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Bright, dynamic, enterprising, inventive, goal oriented & engaging professional administrator. Multi-talented master trainer w/superior communication (writing/editing) skills, strategic thinker and proficient planner. Trust inspiring, highly effective problem solver and resourceful team leader. Recognized experience in nonprofit sector, i.e. municipal corporations, faith based organizations/community based organizations, educational institutions, government departments, human service agencies, unions, & professional/volunteer organizations.


Capacity Building
Formulate instructional design and learning objectives for staff development trainings and knowledge management transfer workshops for both public a/o private sectors on:  process and outcome evaluation, conflict resolution and negotiation, total quality management, team building, marketing diversity, youth development, community assessments, community organizing, policy development, issue identification/resolution, and risk assessment. Develop nonmonetary agreements and quantify valuation.
Market Research & Communication
Writing, editing, and graphic design.  Marketing plan, communication strategies, objectives, platforms, message structure and appeal development. Qualitative marketing research and survey design.  Social media  development and implermentation.


Master of Science in Education

Northern Illinois University
  • Adult Learning Maturity to Old Age
  • Instructional Theory and Practical Techniques
  • Educational Research
  • Nature of Adult Continuing Education
  • Experimental Methods in Adult Continuing Education
  • Practicum: 
    • Curriculum Design for Leadership Development Training
    • Instruction and Learner Assessment       

Bachelor of Science

Chicago State University

Core Competency

  • Management
  • Financial Accounting
  • Managerial Accounting
  • Decision Analysis
  • Information Systems Statistics
  • Theories of Learning
  • Finance
  • Legal & Political Environments


  • Advanced Marketing
  • Advertising & Public Relations
  • Channel Distribution
  • Consumer Behavior
  • Design Problems
  • Marketing Communication
  • Marketing Research
  • Visual Communication
  • SBA Field Experience : Small Business Development Consultation

Work experience

Dec 20112014

Senior Learning and Development Consultant

Chicago Housing Authority

Stewarded the development and delivery of learning strategies, leveraging a broad range of methodologies and blended learning environments. Designed, developed and delivered learning and development solutions to assigned clients. Developed necessary educational tools and materials to managers and employees for learning and development; including workshops, job aides, e-Learning, etc. Conducted client consultations and performs gap analyses to clarify business needs. Recommended learning interventions to close gaps in capability. Researched and recommended approaches to clients. Defined projects deliverables and scope. Applied creativity in the development of a plan for solution. Clearly identified learning objectives and metrics for success. Leverage understanding of technology and business trends to design solutions that enhance individual and company performance


Manager, Organizational Effectiveness

Chicago Housing Authority
Uses common project management tools and techniques for scoping and managing programs and initiatives, as well as communicating progress and resolving problems. Create highly effective, customized marketing programs with the goal of increasing employee engagement. Develops detailed project plans; implements marketing and internal communication initiatives. Serves as an ambassador to the business units for execution of enterprise-wide OE programs and initiatives and may need to influence business unit partners on initiative design and implementation plans. Compile, draft and edit quarterly reports, newsletters, intranet portal development and other divisional publications. Selected Accomplishments:
  • blogmaster, CHA Speakers of the House (SOTH)Toastmasters International Club #1273065
  • member, McKinsey Quarterly's Online Executive Panel
  • script writer, CHA Annual Employee Leadership Recognition Awards 2009, 2011
  • special event planner/coordinator, CHA's Take Our Daughters and Sons to Work Day 2011   

Special Assistant to CIO/Project Executive, Project Management Office

Chicago Housing Authority

Special Assistant to the Chief Information Officer, served as designee with strategic oversight for departmental goals, objectives, human capacity development.

Project management/support for multi-year federally funded technology initiatives valued at $1.65 million. Consulted w/endusers, management, vendors & technicians to initiate, plan, execute, control & evaluate projects. Control project operating fund budgets/expenditures. Logically identify strengths & weaknesses of alternative solutions/approaches to problems. Develop corrective action plans. Expertise in project management discipline & techniques, familiarity w/traditional project/product dev. cycle methodologies & processes, understands dependencies & impacts w/other projects; excellent  time management skills, flexible self starter, performs independently, execution-oriented; follow tight deadlines, organize & prioritize work; strong verbal/written communication skills, ability to present complex information in a clear, concise fashion; strong skills/experience in creating project documentation; lead & motivate cross-functional teams.(Formerly Sr. Manager Mkt & Outreach.)

Selected Accomplishments:

  • Pioneered and directed high-impact Federal projects that assisted low-income families in finding affordable housing, digital inclusion and support services by creating a new Web-based and multimedia solution.
  • Project management responsibilities for IT General Controls audit  and corrective actions.
  • Coordinated departmental restructuring and job description revising to align with IT industry standards for department of thirty-eight professionals.. 

Senior Manager of Marketing & Outreach, Information Technology Services

Chicago Housing Authority

Responsible for special initiatives/projects related to the promotion of digital literacy for public housing residents and agency staff. Required to develop marketing communication materials, e.g. direct mail campaigns, posters, pamphlets, event launches, brochures, newsletters, flyers, cable television interviews, multimedia training materials/manuals, competitive award submissions, and evaluation reports. Conducted community needs assessments, site/program planning activities, technology inventories and audits.

Selected accomplishments:

  • Wrote the submission that led the agency to receive the prestigious Richard H. Driehaus Foundation Public Innovation Award for E-Governance.
  • Significantly enhanced the public image by generating consistent promotional and branding tools.

