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Kristina Talalaievska

Administrative assistant

Education

Sep 2008 Oct 2011

Master's degree (WES Credential Evaluation)

KYIV NATIONAL ECONOMIC UNIVERSITY, KYIV, UKRAINE

Legal Regulation of Economics

Sep 2002Jun 2007

Master's degree ( WES Credential Evaluation)

KYIV NATIONAL LINGUISTIC UNIVERSITY, KYIV, UKRAINE

Translation and Interpretation of English Language

Work History

May 2015Present

 Administrative Assistant and F&B Coordinator  

Gloria Hotels(Dubai, UAE)


  • Resolve administrative tasks  by preparation of reports, analyzing data, and identifying solutions.
  •  Payroll.
  • Handle all documentation related to the social  hotel projects like Green Globe and online system to lower  energy consumption and reduce costs.
  •  Screen phone calls,  incoming e-mails and  messages.
  •  Prepare memos, minutes, letters and other documents, using word processing, spread sheet, database, and/or presentation software.
  •  Attend meetings in order to record minutes, transcribe, and distribute minutes of meetings.
  • Active diary management on a daily basis.
  •  Receive and present all official request forms; forward them to the concerned stakeholder for processing .
  •  Coordinate process of hiring, training staff.
  • Prepare departmental employee development plan based on identified needs and oversee the job training of new and existing employees.
Apr 2014May 2015

Front Office Agent

Sofitel Dubai Downtown, Accor Group (Dubai, UAE)
  • Supervise  and coordinate work on Concierge desk.
  •  Prepare all reports, using all the system equipment to arrange all service according guest requests (including hotel bookings, airlines reservation, transportation, restaurant reservations,  rent a car).
  • Assist partnerships and contacts with service suppliers.
  •  Coordinate work of departments to solve guest issues.
Dec 2012Mar 2014

Expert of Communication and Business Centres

Intercontinental Kiev (IHG Group)
  •   Coordinate work of business centre and Club Lounge as a part of front office.
  • Assist and handling VIP guest requests.
  • Screen  all calls, provide a rapid respond to all guest requests.
  • Handle  effective communication between departments, including coordination work of departments to solve guest complains.