Krishnakant Gaitonde


Over 11 years of handling I.T. solutions for the banking and financial services domain, of which the last six were spent in a challenging environment, delivering solutions to cater to the rapidly

changing business demands imposed by a growing insurance industry

Work History

Work History
Jul 2007 - Present


ICICI Prudential Life Insurance Company
  • Over two years, in the current role at ICICI Prudential Life Insurance (IPru) - responsible for customer- service/ central operations solutions; encompassing the website, SMS solutions and the BPMS solution.

Significant Achievements

  • Responsible for carrying through a lot of initiatives on customer self-service/ reliability on IPru’s website ( , leading to differentiation from other Private Insurers and recognition in the form of Genius of the Web Award, in 2007 by Frost & Sullivan and WEB 18

  • Automation of New Business Process at IPru through the re-launch of the BPMS solution – a system which had been unable to take off for close to two years prior to take-over.
  • Launched SMS engine for customers & sales at IPru which was very well received – over a million hits within a couple of months of launch accompanied by commensurate reduction in call-center volumes
  • Implementation of ‘Report Suite’- central communications engine used to generate all customer statements and Advisor statements – volumes of over a lakh statements/day.

Jan 2003 - Jun 2007

Chief Manager I.T.

Kotak Life Insurance
  • Over four years of experience at Kotak Life (KLI), primarily in making the back-office paperless and in Sales Force Automation, providing the sales-force, the information/ tools needed for their day-to-day transactions.

Significant Achievements

  • Chaired the Center of Excellence (CoE) for BPMS in the Kotak group, aimed at identification of key areas of automation at the various group companies and evaluation of a suitable BPM engine.
  • Responsible for implementing the sales portal at KLI, integrated with the CRM system, SMS alerts and real-time statements – significantly enhancing business growth. This implementation won many accolades and was showcased at the IBM Lotusphere Event, Mumbai.
  • Automation of entire back-office at KLI through the implementation of the IBM BPM solution – in the areas of New Business Processing, Customer Service, Channel Support and Claims Processing. Ensured paperless back-office and automation in generation/ dissemination of all outbound communications - a first in the Indian insurance industry; reference site for IBM, leading to visits by a host of corporates, both Indian and international.
  • EAI Project - As part of the migration project of the core insurance system at KLI, took up the challenge of re-integrating surround systems. Standardized information architecture to eliminate redundancies
Jun 1998 - Dec 2002

Senior Consultant

Citicorp Overseas Software Ltd

First engagement, post-MBA, nearly five years of experience on projects in the International Trade domain for Citibank, through Citicorp Overseas Software Limited

TRIMS was a comprehensive international trade management solution, for the Global Trade Finance Division (GTFD) of Citigroup. It provided end-to-end processing capabilities for Letters of Credit (LCs) by Citibank locations, across various countries.

Ö;Part of rollout of TRIMS in Singapore, Thailand, Europe and Latin America

Ö;Analysis of base capabilities vis-à-vis requirements for newer countries/design for enhancements - primarily interfaces to systems & regulatory reports.

Ö;Development and testing enhancements to TRIMS to cater to new regions/countries requirements.

Ö;Single-point contact for new product set-up and rollouts

1994 - 1996

Design Engineer- Motor T.D.

Bharat Bijlee Limited

Job profile

Ö;Primary responsibility – New Product Development/ Design improvements in existing products (Motors Division).

Ö;Control of Tech Specs - Implemented a version control system (in dbase III) for maintaining records of tech specs and to help identify specs due for replacement




Robert Money High School

1996 - 1998


Narsee Monjee Institute of Management Studies