* Microsoft Office & Adobe (Excel, Word ,PowerPoint, Adobe Reader, and Acrobat)
*OPERA PMS * MICROS * Outlook Express. * OASYS Hotel PMS * FBM F&B Materials System
* Hotel Optimizer (Green Globe)
* Excellent interpersonal and relationship management. * Clear communicator with good interpersonal skills. * An active listener with the ability to focus on customer requirements. * Willingness to implement new initiatives. * Excellent team player, out of the box thinker, and ability to work under pressure.
*Excellent organizational, managerial and planning skills.
* Russian (Native) * Ukrainian (Native) * English (Fluent)
* IHG Professional Trainings, Kiev, Ukraine (Sales Training)
* Sofitel Professional Trainings by Accor Academy, Dubai, UAE
* Handling complains by Accor Academy
* Fire Safety by Dubai Police Academy, Dubai UAE
* Food Safety -Level 2 by Sealed Air Dubai, Dubai, UAE
* Train the Trainers by Gloria Hotel and Apartments, Dubai UAE
* Green Globe Training, Dubai UAE
yoga, phycology, fitness trainings
* Participation in Green Globe
* Hotel donation in terms of Green Globe
* Tree planting
References available upon request.
Sep 2008 Oct 2011
Master's degree (WES Credential Evaluation)
KYIV NATIONAL ECONOMIC UNIVERSITY, KYIV, UKRAINE
Legal Regulation of Economics
Sep 2002Jun 2007
Master's degree ( WES Credential Evaluation)
KYIV NATIONAL LINGUISTIC UNIVERSITY, KYIV, UKRAINE
Translation and Interpretation of English Language
Prepare all reports, using all the system equipment to arrange all service according guest requests (including hotel bookings, airlines reservation, transportation, restaurant reservations, rent a car).
Assist partnerships and contacts with service suppliers.
Coordinate work of departments to solve guest issues.