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Overview 

"I am a highly organized, hard working, detail-oriented person and fluent in english. Ability to learn quickly, adopt
to the enviromnment faster. Staying energetic, encourage other coulegues for best results and keping the smile all day long
to satisfy internal and external customers is one of my great skills."

Work History

Mar 2014May 2016

RESOURCE ALLOCATER.

EMIRATES AIRLINES.

Dubai airport is one of the busiest airports in the world. Emirates airlines has its own terminal for the operations. As a resource allocater/planner, my duty is to scan all departure and arrival flight movements, prioritize, identify critical areas  and plan manpower for the each and every areas that requires as per the engagement standards to run the operations smoothly. I will analyze and distribute according to the requirements.

Jan 2012Mar 2014

SENIOR AIRPORT SERVICES AGENT - VIP SERVICES

EMIRATES AIRLINES

Reporting to the VIP manager. Scan all the flights for VIP movements. Prioritize all the messages from outstations, embassies and higher management. Pre check in all the VIP's and make sure everything has arranged before they arrived. Escort them to the relevant areas and give all the necessary information and make sure VIP smoothly handled in  all the touch points. 

May 2011Jan 2012

SENIOR AIRPORT SERVICES AGENT - FIRST AND BUSSINESS CLASS CHECK IN.

EMIRATES AIRLINES.

Greet and welcomes all emirates premium customers to the premium check in area. Accepting them to their desired destinations. Giving all the information's they need to know. Go extra mile to serve the customers.   

Sep 2008Nov 2010

AIRPORT SERVICES OFFICER

CATHAY PACIFIC AIRWAYS
  • Preparing all preflight post flight information and documents relevant to passenger, baggage and ramp in back office.

  • Briefing handling agents how safety means for CX and for a smooth flight turnaround.

  • Look after in check-in, Boarding Gate or Ramp area as per my allocation.

  • Handling Baggage services queries and system updates to find passengers lost baggage.

  • A good team player cooperates with whole team for on time performances.

  • Handling back office operations such as sending flight movements, special telex’s, catering and important acars telex’s

Aug 2007Aug 2008

AIRPORT SERVICE ASISTANT

MIHIN LANKA AIWAYS
  • Serve the passengers to their needs while they are check-in in.

  • Giving them all relevant information regarding to their travel.

  • Start the boarding gates on time and smoothly handling passengers for an on time departure.

  • Completing all back office work related to departures and arrivals.

May 2005Jul 2007

CUSTOMER SERVICE EXECUTIVE/ ACTING BRANCH MANAGER

LANKA BELL PVT. LTD.
  • Role as supervisor to look after the negombo city branch with 20 staff.

  • Plan from minimum resources to get the job done within company policies.

  • Ensuring all sales and services meet the company expectations.

  • Maintaining staff attendance records, over times, leave and branch accounts reports.

Education

Aug 2016Present

POSTGRADUATE DIPLOMA IN BUSINESS ENTERPRISE.

SOUTHERN INSTITUTE OF TECHNOLOGY, INVERCARGILL.
Jan 2013Jan 2013

DANGEROUS GOODS FOR PASSENGER HANDLING

EMIRATES AVIATION COLLEGE DUBAI
May 2012May 2012

PREMIUM PASSENGER HANDLING

EMIRATES AVIATION COLLEGE DUBAI
Feb 2009Feb 2009

LOADING LICENCE FOR AIR CRAFT TYPE A330/340, B777/747

CATHAY PACIFIC TRAINING SCHOOL HONKONG
Oct 2008Oct 2010

ADVANCED DIPLOMA IN BUSINESS MANAGEMENT 

COLLEGE OF INTERNATIONAL COMPUTING AND MANAGEMENT
Oct 2009Oct 2009

BAGGAGE CLAIMS

CATHAY PACIFIC TRAINING SCHOOL HONKONG
Sep 2008Sep 2008

WORLD TRACER AND BAGGAGE HANDLING

CATHAY PACIFIC TRAINING SCHOOL HONKONG
Sep 2006Apr 2007

Certificate in Business Management 

British Infomatics of Computer Technology. 
Apr 2001Apr 2003

G.C.E A/L

D.S.SENANAYAKE COLLEGE SRI LANKA

PHYSICS, MATHS, ENGLISH

Jan 1999Dec 1999

G.C.E O/L

D.S.SENANAYAKE COLLEGE SRI LANKA

References

Available on request.