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Work experience

2016

Senior Consultant

JENSEN TECHNOLOGY GROUP

Business advisory firm specializing in strategy development, technology, and process improvements. Provide interim executive-level technology leadership and consulting services. Conduct technology assessments, business process reviews, strategy evaluation and development, and vendor management.

  • Facilitated rapid revenue growth for regional construction firm by upgrading systems, leading the creation of a virtual infrastructure, and overhauling key business processes to support expansion.
  • Stepped in to resolve multiple technology challenges for business experiencing a period of great change; upgraded multiple systems within a 6-month period, greatly mitigating risk during a critical time for the company.
20152016

Chief Technology Officer (CIO Role)

LIFESTORAGE MANAGEMENT, LLC

National self-storage private real estate investment trust(REIT) Chief Technology Officer(CIO role) Recruited by CEO and CFO to turn around struggling technology organization for rapidly growing startup, combining visionary leadership with hands-on management. Served as member of executive leadership team for business operating across 8 states and 100 locations. Led team of contractors and vendors to manage technology infrastructure, cyber security, web development and IT support.

  • Developed and implemented first formal technology strategy to support the stated business plan of rapid growth through acquisition and eventual exit strategy. Led cross functional technology steering committee to establish an organizational roadmap for technology initiatives.
  • Develop acquisition technology plan and processes that enabled the seamless integration of multiple new properties every month.
  • Cut IT support costs 20% while boosting service times 50% by outsourcing technology support to a national managed service provider.
  • Led implementation of cloud-based business analytics tools to streamline and accelerate reporting.
  • Drove pioneering digital content and web development efforts with company first-to-market in providing an online marketplace for self-storage rental, and ahead of most competitors in web-based mobile technologies.
  • Played key role on executive leadership team that executed a successful merger with a major industry player in line with exit plan.
20132015

Information Technology Director

ROEBBELEN CONTRACTING INC

Midsized institutional, commercial, industrial, general contractor. Information Technology Director Recruited to address a series of business challenges caused by overdue software and technology enhancements. Served as change agent, building relationships with stakeholders across the organization and leading cross-functional teams to tackle a series of business critical technology projects and process changes.

  • Transformed technology organization from under-performing service provider into true strategic partners, whose goals and mission was fully aligned with broader business strategy.
  • Led team to complete 12 months' worth of technology upgrades within only 5 months, addressing failing hardware and mission-critical ERP upgrades with zero business interruption.
  • Spearheaded major re-launch of under-used ERP system, including standardizing processes and usage, and synchronizing data between financial and job cost systems; boosted user adoption 50%.
  • Formed technology governance committee comprised of business leaders, and led team to develop new growth strategies and identify emerging technologies with the potential to improve productivity and/or cut costs.
  • Renegotiated costly contracts and implemented controls on expenditures across the technology function.
20072013

Director of Infrastructure

PANATTONI TECHNOLOGY GROUP

Captive IT services company that provides IT-related functions to Panattoni businesses. Director of Infrastructure Provided technology support to 3 separate companies each with distinctly different needs(combined annual revenues of $1.6B, 38 global offices). Controlled budgets of up to $6M with full P&L responsibility. Led all IT infrastructure projects in Europe and North America through team of 17 employees and 13 globally based contractors. Negotiated/managed all IT and telecommunications contracts. Oversaw 2 data centers(US and EU). Also served as a senior executive leader, reporting directly to the Board and helping to develop organization-wide business strategies.

  • Established new IT services organization by merging disparate IT resources into one central organization.
  • Played key role in revenue growth by partnering with business leaders and driving technology innovation.
  • Supported rapid international expansion by establishing global IT infrastructure featuring US and EU data centers, MPLS WAN, and VoIP system.
  • Cut annual IT costs from $6M to $1.5M without negatively impacting operations or service levels, via virtualization and consolidation-based IT projects combined with department-wide focus on cost-saving.
  • Cut global VoIP system implementation costs 30% by working with stakeholders to overhaul methodology.
  • Built global IT service desk with ITIL-based software and business-focused approach; drove 40% improvement in time-to-resolution and 25% boost in response times. Early Experience

Information Technology Management Consultant-Delta

DELTA SYSTEMS ASSOCIATES
Information Technology Management Consultant- Senior Staff Consultant-(now Accenture)

Education

20152015

M.B.A

CALIFORNIA STATE UNIVERSITY

Master of Business Administration

19851988

B.S

BRIGHAM YOUNG UNIVERSITY

Business Administration & Finance

19831985

A.S

BRIGHAM YOUNG UNIVERSITY - IDAHO

Management Information Systems & Accounting