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Client Service Representative with  over 16 years experience, knowledgeable  in dealing with a vast consumer pool. With 6 years of bank working knowledge, I'm able manage a high volume customer transactions and successfully direct them to the right personnel.  Effective team leader and team members. Able to meet quotas and personal goals per quarter and achieved highest selling teller one quarter. I also worked six days a week open to close shifts when there were only two tellers in the branch that included myself, so that the branch could operate. I go above for clients and my employer to make sure their needs are met and leave with a positive outlook for the company

“A dedicated hard worker who like to get the job done on time and with precision. A strong desire to grow personally and professionally.”


Work experience

Feb 2015Present


Frosting & Sprinkles

As a business owner, I oversee all financial aspects of my business and provide great customer service.

  • Taking orders through different channels
  • Interacting with customers
  • Learning new programs to achieve maximum profitability
  • Utilizing advertising though social media and paper
  • Researching law and food and packaging prices
  • Researching competition and their prices
  • Multitasking orders and programs
Aug 2007Jun 2013

Bank Teller

Chase Bank

As a Teller on a Branch Banking team, I am the most frequent point of contact with our customers as I process and assist with their transactions face-to-face within a local Branch.

  •  Learned new program updates
  • Passed all updates and utilized them on the job
  • Give every customer an exceptional experience
  • Working with your branch team to ensure their financial transactions are completed accurately and efficiently
  • Comply with all policies, procedures and regulatory banking requirements.
  • Build relationships with customers by connecting them with team members who can help them address their financial needs.
Jan 2007Aug 2007

Customer Service

Quaker Steak & Lube
To provide total guest satisfaction & hospitality. Take food and drink orders and ensure delivery of meals is to the guest’s satisfaction. To provide WOW service and anticipate each and every Guest’s needs.

Key Responsibilities:

•Learned the POS system
•Rings orders into register system and communicates additional information to bartenders and cooks as needed.
•Follows the Steps of Service-From the Green Flag to the Checkered Flag with each and every Guest.
•Visually checks ID’s to determine Guest’s legal age. Uphold state and local liquor laws. Does not serve anyone under the age of 21.
•Ensures all food and drinks served meet our standards of quality and freshness.
•Visually observes Guests and responds to all non-verbal cues.
•Handle any Guest’s complaints in a professional manner. Follow all the steps accordingly.
•Clears, cleans and performs table/bar maintenance throughout the shift.
•Follow all food safety and general sanitation policies.
•Refill beverages whenever necessary.
•Complete all opening, running and closing side work.
•Continuously promotes teamwork.
•Performs various tasks delegated by management.
•Generates fun, and excitement through personality and positive attitude to help ensure many return visits by Guests.
Apr 2006Jan 2007

Customer Service cashier

Cici's Pizza

 By working at this establishment, you are taking on two or more responsibilities. As a efficient multi-tasker, I am able to provide great customer service and learn a new system.

Guest service duties:

  • Greeting Guest
  • Taking Guest orders
  • Completing transactions on the cash register
  • Keeping the dining room clean
  • Working as a team along side all staff members
  • Follow all general sanitation policies

 Food preparation duties:

  • Consist of making pizza's cutting fresh vegetables
  • Cutting pizza's and desserts
  • Keeping the salad bar and the Pizza buffet.
  • Follow all food safety policies.


Aug 2012Present

Bachelor of Science (B.S.), Management Information Systems

Purdue University Calumet
GPA : 3.5


Microsoft Office
Knowledgable in Word, Excel and Powerpoint
Cash handleing

Handled a cash drawer of $10,000 everyday and handle the vault as a backup person. 

Control ordering, monitoring and forecasting of cash ordering. 

Never absent or late. Trusted to handle, process and ship large cash shipments.
Great written and verbal presentation skills.Good speaking voice.