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Summary

Over 11 years of handling I.T. solutions for the banking and financial services domain, of which the last six were spent in a challenging environment, delivering solutions to cater to the rapidly

changing business demands imposed by a growing insurance industry

Work experience

Jul 2007Present

AVP-I.T.

ICICI Prudential Life Insurance Company
  • Over two years, in the current role at ICICI Prudential Life Insurance (IPru) - responsible for customer- service/ central operations solutions; encompassing the website, SMS solutions and the BPMS solution.

Significant Achievements

  • Responsible for carrying through a lot of initiatives on customer self-service/ reliability on IPru’s website (www.iciciprulife.com) , leading to differentiation from other Private Insurers and recognition in the form of Genius of the Web Award, in 2007 by Frost & Sullivan and WEB 18

  • Automation of New Business Process at IPru through the re-launch of the BPMS solution – a system which had been unable to take off for close to two years prior to take-over.
  • Launched SMS engine for customers & sales at IPru which was very well received – over a million hits within a couple of months of launch accompanied by commensurate reduction in call-center volumes
  • Implementation of ‘Report Suite’- central communications engine used to generate all customer statements and Advisor statements – volumes of over a lakh statements/day.

Jan 2003Jun 2007

Chief Manager I.T.

Kotak Life Insurance
  • Over four years of experience at Kotak Life (KLI), primarily in making the back-office paperless and in Sales Force Automation, providing the sales-force, the information/ tools needed for their day-to-day transactions.

Significant Achievements

  • Chaired the Center of Excellence (CoE) for BPMS in the Kotak group, aimed at identification of key areas of automation at the various group companies and evaluation of a suitable BPM engine.
  • Responsible for implementing the sales portal at KLI, integrated with the CRM system, SMS alerts and real-time statements – significantly enhancing business growth. This implementation won many accolades and was showcased at the IBM Lotusphere Event, Mumbai.
  • Automation of entire back-office at KLI through the implementation of the IBM BPM solution – in the areas of New Business Processing, Customer Service, Channel Support and Claims Processing. Ensured paperless back-office and automation in generation/ dissemination of all outbound communications - a first in the Indian insurance industry; reference site for IBM, leading to visits by a host of corporates, both Indian and international.
  • EAI Project - As part of the migration project of the core insurance system at KLI, took up the challenge of re-integrating surround systems. Standardized information architecture to eliminate redundancies
Jun 1998Dec 2002

Senior Consultant

Citicorp Overseas Software Ltd

First engagement, post-MBA, nearly five years of experience on projects in the International Trade domain for Citibank, through Citicorp Overseas Software Limited

TRIMS was a comprehensive international trade management solution, for the Global Trade Finance Division (GTFD) of Citigroup. It provided end-to-end processing capabilities for Letters of Credit (LCs) by Citibank locations, across various countries.

Ö;Part of rollout of TRIMS in Singapore, Thailand, Europe and Latin America

Ö;Analysis of base capabilities vis-à-vis requirements for newer countries/design for enhancements - primarily interfaces to systems & regulatory reports.

Ö;Development and testing enhancements to TRIMS to cater to new regions/countries requirements.

Ö;Single-point contact for new product set-up and rollouts

19941996

Design Engineer- Motor T.D.

Bharat Bijlee Limited

Job profile

Ö;Primary responsibility – New Product Development/ Design improvements in existing products (Motors Division).

Ö;Control of Tech Specs - Implemented a version control system (in dbase III) for maintaining records of tech specs and to help identify specs due for replacement

Education

VJTI

Robert Money High School

K.C.College
19961998

MBA

Narsee Monjee Institute of Management Studies