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Krishan Galappaththi

ASSISTANT MANAGER

Overview 

"As a recent graduate from Southern Institute of Technology with an A grade in postgraduate diploma in business enterprise, I have worked in leading international organisations as Emirates airlines and Cathay Pacific airlines in the the operations managing employees. In addition current position as a assistant manager  is allowed me to develop my knowledge in the industry gain further experience. My career goal is to gain a role which allows me to further my knowledge and skills, as well as increased responsibility at a market-leading and innovative company "

Work History

2 Degrees, Invercargill

Dec 2017Up to now

Assistant Store Manager

Managing small team and drive the team towards set targets. Preparing daily reports and team performance evaluations  to assist the store manager.

Caltex Avenal, Invercargill

Nov 2016Nov 2017

Customer Service Representative

Part time

Mar 2014May 2016

SUPERVISOR RESOURCE ALLOCATER.

Dubai airport is one of the busiest airports in the world. Emirates airlines has its own terminal for the operations. As a resource allocater/planner, my duty is to scan all departure and arrival flight movements, prioritize, identify critical areas  and plan manpower for the each and every areas that requires as per the engagement standards to run the operations smoothly. I will analyze and distribute according to the requirements.

EMIRATES AIRLINES

Jan 2012Mar 2014

SENIOR AIRPORT SERVICES AGENT - VIP SERVICES

Reporting to the VIP manager. Scan all the flights for VIP movements. Prioritize all the messages from outstations, embassies and higher management. Pre check in all the VIP's and make sure everything has arranged before they arrived. Escort them to the relevant areas and give all the necessary information and make sure VIP smoothly handled in  all the touch points. 

EMIRATES AIRLINES.

May 2011Jan 2012

SENIOR AIRPORT SERVICES AGENT - FIRST AND BUSSINESS CLASS CHECK IN.

Greet and welcomes all emirates premium customers to the premium check in area. Accepting them to their desired destinations. Giving all the information's they need to know. Go extra mile to serve the customers.   

CATHAY PACIFIC AIRWAYS

Sep 2008Nov 2010

AIRPORT SERVICES OFFICER

  • Preparing all preflight post flight information and documents relevant to passenger, baggage and ramp in back office.

  • Briefing handling agents how safety means for CX and for a smooth flight turnaround.

  • Look after in check-in, Boarding Gate or Ramp area as per my allocation.

  • Handling Baggage services queries and system updates to find passengers lost baggage.

  • A good team player cooperates with whole team for on time performances.

  • Handling back office operations such as sending flight movements, special telex’s, catering and important acars telex’s

MIHIN LANKA AIWAYS

Aug 2007Aug 2008

AIRPORT SERVICE ASISTANT

  • Serve the passengers to their needs while they are check-in in.

  • Giving them all relevant information regarding to their travel.

  • Start the boarding gates on time and smoothly handling passengers for an on time departure.

  • Completing all back office work related to departures and arrivals.

LANKA BELL PVT. LTD.

May 2005Jul 2007

CUSTOMER SERVICE EXECUTIVE/ ACTING BRANCH MANAGER

  • Role as supervisor to look after the negombo city branch with 20 staff.

  • Plan from minimum resources to get the job done within company policies.

  • Ensuring all sales and services meet the company expectations.

  • Maintaining staff attendance records, over times, leave and branch accounts reports.

Education

SOUTHERN INSTITUTE OF TECHNOLOGY, INVERCARGILL.

Aug 2016Oct 2017

POSTGRADUATE DIPLOMA IN BUSINESS ENTERPRISE.

EMIRATES AVIATION COLLEGE DUBAI

Jan 2013Jan 2013

DANGEROUS GOODS FOR PASSENGER HANDLING

EMIRATES AVIATION COLLEGE DUBAI

May 2012May 2012

PREMIUM PASSENGER HANDLING

CATHAY PACIFIC TRAINING SCHOOL HONKONG

Feb 2009Feb 2009

LOADING LICENCE FOR AIR CRAFT TYPE A330/340, B777/747

COLLEGE OF INTERNATIONAL COMPUTING AND MANAGEMENT

Oct 2008Oct 2010

ADVANCED DIPLOMA IN BUSINESS MANAGEMENT 

CATHAY PACIFIC TRAINING SCHOOL HONKONG

Oct 2009Oct 2009

BAGGAGE CLAIMS

CATHAY PACIFIC TRAINING SCHOOL HONKONG

Sep 2008Sep 2008

WORLD TRACER AND BAGGAGE HANDLING

British Infomatics of Computer Technology. 

Sep 2006Apr 2007

Certificate in Business Management 

D.S.SENANAYAKE COLLEGE SRI LANKA

Apr 2001Apr 2003

G.C.E A/L

PHYSICS, MATHEMATICS, ENGLISH

D.S.SENANAYAKE COLLEGE SRI LANKA

Jan 1999Dec 1999

G.C.E O/L

MATHEMATICS, SCIENCE, ENGLISH, HISTORY, SOCIAL STUDIES, BUDDHISM, ENGLISH LITERATURE 

Achievements

  • Awarded with batch top certificate in cohort 7 in 2016 for postgraduate diploma in business enterprise for scoring top marks.
  • Awarded with appreciation certificates for overseeing  accurate and minimum discrepancies in airport operations  during critical weather situations.

Referees

Ms. Zhane Mesman                                                                                                                    2 Degrees Invercargill.                                                                    

Tel     : - 027 7223000       

                                                                              

Mr. Richard Martin

Manager, Caltex Avenal, Invercargill.

Tel      : - 021 1105094