Assistant Director of Resource Development, Internal/External Communications

Chicago Housing Authority

Managed senior development team responsible for the researching, writing, and submitting grant and foundation proposals for new external resources. Developed program designs, modifications, job descriptions, budgets and timelines to qualify for available funding. Researched literature from various funding sources and determined feasibility and strategies for potential applications, coordinated with appropriate internal staff, community stakeholders, governmental agencies, foundations, corporate, private and not for profit organizations on development of grant applications, coordinated related special events. Promoted from Senior Grant Developer, Department of Grant Administration

Selected accomplishments:

  • Achieved 76% success rate towards securing goal of $50 million in new resources.
  • Played integral role in securing $28.7 million in grant funding in 1998 and $40 million in 2000 - 2002, and independently solicited and captured approximately $5 million in new public and private resources.
  • Built twelve community partnerships and diverse programs from the ground up and spring-boarded new initiatives by advising volunteers, program administrators and non profit Board of Directors of new and existing organizations.

Director of Prevention

Ounce of Prevention Fund

Researched, planned & delivered family support/comprehensive community prevention services for public housing demonstration project. Facilitated interagency partnership activities. Conducted model searches to identify best practice models. Designed and implemented community needs assessment with thirty (30) volunteer assessors, coordinated  fivehundred forty-three (545) household surveys, physically located & mapped ninety-five (95) human service agencies in accordance wirh geogaphic design/area, inventoried and catalogued 398 programs. Conducted weekly community forums & trainings. Developed interagency agreements/protocols, outcome based work plans, program budgets & training methodologies/curricula. Prepared monthly status reports & annual program applications for state funded ATODA prevention. Supervised paraprofesional staff of family support specialists ansd prevention specialists.

Selected accomplishments:

  • Successfully improved efficiency and productivity by introducing a new system that catalogued 398 programs and 95 agencies; oversaw community needs assessment survey design and implementing 545 interviews, maintained personal accountability for the accuracy and integrity of all data.
  • Developed training manuals and led engaging workshops and seminars for public/private sectors on topics related to team building, marketing, diversity, community assessments, problem solving, job creation, total quality management, and economic development.
  • Peer reviewer for U.S. Department of Health and Human Services SAMSHA Treatment Intervention Protocol (TIP) #38.


Mark J. Lane

Adrienne is absolutely committed to help solve the most vexing problems we face as a society. It was a joy and a distinct privilege to work with her as a fellow member of Social Enterprise Alliance - Chicago's Board of Directors. Adrienne's extraordinary leadership -- coupled with her unmatched skills in marketing, public relations and strategic planning -- set her apart as an effective agent of change.

Dori Jones

I met Adrienne at the Kennedy School of Government in 2005. She demonstrated her command of public sector business practices as a dynamic and inclusive team leader during the entire course.

Walter Smith

I recruited Ms. Bitoy Jackson for the Information Technology Services Department at the Chicago Housing Authority for her remarkable ability to effectively research, analyze and discreetly resolve problems; turning the ensuing solutions into successful market opportunities. She exhibited high levels of integrity, applied logic, discernment and progressive forethought with each assignment; providing accurate information, reliable forecasts, minimizing risks and increasing confidence and trust in stakeholder relationships. On one assignment she took a federally funded project that was more than a year behind schedule, and brought it in on time, under budget, with zero loss of resources, and tremendous market acceptance. She is focused, mission oriented, innovative, creative, and reliable team player. I recommend her highly.”

Derrick L. Brownlee

Ms. Bitoy Jackson is an accomplished and seasoned professional that brings vision, passion, and innovative intelligence that promotes and develops positive social change.

As a public administrator, she's shown a strong commitment to helping others by building strong coalitions for a comprehensive support system. I have had the pleasure of working with her during the past ten (10) years and consider her a highly intelligent, critical thinker,  strategist, and responsible professional who has represented all of her stakeholders with the highest sense of integrity."

Lauri Ogden Nash

Adrienne Bitoy-Jackson is a consummate team leader who possesses a diverse array of skill sets which allow her to function in several capacities whether they be Grant Writer, Project Management Executive, Moderator, Consultant or as a multi-faceted MarCom professional. An organization can only benefit from Ms. Bitoy-Jackson’s proven dedication and discipline for any project she undertakes.

Kelly Brown

I've had the pleasure of working with Adrienne Bitoy-Jackson on various projects over the past 14 years. During that period both our careers have spanned the gamut from resident development programming, to community integration programs, to a design now known as blended housing management. I can say from working with Adrienne, that you could not have a more committed and knowledgeable person on your team. Her thoroughness in accessing data and her resource development skills are unparalleled. As the CHA works to complete the Plan for Transformation in the current economic climate, having a person with Adrienne's talent and skill set is essential to their success.”

Ebony Smith

As a mentee in NFBPA’s National Mentorship Program, I wanted to gain knowledge around budgets, legislation and strategic planning. As my mentor, Adrienne far exceeded my expectations. Through Adrienne’s leadership and knowledge, she gave me the invaluable tools that are necessary to become a great public administrator. I would like to thank Adrienne for offering her time, energy, talent and outstanding willingness to help others.


Sep 2007Dec 2020

Project Management Professional

Project Management Institute

Certificate in Nonprofit Management

Roosevelt University
Sep 1995Sep 1999

Senior Certified ATODA Preventionist



  • Outstandiing Young Women of Ameriica
  • Sterling Who's Who Directory- Executive Edition
  • City of Chicago Kathy Osterman Award for Professional Excellence
  • Cambridge Who's Who-Executives, Professionals and Entrepreneurs


Art, Travel, Photography, Horseback Riding, Social Media

Board and Industry Leadership

· Social Enterprise Alliance of Chicago · National Association of Housing and Redevelopment Organizations (NAHRO)- National Professional Development & Nominating Committees · National Forum for Black Public Administrators (NFBPA)- 1st VP & 2nd VP, Chairs Program & Public Realtions Committees Chicago Prevention Providers' Network, Vice-Chair · Chicago State University Alumni Association, Board President