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KRISTINA TALALAIEVSKA

CUSTOMER EXPERIENCE and THEATER SHOW OPERATION AT DUBAI OPERA, EMAAR, DUBAI, UAE

Education

Sep 2008 Oct 2011

Master's degree (WES Credential Evaluation)

KYIV NATIONAL ECONOMIC UNIVERSITY, KYIV, UKRAINE

Legal Regulation of Economics

Sep 2002Jun 2007

Master's degree ( WES Credential Evaluation)

KYIV NATIONAL LINGUISTIC UNIVERSITY, KYIV, UKRAINE

Translation and Interpretation of Arabic and English Languages

Work History

July 2016present

Customer Experience Dubai Opera (Pre-opening team member)

Dubai Opera, Dubai, UAE
  • Plan and handle the VVIP arrivals (Sheikh Mohammed Bin Rashid and his family, Her Excellency The Rt Hon Dame Patsy Reddy, Maryna Poroshenko and etc)   during visiting  and events at Dubai Opera, follow up  all protocol requirements (including Dubai Police) and Health and Safety policies. 
  • Cooperate and follow up  with Dubai Police and the Protocol  H&S requirements during visits VIP persons Dubai Opera tour/ show.
  • Coordinate ticketing system (Direct, group and priority bookings, coordinate, follow up and collect payment).

  • Coordinate Dubai Opera tours booking (individual and group bookings).

  • Follow up customer experience  satisfaction via social media (Trip advisor, Facebook, Twitter).

  • Conduct trainings for staff coming on board.

  • Manage operation during large public events (2000 pax): Arab Reading Challenge (2016/2017), IFFCO, The Hamdan Bin Mohammed Bin Rashid Al Maktoum International Photography Awards (HIPA) Dubai Font etc)

  • Prepare all documents related to FOH activities, running orders, assist Customer Experience Director and Front of the House Manager in daily activities: preparing meetings minutes, PowerPoint presentations, Excel reports, handling correspondence.

  • Handle and  coordinate operation between Dubai Opera staff and international performing companies for over 300 different shows (Teatro Verdi Trieste, Teatro di San Carlo, Hussein Jasmi, Impossible, Sara Baras, Les Miserables, CATS, LULUFAN (Arabic concerts, West Side Story, Welsh National Opera, Jersey Boys,  The Chamber Orchestra of Europe, Blue Man Group etc. )

  • Comply and ensure others comply with the theatre’s Health and Safety and other policies during show operation.

May 2015July 2016

Executive Administrative Assistant and F&B Coordinator

Gloria Hotels(Dubai, UAE)
  • Resolve administrative tasks,  preparation of reports, analyzing data, and identifying solutions. 

  • Prepare PowerPoint presentation and sales displays for the meeting venues of the hotel. 

  • Contact customers and promote hotel F&B facilities.

  • Develop and negotiate proposals for the venues. 

  • Follow up the payment for the events.

  • Coordinate all documentations for certification of the hotel by the social project  "Green Globe".
  • Oversee and keep track of market activity and market environment in term of MRs and outside catering prices.
  • Prepare forecast report based on P&L figures and develop sales goals.
  • Coordinate with Marketing department all promotions, production of flyers, vouchers and brochures.
  • Track for weekly promotions in outlets of the hotel.
  • Payroll.
  • Prepare forecast report based on P&L figures and develop sales goals.
  • Prepare memos, minutes, letters and other documents, using word processing, spread sheet, database, and/or presentation software.
  •  Coordinate process of hiring, training staff.
Apr 2014  May 2015

Front Office Executive

Sofitel Dubai Downtown, Accor Sofitel Dubai Downtown, Accor Group (Dubai, UAE)roup (Dubai, UAE)
  • Supervise and coordinate work on Concierge desk.
  • Prepare all reports, using all the system equipment to arrange all service according guest requests (including hotel bookings, airlines reservation, transportation, restaurant reservations, rent a car). 
  •  Develop partnership with  suppliers.
  • Coordinate work of departments to solve guest issues. 
Dec 2012 Mar 2014

Communications Executive

Intercontinental Kiev (IHG Group)                                  
  • Coordinate work of business center and Club Lounge as a part of Front office.

  • Assist and handling VIP guest requests.

  •  Screen all calls, provide a rapid respond to all guest requests.

  • Handle effective communication between departments, including coordination work of departments to solve guest complains.

Jun 2010  Feb 2012

Marketing Coordinator and Executive Assistant of Director

"Hospitalier Group" and "Mandrivnyk DMC" (Kiev, Ukraine)
  • Handle incoming  correspondence.
  •  Set track system for marketing activities.
  • Monitor price policy in the hotel industry and prepare marketing reviews.
  • Keep track of competitor activities.
  • Support all in-house marketing team by coordinating content.