Kristen Ramos

  • Tallahassee FL
  • 850-443-1255
  • kristenlramos@yahoo.com

Summary

Seeking a part time opportunity during nights (after 5:30 pm) and weekends that will allow me to showcase my excellent customer service experience and work ethic. 

Work History

Work History
Feb 2014 - Present

CLAIMS ADMINISTRATIVE ASSISTANT

PREFERRED MANAGING AGENCY 

Assists with setting up and assigning insurance claims to the adjusting team; index documents faxed, mailed, and emailed into our mailroom and research which claims they belong to; review, print and seal up letters going out to insureds, attorneys, public adjusters, etc.; write, cut, review, and mail out checks; keep tally of daily, monthly, and yearly claims total count. Assist with other tasks as needed. 

Feb 2013 - Oct 2013

COMPLIANCE SPECIALIST

PREFERRED MEDICAL PLAN

Assisted the Compliance Officer with writing policies and procedures. Performed HIPPA compliance checks throughout the company to ensure protection of PHI. Assisted with organizing events to promote company awareness. Assisted with other tasks as needed.

Nov 2012 - Feb 2013

CUSTOMER SERVICE REPRESENTATIVE

ROAD AMERICA/STATE FARM CONTRACT

Took inbound calls for the State Farm road side assistance program through Road America. Located vehicles in need of roadside assistance and took down vital information to relay and assist in getting drivers back on the road. Took payment information over the phone for instances where the mileage exceeded their insurance coverage.

Jun 2010 - Nov 2012

QUALITY CONTROL SPECIALIST

XEROX/FLORIDA KIDCARE CONTRACT

Reviewed applications processed for eligibility by the Applications team in the Eligibility Department for accuracy. Maintained Excel spreadsheet records of weekly quality scores. Assisted with special projects as needed.

Jun 2008 - Jun 2010

DATA ENTRY SPECIALIST

AFFILIATED COMPUTER SERVICES/FLORIDA KIDCARE CONTRACT

Received and reviewed applications to process for eligibility for the Florida Kidcare program. Calculated financial documents, reviewed supporting documentation, and keyed in data into a database. Assisted with special projects for Medicaid and Children's Medical Services.

Mar 2008 - Jun 2008

CUSTOMER SERVICE REPRESENTATIVE

SPHERION/MEDICAID OPTIONS CONTRACT

Took inbound calls for the Florida Medicaid Options contract. Assisted beneficiaries with choosing a plan in their area and selecting a doctor or changing plans.

Jan 2007 - Mar 2008

FRONT STORE MANAGER

RED SNAPPER

Handled customer orders via the front counter and over the phone. Maintained the cleanliness of the storefront and the bathroom. Counted the drawers at the end of the night. Assisted in the kitchen preparing orders when needed. Handled customer complaints.

May 2006 - Dec 2006

MANAGER

THIS IS PERSONAL

Processed orders for customers, such as personalizing shirts, mugs, mouse pads, plates, license plate frames, etc. Assisted with taking inventory. Handled customer complaints and the employee work schedule for all staff. 

Education

Education
May 2013 - Present

ASSOCIATES OF ACADEMICS

MIAMI DADE COLLEGE

Currently enrolled to obtain my AA in Teaching English as a Foreign Language.

Oct 2009 - Feb 2011

ASSOCIATES OF SCIENCE

COLORADO TECHNICAL UNIVERSITY ONLINE

Obtained my AS in Criminal Justice. Earned certificates in Domestic Intervention and Corrections. 

Aug 2004 - May 2006

HIGH SCHOOL DIPLOMA

LINCOLN HIGH SCHOOL

General Studies.