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About

Energetic and adaptable manager and bartender with extensive experience in all aspects of restaurant and events management and production. Outstanding leader with team-building skills, understanding of profitability management and strategic growth, a strong work ethic, and a great sense of humor.

Experienced in restaurant management, beverage direction, large-scale event production, event management, content strategy and development, web and graphic design, brand ambassadorships, social media management, photography, food and prop styling, writing and editing, cocktail, wine and beer list development, staff training, and process development.

Education

20012005

Bachelor of Arts in English

University of Virginia

Majored in English, Minored in Art

Sigma Kappa Sorority, Social Chair

V Magazine, Culture Editor

Certifications & Memberships

Feb 2016Present

Sommelier 

Guild of Sommeliers

(Certification Level: Introductory)

2016Current

Member

USBG (United States Bartenders Guild) - Richmond
2015Current

Member

Richmond Bartenders Alliance
2014Current

Member

North American Guild of Beer Writers

Work experience

2017Current

Head Bartender

Graffiato RVA

Uphold service standards, beverage quality and customer satisfaction and retention

Assist managing bar area including cocktail design and menu creation, regulation compliance, and customer relationships

Order and maintain inventory of bar products including alcohol, dry goods, and various ingredients

Produce and balance daily reports to assess sales and coordinate payroll

Maintain clean and organized work station, help train new employees, and greet and assist customers in a friendly and helpful manner

2016Current

Director of Operations

Modern Gentleman LLC

Implement processes and strategies to improve operational efficiency

Design and maintain website including blog/social media updates

Manage relationships and business development for various events, festivals, expos, and travel

Run and analyze sales reports

Facilitate communications with clients and execute contracts

2010Current

Food & Beverage/Marketing Consultant

Kristel Poole LLC

Contract with International Wine & Spirits Competitions (IWSC Group) as Front of House/Beverage Director for food and beverage events such as Atlanta Food & Wine Festival and Wine Riot.

Graphic design for print collateral for local businesses including invitations, menus, advertisements, and event promotions

Graphic design for online marketing including website redesign, website build-out, logo creation, advertising design, social media and event promotions

Created and implemented unique wine events such as tastings, guided multi-course wine dinners, and trainings for restaurant staff

Photography, food and prop styling, food and cocktail recipe development, and writing and researching for publications such as Virginia Craft Brews Magazine, Esquire, Richmond Magazine

20162017

Assistant General Manager & Events Manager

Shagbark Restaurant

Supervise 60+ employees providing coaching, training, mentorship, and evaluations for a new restaurant that won AAA 4-Diamond status within its first year

Ensured compliance with standards in the areas of guest relations, labor costs, restaurant safety and sanitation

Keyholder, shift leader and closing general manager

Created schedule for FOH staff weekly and improved lead time and time off request processes

Managed all events including corporate and private parties as well as The Scout Guide launch party and New  Year's Eve celebrations, up to 65 events per month and up to 100 unique leads per month totaling between $25,000 and $70,000 per month

Implemented a new events management system to track revenue, leads, and sales and ran and analyzed monthly reports with strategic recommendations

Assisted the Wine Director with wine list development, staff training, and distributor relationship development which led to the restaurant winning a Wine Spectator award for outstanding wine list in its first year 

Worked as Sommelier on the floor and occasionally Expo in the BOH when needed

Assisted owner and marketing vendor with social media and marketing efforts, including Facebook and Twitter content, events promotion, checkbook card promotions, and staff training

20162016

Restaurant Manager & Beverage Director

Antler & Fin Restaurant

Managed employee acquisition and retention for FOH and BOH employees and HR duties including creation of company policies, training guide and employee manual

Directed entire beverage program to include curated, unique wine list, craft cocktail menu and beer and cider selections (draft and bottles)

Developed an environment steeped in teamwork and collaboration

Managed event coordination and sales efforts

Financial checkout procedures, inventory and vendor relationships

Managed social media, PR and  complaint response strategy

Designed interior, exterior, and signage to create a hip, upscale look unique to A&F

Designed branding including logo, website, signage and vinyl, business cards

20142015

Restaurant Consultant

Deco Ristorante

Created FOH manual and implemented processes and procedures

Developed cocktails for beverage program that became best-selling on menu

Implemented social media strategy and promotion schedule

Created and hosted regular events to showcase Italian wine and food

Redesigned and maintained website

20132015

Social Media Community and Content Specialist

Hamilton Beach Brands, Inc.

Managed and implemented social media platforms including strategy, content development, visual content creation and editorial calendar

Food and prop stylist and art director for monthly food and beverage photo shoots

Portfolio

Kristel's work covers a number of categories. Get an idea of what she can help you with here.