Summary

An ambitious and confident individual with a endless drive for quality work. Thrives in a fast-paced environment and enjoys providing excellent customer service. Has worked as a barista for eight years and still strives to hone her skills.

Work History

Work History
Jul 2015 - Present

Cafe Barista

Barnes & Noble, Inc.

Have implemented a new procedure for labeling all bake case items in order to reduce the amount of daily waste and am in charge of training seven co-workers and the cafe lead on how to apply the new system.
A participant in counting and logging cafe stock, along with the manager and cafe lead.
Have become the cafe manager's go-to when it comes to delegating tasks, implementing new procedures and brain storming challenging problems when cafe lead is not present.

Job duties include responsibilities listed below for Cafe Trainer position.

Nov 2007 - Nov 2013

Cafe Trainer

Barnes & Noble

Trained cafe staff on proper use of equipment, food handling, and drink making.
Delegated orders to team members and assisted manager in supervision of coworkers.
Maintained good relationships with customers and ensuring customer satisfaction.
Mastered drink making: created drinks by perfectly following standard recipes consistently.
Operated and maintained all equipment and machinery used in coffee shop.
Knowledge of Starbucks drink recipes and procedures.

Awarded Employee of the Month in 2009.

Note: Transferred from the Norwalk store to the Stamford store in September 2010

Education

Education
2013 - 2014

Bachelor's degree

Southern Connecticut State University

Dean's List; Member of the National Society of Collegiate Scholars

Note: Transferred from the University of Connecticut in 2013; Still in progress.

Skills

Skills

Leadership

Delegating tasks to other team members and directing work flow.

Training

Training new hires to be proficient in all job responsibilities.

Customer Service

Making sure that each customer had an all around satisfying experience (was met with a friendly greeting, was made to feel like a priority, received a quality and standard drink/food item in a timely manner).

Inventory

Counting and logging all cafe stock for reordering purposes, as well as keeping track of expired items.

Cash Register

Taking customers orders with accuracy, in a timely manner, and proficiency in handling money

Drink Making

Following recipes as well as creating consistent and accurate quality beverages.

Volunteer Work

Builders Beyond Borders

April 2007 – April 2009

In Ecuador, our team built three huts for a local church in the barrio town of Nuevos Prosperos, as well as paving a driveway for another local church and making improvements to the land. This trip taught me the universal value of hard work.


In Dominican Republic, our group dug trenches and assisted installing pipes to bring the remote community of Agua Larga, with over 100 people, running water. This experience showed me the impact that just one person can have on an entire community.