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Detail-oriented IT professional with experience as a software support specialist and systems/network technician. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex software issues in easy-to-understand terms. Possessing both strong analytical and customer relationship skills.

Work experience

Oct 2007Present

Marketing andTechnical Writing

Messageware Incorporated

·        Reporting to the CEO & CIO;

·        Integrate, test and demonstrate usage of all new software releases.

·        Implement Microsoft server upgrades and apply patches and hotfixes.

·        Support internal company network and infrastructure.

·        Provide technical support to 2500 customer base from Fortune 50 to small business in 50 plus countries.

·        Write all technical documentation for 15 very different enhancement and security software products for each Microsoft Exchange platform including custom development specifications.

·        Ongoing project management of dynamic priorities and timelines for multiple developments.

·        Create marketing material such as flyers, tradeshow banners, and website content. 

·        Create and produced all Flash video software demonstrations for the website.

·        Manage all SMB software sales and collection of support renewals, updating Salesforce CRM.

Jul 2007Oct 2007

Customer Service

GE Canada

·Extensive 6 week training to provide first line support for employees with internal programs unique to each department.

·Able to professionally and delicately assist many of the special requests and personalities of a large employee base.

·Provided and effectively communicated helpdesk services to clients of varied qualifications and needs.

·Maintained records, updates and feedback to management on a weekly basis

Apr 2003Nov 2006

Jr Sous Chef

Rattlesnake Point Golf Course

·Head Cook for early morning to afternoon full time on 7 day schedule.

·Lead person on assisting with the hiring, introduction to facilities, payroll and schedules training of apprenticesguidelines.

·Created seasonal menus, incorporating daily specials into dining room menus.

 ·        Successfully ordered all food products on an ongoing and timely basis to best ensure the   

      appropriate quantities while meeting quality standards.