Download PDF

Kristína Szabariová

  • Košice Slovakia
  • +421 911 339 007

Service Chain Operation Manager


“Choose a job you love, and you will never have to work a day in your life.” 
~ Confucius

Work History

June 2015Present

Service Chain Operation Manager

T-Systems Slovakia s.r.o.
  • responsible for service chain of a specific business service
  • ensure quality of provided services and provides operational support
  • responsible for monitoring, managing and improving efficiency of provided services
  • daily contact with the customer though teleconferences
  • involved in the escalations and critical incidents threatening the service delivery
November 2014June 2015

Operation Manager for SAP

T-Systems Slovakia s.r.o.
  • responsible for delivery of IT services to the international customers
  • technical planning and coordination of customer projects and requests
  • coordination of resources to achieve the deadlines
  • involved in the escalations and critical incidents threatening the service delivery
  • adherence to client specific processes and agreements

Cross mount elimination project (August 2014 - October 2015)

  • steering of SAP related project
  • technical coordination of operation managers
April 2014November 2014

Network Firewall Administrator

T-Systems Slovakia s.r.o.
  • understanding of network topology and architecture WAN, LAN and VLAN
  • managing of Checkpoint, Juniper and Fortigate firewalls  
  • experience with Genua Firewalls administration of SSH plex, DNS and NetScaler
  • knowledge and administration of Cisco routers and switches
July 2012March 2014

Linux System Administrator

T-Systems Slovakia s.r.o.
  • installation, deployment, testing, implementation, troubleshooting of complex hardware/software solutions LINUX based technology knowledge of/LINUX Systems, Red Hat Enterprise Linux and SUSE Linux Enterprise Server
  • administration of virtual machines - VMware technologies and Oracle OVM
  • upgrading and patching OS according to HW/SW road map
  • scripting and programming necessary for daily work, automating tasks

X-Automation project (March 2013 - Jun 2013)

  • design and presentation of cases in Aris tool
  • part of a virtual X-Automation team


Private Tutoring Services
  • tutoring, teaching and conversations both in Russian and English language
  • teaching Slovak for Foreigners in English



Faculty of Science and Information Technology

University of P. J. Safarik

Specialized school for Information Technologies

Grammar school

J.A. Komensky Slovak-English bilingual school

High school

Skills and competences

Computer skills
  • experience with MS Office - Word, Excel, PowerPoint,Outlook
  • administration of UNIX and Windows operating systems
  • basics of programming in java, C, C++, delphi and HTML
  • basics of graphic design
Language skills
  • Slovak language | native speaker
  • English language | advanced
  • German language | pre-intermediate
  • Russian language | pre-intermediate
Personal skills
  • responsible, empathic, ambitious and optimistic
  • result oriented, efficient and flexible
  • active attitude to duties, customer-oriented
Communication skills
  • effective communication and conflict resolution (win-win problem solving)
  • proactive sharing of new information
  • precise, clear and respectful communication
Organizational skills
  • quick adaptability to new situation
  • ability to prioritize and solve problems objectively
  • analytical thinking
Other skills
  • Driving license | A B 

Certifications and courses


Technical certifications and courses

  • GL120 Linux Fundamentals
  • EX200 Red Hat Certified System Administrator RHCSA
  • RH242 Linux Troubleshooting Techniques and Tools
  • RH254 Red Hat System Administration III
  • EX300 Red Hat Certified Engineer RHCE
  • Cisco Certified Entry Networking Technician CCENT
  • Cisco Certified Network Associate CCNA
  • Juniper NetScreen Administration
  • C Programming Language Certified Associate CLA
  • Administration of SAP NetWeaver SAPTEC
  • BC400 ABAP Workbench
  • BC401 ABAP Objects
  • BC405 Programming ABAP Reports

Business, management and process oriented certifications and courses

  • CRM Customer relationship management and pro customer orientation I, II
  • Stress management
  • Techniques for Effective objections handling 
  • Intercultural communication
  • Time management
  • ITIL Incident, Problem, Change and Delivery order management
  • Project management
  • Risk and crisis management
  • Kepner Tregoe Resolve Training
  • Sales, Marketing and Business Development training
  • Negotiation skills
  • Conflict management basics

Language certifications and courses

  • State English Language Certificate on C1-C2 level according to CEFR
  • German Language Certificate on B1 level according to CEFR
  • Russian Language Certificate on B1 level according to CEFR