Objective

Seeking full-time position to apply business degree and build upon current knowledge with new experiences.

Summary

UTD School of Management graduate with experience in customer service in the retail and food industry. Direct experience with supply chain management through multiple courses taken at UTD, and working with contracts, purchase orders, and service orders for an internship with Ericsson. Seeking opportunities in activities from customer service and logistics to managing.

Work History

Work History
Sep 2011 - May 2012

Service Delivery Support Intern

Ericsson

  • Perform maintenance on customer ePortals.
  • Update spreadsheet tracker of expired support contracts for bi-weekly reports.
  • Synchronize contracts with outside teams reducing time taken from research and confusion.
  • Review customers' contract purchase orders, statement-of-works, and tender profitability reports to submit service order forms, with total values ranging from $2000 to $3,000,000, to order fulfillment.
Jun 2011 - Aug 2011

Food Runner

Brio Tuscan Grille

  • Provide high quality friendly and professional guest service.
  • Deliver food dishes to guests in a formal manner.
  • Assist servers and chefs in a wide variety of activities.
Sep 2009 - Jun 2010

Customer Service Representative

Nordstrom RACK

  • Operate cash register handling up to $10,000+ in credit and cash transactions.
  • Open cash vault for morning and evening shifts as well as teamwork with GARDA.
  • Execute overhead announcements personally every 15-30 minutes about upcoming sales or events.
  • Assist loss prevention team with new and known thefts, video surveillance, bad checks or returns, ticket switching, and counterfeit bills.

Skills

Skills

Contract Management

Purchase Orders, Service Orders, Related Documents

Customer Relations

Customer Service, Fulfillment, Public Speaking

Microsoft Office

Excel, Word, Outlook

Education

Education
Aug 2009 - May 2012

Bachelor of Science

University of Texas at Dallas

Maintained eligibility to join Dean's list throughout tenure at University of Texas at Dallas.

Completed Integrated SCM Info Systems course involving limited use of SAP.

Member of the UTD Climbing Club.