Marketing andTechnical Writing
· Reporting to the CEO & CIO;
· Integrate, test and demonstrate usage of all new software releases.
· Implement Microsoft server upgrades and apply patches and hotfixes.
· Support internal company network and infrastructure.
· Provide technical support to 2500 customer base from Fortune 50 to small business in 50 plus countries.
· Write all technical documentation for 15 very different enhancement and security software products for each Microsoft Exchange platform including custom development specifications.
· Ongoing project management of dynamic priorities and timelines for multiple developments.
· Create marketing material such as flyers, tradeshow banners, and website content.
· Create and produced all Flash video software demonstrations for the website.
· Manage all SMB software sales and collection of support renewals, updating Salesforce CRM.