Kristine Jeane Dy

  • Cebu City, Philippines

Social Media Manager, Virtual Assistant

Summary

Dedicated virtual assistant with experience in customer service and social media management for small to medium-sized businesses.

Work History

Work History
Feb 2014 - Present

Social Media Manager

KD & Co. Virtual Biz Solutions

As a social media manager, I am responsible for the day-to-day management of  our clients' social media accounts. I schedule social media posts, engage in conversations, and build our community.

May 2013 - Present

Medical Technologist

Cebu Doctors' University Hospital

As a medical technologist, I analyze samples of blood, tissue and body fluids to determine chemical content, cell count, drug levels or blood type; and also search for specific microorganisms like bacteria or parasites.

Jun 2014 - Oct 2014

Medical Technology Clinical Instructor (Department of Microbiology)

Velez college

I worked as a Faculty in the Department of Microbiology. I deliver lectures about topics on Microbiology and at the same time assist in laboratory work as a Clinical Instructor.

Aug 2011 - Dec 2012

Customer Service Representative

Stream Global Services

As a customer service representative, I answer customer's inquiries by clarifying desired information; researching, locating, and providing information. Additionally, I am also tasked to resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems, and fulfill requests by clarifying desired information; completing transactions; forwarding requests.

Education

Education
Jun 2008 - May 2012

Bachelor of Science in Medical Technology

Velez College

Medical Technology is a paramedical field for which the student prepares in chemistry, microbiology, hematology and related disciplines.

Certifications

Certifications
Jun 2014 - Jun 2017

American Society for Clinical Pathology (ASCP)

ASCP Board of Registry

The ASCP Board of Certification is an administratively independent certification agency that prepares relevant standards and develops procedures that will assure the competence of non-physician medical laboratory personnel. It certifies those individuals who have met the academic and clinical prerequisites and who achieve acceptable performance levels on examinations.

Skills

Skills

microsoft office

telemarketing

customer service

using sprout social

writing english

Speaking english

Typing Speed

Social media management

Working at a fast pace

Gathering information