Work History

Work History
2014 - Present

Economic Support Specialist

World-Class Customer Service
Brown County Human Services-Economic Support Specialist: Provide case management to W-2 participants, assistance and employment programs Determine eligibility through interviews, documents, and investigating Enters information in computerized eligibility systems Maintain accurate, well documented case files and effectively utilize case management tools responds to emergency need situations; makes referrals for supportive services Maintain a current knowledge of federal, state regulations and local policies Investigate complaints and fraud allegations Prepare for and offer testimony in administrative(civil) and criminal hearings Regularly attends in-service training programs.
1984 - Present

Journalist

UHC Newspaper
Journalist Tutoring College Students ยง Tracking, Reports, Audits Typing Speed: WPM Word, Access, Excel Courses Event Planning & Coaching Implementing Training Guides
2011 - 2014

Management Specialist

Humana-Agency
Management Specialist: Partner with customers, intra & inter departmental associates to resolve commission inquires. Successfully ensure all entities are in adherence with Insurance Department statutes. Research escalated audits and manage/process all requests submitted by State Farm. Take ownership of researching special handling checks weekly, create adjustments and void checks. Accurately and timely process writing agent changes, business transmittal forms, tax id changes, agent of record changes, release requests, system correction requests & all escalated requests from management.
2010 - 2011

Advisor

UnitedHealth Care-Secure Messaging Health
the One-Note Training System I developed to new hires. Advisor
2007 - 2010

House Supervisor

New Community Shelter
House Supervisor: Serve as a front-line staff for residents and ensure facility security. Assist in the intake process of resident's including drug testing and breathalyzer. Build relationships with the community that are meeting at the shelter or bringing in a donation..

Education

Education
2013

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