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KRISTINA TALALAIEVSKA

CUSTOMER EXPERIENCE and THEATER SHOW OPERATION AT DUBAI OPERA, EMAAR, DUBAI, UAE

Education

Sep 2008 Oct 2011

Master's degree (WES Credential Evaluation)

KYIV NATIONAL ECONOMIC UNIVERSITY, KYIV, UKRAINE

Legal Regulation of Economics

Sep 2002Jun 2007

Master's degree ( WES Credential Evaluation)

KYIV NATIONAL LINGUISTIC UNIVERSITY, KYIV, UKRAINE

Translation and Interpretation of English Language

Work History

July 2016present

Customer Experience and Theater Show Operation at Dubai Opera (Pre-opening team member )

Dubai Opera, Dubai, UAE
  • Coordinate Front of the House and customer service satisfaction. 

  • Conduct trainings for staff coming on board. 

  • Assist with VVIP during tours,  performances and events.

  • Handling events: Arab Reading Challenge, IFFCO, The Hamdan Bin Mohammed Bin Rashid Al Maktoum International Photography Awards (HIPA) etc.) 

  • Prepare all documents related to FOH activities. 

  • Assist Customer Experience Director and FOH Manager in daily activities. 

  • Handle operation between Stage Manager, Front of the House and performing companies during  over 100 different shows (Teatro Verdi Trieste, Hussein Jasmi, Impossible, Sara Baras, Les Miserables, CATS, LULUFAN (Arabic concerts, West Side Story, Welsh National Opera, etc. ) 

  • Comply and ensure others comply with the theatre’s Health and Safety and other policies during show operation.

May 2015July 2016

Executive Administrative Assistant and F&B Coordinator   

Gloria Hotels(Dubai, UAE)
  • Resolve administrative tasks,  preparation of reports, analyzing data, and identifying solutions. 

  • Prepare PowerPoint presentation and sales displays for the meeting venues of the hotel. 

  • Contact customers and promote hotel F&B facilities.

  • Develop and negotiate proposals for the venues. 

  • Follow up the payment for the events.

  • Coordinate all documentations for certification of the hotel by the social project  "Green Globe".
  • Oversee and keep track of market activity and market environment in term of MRs and outside catering prices.

  • Prepare forecast report based on P&L figures and develop sales goals.

  • Coordinate with Marketing department all promotions, production of flyers, vouchers and brochures.

  • Track for weekly promotions in outlets of the hotel.

  • Payroll.

  • Prepare forecast report based on P&L figures and develop sales goals.

  • Prepare memos, minutes, letters and other documents, using word processing, spread sheet, database, and/or presentation software.

  •  Coordinate process of hiring, training staff.

Apr 2014  May 2015

Front Office Executive

Sofitel Dubai Downtown, Accor Group (Dubai, UAE)
  • Supervise and coordinate work on Concierge desk.
  • Prepare all reports, using all the system equipment to arrange all service according guest requests (including hotel bookings, airlines reservation, transportation, restaurant reservations, rent a car). 
  •  Develop partnership with  suppliers.
  • Coordinate work of departments to solve guest issues. 
Jun 2010  Feb 2012

Marketing Coordinator and Executive Assistant of Director

"Hospitalier Group" and "Mandrivnyk DMC" (Kiev, Ukraine)
  • Handle incoming  correspondence.
  •  Set track system for marketing activities.
  • Monitor price policy in the hotel industry and prepare marketing reviews.
  • Keep track of competitor activities.
  • Support all in-house marketing team by coordinating content.