Kathleen Welsh

Kathleen Welsh

Work History

Work History
Jun 2011 - Present

Contracts Negotiator

Research Triangle Institute International (RTI)
  • Project Manage key post award contracts
  • Execute and communicate post-award contract performance management actions
  • Conduct fact-finding, analysis, and resolution of complex problems
  • Process and communicate changes in scope of work for an award
  • Ensure compliance with the Federal Acquisition Regulation (FAR)
  • Advise project managers on questions concerning their contracts
Aug 2007 - Apr 2011

Manager Organizational Development and Learning/Senior Organizational Development and Learning Business Partner

Research Triangle Institute International (RTI)
2005 - 2007

Manager Global Leadership University

Red Hat
  • Led alignment of global organizational training and development curriculum linked to strategic success
  • Redesigned and delivered custom on-boarding orientation for employees involved in mergers and acquisitions in South America and India; redesigned and delivered new hire orientation for corporate office
  • Partnered with local institutions of higher learning (NC State and Wake Tech) to develop courses for all organizational levels on topics including: presentation skills, communication,  leadership and management
  • Colalborated with subject matter experts and designed content linked to business strategies
  • Forecasted and managed funds for Leadership training in North America, Latin America, Asia and Europe
  • Designed strategy, learning tracts, and rollout plans for global training that impacted organizational transformation/achieved critical mass early in this effort
  • Designed learning tracts to develop the skill set of leadership to manage performance standards
  • Collaborated with internal Brand/Design team; created courses to impact organizational culture (e.g. Design Thinking)
  • Facilitated courses globally in Leadership, Management, Interviewing, Time Management, Mentoring and Engagement
  • Educated organizational management regarding definition and targeting of specific talent needs for business units
  • Delivered one on one coaching/mentoring for selected managers
  • Earned Red Hat Top Performer Award for "living the Red Hat values"
2001 - 2005

Senior Regional Human Resource Business Partner and Recruiter

FedEx Ground and FedEx Home Delivery
  • Recruited and hired managers, hourly employees and contractors
  • Conducted HR audits
  • Trained managers in leadership, policy compliance, and quality management
  • Coached management in successful conflict resolution
  • Organized and assured dissemination and utilization of operations and HR best practices throughout region
  • Delivered new employee orientation
  • Reviewed and updated policies and procedures; coordinated with corporate Human Resources to communicate changes in the region
1999 - 2001

Manager of Leadership College and Operations Colleges

FedEx Ground
  • Trained direct reports on facilitation skills and performed quarterly evaluations on skill development
  • Managed development and implementation of new training program for Leadership College
  • Led project management team and oriented new operations management staff of 200 across the US
  • Managed funding for each training location
  • Integrated, in conjunction with HR leaders, all corporate training into one University system (FedEx Ground University); implemented new Learning Management System (LMS) and communicated with senior management approval changes and updates on all related projects
  • Led collaboration with sister FedEx company to leverage leadership course content, and transformed existing technical courses into tactical as well as technical resources
  • Promoted Leadership College, Operations College and General Studies programs internally and externally. Provided content expertise for related website.
  • Selected as Mentor for new female managers at first level and director level management
  • Earned FedEx Service Culture award two years in a row for successful development and implementation of new management training program for FedEx Home Delivery operating unit
1997 - 1999

Senior Training Instructor

FedEx Express
  • Trained over 1,000 global managers in leadership, operations, human resources, customer service, safety and quality processes.  Consistently achieved a 4.8 score out of a 5.0 rating scale on course/facilitation evaluations.
  • Initiated and led review and improvement efforts in operations training and engineering practices. Earned FedEx performance awards for excellence in training and best practices.
  • Regularly collaborated with senior executives regarding management training, frequently advocating for program modifications to improve performance
  • Selected to represent training in company training videos, publications, and senior staff meetings
  • Earned Global Training Department Lead Instructor Award both years for implementing new ideas that advanced training
  • Developed, revised, and sequenced management training to ensure consistent execution and relevance
1994 - 1997

Manager Ground and Airport Operations

FedEx Express
  • Consistently achieved 90% and higher in service and productivity goals in each of the four FedEx operations units
  • Mentored work teams on customer service, priorities, safety, process management, contingency planning and quality assurance.
  • Achieved annual leadership scores in the 90s out of 100 on the organizational survey, feedback, action measurement system
  • Hired, trained and mentored new employees and those employees targeted for management development
  • Consulted district leaders regarding service, quality management and employee relationships
  • First manager in the company to be selected as a consultant/instructor in Global organizational development to create and implement new global performance management training

Education

Education

University of Pittsburgh

BS

University of Nevada-Las Vegas

Summary

Innovative organizational development and learning professional with proven accomplishments in curriculum design, development and delivery who possesses superior leadership, project management and communication skills.  She seeks a position with a forward-looking organization partnering with open leaders in creating and implementing blended learning solutions for tomorrow's workplace of choice.

Custom

  • Collegiate All-American Division 1 Basketball Player and Member of USA Championship Basketball team 
  • Played in European Professional Basketball League

Certifications

Certifications

FAR Workshop

Thompson-Reuters

Time Management

Franklin Covey

Social Learning BootCamp

The Future Workplace

DISC Behavioral Model

DISC

Situational Leadership

Center for Leadership Studies