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Kristine Krasimirova Mihaylova                                                   

OBJECTIVE

Seeking challenging work whereby I could utilize, perform, and accomplish and where I can enhance my knowledge and contribute to the growth of the organization with my skills and experience.


Education

20142018

Marketing Communications

International Business School, Botevgrad, Bulgaria

Bachelor's degree, EQF 6 level 

20102012

Business Administration and Management

University of National and World Economy, Sofia, Bulgaria

Associate's degree, EQF 5 level

20082012

Mathematics and Computer Science 

High school 127 "Ivan N. Denkoglu", Sofia, Bulgaria

High School Diploma, EQF 4 level

Work experience

10.2014Present

Head Bartender

“NAS Sport Complex”, Dubai , United Arab Emirates
  • Competent at checking identification of customers to verify age requirements.
  • Skilled in cleaning glasses, utensils, and bar equipment.
  • Documented success in mixing, garnishing and serving drinks in keeping with employer’s specifications.
  • Proven ability to assess, anticipate and meet multiple guests’ requirements at high quality standards.
  • Hands-on experience in keeping the bar stocked and sanitized while always providing welcoming and caring service.
  • Able to adhere state and company standards for serving beverages.
  • Known for providing true hospitality and guest services.
  • Demonstrated ability to help guests in choosing menu items, taking orders and making guests feel taken care of throughout their visit.
  • Special talent for adapting to different personalities of guests and co-workers without losing attention.
  • Adept at balancing cash receipts, generating bills and collecting money for food/drinks served.
    Computer: POS System, Internet, Email.
12.201310.2014

Bartender

“Meydan Hotels & Hospitality”, Dubai , United Arab Emirates
  • Competent at checking identification of customers to verify age requirements.
  • Skilled in cleaning glasses, utensils, and bar equipment.
  • Documented success in mixing, garnishing and serving drinks in keeping with employer’s specifications.
  • Proven ability to assess, anticipate and meet multiple guests’ requirements at high quality standards. Hands-on experience in keeping the bar stocked and sanitized while always providing welcoming and caring service.
  • Able to adhere state and company standards for serving beverages.
  • Known for providing true hospitality and guest services.
  • Demonstrated ability to help guests in choosing menu items, taking orders and making guests feel taken care of throughout their visit.
  • Special talent for adapting to different personalities of guests and co-workers without losing attention.
  • Adept at balancing cash receipts, generating bills and collecting money for food/drinks served.
    Computer: POS System, Internet, Email.
10.201206.2013

Casino Dealer

“Casino Technology” ltd, Sofia, Bulgaria
  • Greet Guests upon arrival.
  • Escort VIPs arrival.
  • Reviews the arrivals daily and assists in preparing and distributing welcome amenities
  • Attends promptly to customers 'inquiries and assists them with their needs.
  • Promotes all the facilities of the casino.
  • Plan and coordinate the provision of friendly, efficient services to guests.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Coordinate and supervise all activities for guests.
  • Reset slot machines after payoffs.
  • Assist in any other duties when required by the Casino Manager.
  • Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Provide feedback from Guests to Casino Manager for action.
05.201210.2012

Bar Supervisor

„Bavari“ ltd , Sofia, Bulgaria
  • Report to workstation at scheduled times, so maintaining desired operation efficiency.
  • Complete in a timely manner all tasks as directed by the Food and Beverage Manager & Assistant Food & Beverage Manager.
  • Complete all work-related tasks and duties required to successfully execute banquet operations.
  • Work in a safe and efficient manner especially during service times, so as to achieve consistently high service quality in a productive and cost effective environment.
  • Comply with all operations manuals, opening and closing procedures, daily work sheets, restaurant procedures, cleaning schedules and all other duties required to successfully execute daily routines in an efficient restaurant.
  • Assist as required with receiving deliveries and thoroughly checking invoices for product quality, quantity and price.
  • Maintain efficient stock controlling methods for all banquet-related products, specifically .towards maintaining shelf life (especially with perishable items), stock rotating to avoid wastage and spoilage.
  • Communicate professionally and directly with the Executive Chef, Food and Beverage Manager and food & beverage team on all food service issues.
  • Conduct yourself in a professional manner at all times and represent yourself, food and beverage team, club and ClubLink in the highest degree.

Skills

9
Problem Solving and Decisions Making.
8
Good interpersonal skill and great team player.
10
Strong communication skills with a confident and articulate telephone manner.
9
Able to work under pressure.
9
Good command of written and spoken English.
8
Competent with Microsoft Office, Microsoft Outlook, Word and Excel programs.