  • Customer Focused Leadership

Work experience

Sep 2014Present

Customer Service Specialist

Campus Bookstore
  • Deliver superior student and faculty customer service, assisting in locating texts and other reading materials.
  • Process cash and credit transactions through the cash register, ensuring accuracy in accounting of monies.
  • Organize and merchandise store, allowing items to be easily located and ensuring store is aesthetically appealing.
  • Address student questions on books needed for classes and provide information on store policies.
Oct 2012Sep 2014

Customer Service Associate

Hardware Store
  • Provided knowledge on tools, cleaning supplies, paint, electrical, plumbing, garden and general hardware.
  • Reordered products and ensured the availability of store inventory.
  • Merchandised and marketed products; updated pricing and kept shelves fully cleaned and neatly organized.
  • Assisted customers with locating their purchases and placed special orders.
  • Answered phone calls and cashiered the front register and stocked and shrink wrapped pallets and shelves.
  • Ensured store cleanliness, made store deliveries and built up displays and end caps.
Oct 2010Oct 2012

Sales Clerk

Marketing Firm
  • Coordinated sales promotion activities and sold $7K to $10K per month in store merchandise.
  • Performed shipping and receiving of merchandise and maintained inventory through ordering stock.
  • Provided superior customer service to increase customer retention.
  • Checked out customers using the cash register.

Education

2013Present

General Education

University of Anywhere

In Progress, 3.6 GPA