Kristin Arbuthnot

• Certified Scrum Master
• Manage a team of Consultants who work directly with clients to train on functionality of software, integration of the software in their business, and consult on best practices related using the EMR for operational decisions.
• Oversee the Strategic Resource Team for Consulting department. The team creates training materials and provides education to clients by providing professional instructor lead training sessions as well as computer based training.
• Currently working on a new version of the software as Product Manager and Project Manager. Work collaboratively with the development, quality assurance, and product owners to ensure that the clients’ needs are being represented in the development of the product in conjunction to complying with regulations.
• Provide software demos to potential and current clients. Assist with ongoing support to the business development team in the marketing and sales efforts including onsite visits to prospects and trade shows.

• Consulted and managed all aspects of Hospice operations including performing the duties of Interim Executive Director and Director of Patient Services. Hired, trained, and mentored management. Prepared the programs for survey, as a result, the  program had no deficiencies.

Project managed and consulted for specialty projects including:

• Implementation and training of electronic medical records (EMR)-Suncoast Solutions
• Development of EMR training tools
• QAPI Program for multiple programs
• Universal Reporting for multiple programs
• Business development/expansion research projects
• Hospice specific program research and development (i.e. Palliative Care)

• Hired and developed a sales team of 5 representatives.
• Awarded top DMD nationally with % to goal stats.
• Worked in conjunction with all other senior management staff to develop the hospice program/services in the Kansas City Metro area.
• Increased census by 100% during the first year of employment with company. Served as Interim General Manager.

• Managed overall operations of two hospice program increasing the revenue of the two programs.
• Opened up a new hospice location which included the initial survey process for licensure.
• Oversight of the marketing and sales department with the intention of expanding the service area.
• Responsible for managing the clinical and business aspects of the Hospice program.
• Developed a team with the goal to increase census and provide quality care for terminally ill patients. Increased Census from a daily average of 19, to over 80 patients within one year. Built census to over 150 patients within two years.
• Trained and developed the sales and marketing team. Staff of over 70 employees including clinical, office and sales personnel.

• Responsible for the marketing of hospice services in a defined territory to physicians, skilled nursing facilities, community, hospitals, and home health agencies. Educated referral sources regarding the hospice benefit and assisted to identify patients who were eligible for services.
• Averaged 7.8 admissions/week, expected quota of 3 admissions/week.
• Ranked as one of the top 10 sales representatives for 2003.
• Number one national sales rookie for 2003.
• Rising Star Award in 2003.
• Excellence Award received in August of 2003 in recognition of accomplishments far exceeding company expectations.

RN Case Manager/RNCM

• Managed and coordinated the care of terminally ill patients with the assistance of other professional personnel including the patient’s primary care physician, hospice physician, LPN, HHA, chaplains and social workers.

• Educated the family and patient about the dying process and the hospice philosophy. Provided emotional support to the patient’s family.

Graduated Cum Laude